UX Researcher - Exchange, Trading Experience

Our Product Management team drives product initiatives from conception through implementation, achieving impacts and launching products/features globally. We closely collaborate with engineers, designers, analysts, marketers, and other team members to introduce outstanding features and products.

We seek a UX Researcher with a deep understanding of design excellence and trading. Situated within a product team that prioritizes craft, your research will directly influence trading interfaces utilized by professionals globally. This role requires design proficiency to assess interface quality, trading expertise (or interest) to converse credibly with power users, and robust research skills to reveal insights guiding decisions.

What Sets You Apart - Design Expertise

• Strong capability to evaluate design quality, not merely gather feedback
• Ability to differentiate between surface preferences and core usability issues
• Proficiency in Figma, analyzing prototypes, and offering constructive design feedback
• Understanding of information hierarchy, cognitive load, interaction patterns, and visual design
• Experience witnessing research directly enhance product design, not solely confirming assumptions

What Sets You Apart - Trading Understanding

• Genuine curiosity about trading and motivation to become a domain expert
• Quick learning aptitude able to communicate effectively with professional traders post onboarding
• Acknowledgment that researching professional tools necessitates distinct approaches from consumer apps
• Willingness to learn trading concepts hands-on (like order books, limit orders, technical indicators)
• Respect for power users expecting high standards – previous experience researching for them is a plus

Responsibilities:

• Conduct and manage research studies (interviews, usability tests, surveys) to grasp trader needs and behaviors
• Evaluate design quality through heuristic assessments, usability tests, and expert evaluations
• Transform findings into actionable insights influencing product decisions and enhancing UX
• Collaborate with designers to test prototypes early, ensuring superior product releases
• Present research findings to cross-functional teams and endorse user empathy throughout the organization
• Establish research operations, recruit participants, and develop best practices

Requirements:

• 3+ years of UX research experience (preferably in fintech, SaaS, or complex B2B products)
• Deep knowledge of design principles and capacity to assess interface quality
• Strong analytical and communication skills, demonstrated through portfolios/case studies
• Inclination for learning and adaptability – capable of swiftly becoming a domain expert
• Bachelor's degree in relevant fields (HCI, Psychology, Design, Cognitive Science) or equivalent experience

Benefits:

• Competitive salary
• Comprehensive medical insurance with extended coverage for dependents
• Generous annual leave, including birthday and work anniversary entitlements
• Work flexibility options and career growth support
• Work perks, including a provided visa card and internal mobility program

About Us: Founded in 2016, our organization serves over 80 million customers, aiming to make cryptocurrency accessible to everyone. Committed to security, privacy, and compliance, we focus on driving cryptocurrency adoption through innovation.

We are an equal opportunities employer valuing diversity and inclusion, seeking candidates with varied backgrounds and skills to strengthen our team. Personal data supplied will only be utilized for recruitment purposes.

Kindly note that only shortlisted candidates will be contacted for further processes.