Workforce Management Analyst, Real Time Adherence
Status
Reno, USA
Full time
Office
Compensation is not specified
Role
Data Analyst
Description
About Figure
Figure aims to transform financial services through its advanced technology platform. Leveraging the loan origination capabilities and partner network, Figure is committed to scaling innovative products that enhance efficiency and transparency in the industry. By integrating cutting-edge technology, Figure is driving transparent and efficient capital markets with a growing pool of assets originated on its platform. The dedicated team at Figure embodies qualities of drive, innovation, collaboration, and a passion for creating new solutions, welcoming individuals with an entrepreneurial mindset to contribute to its culture of innovation.
Every day at Figure presents an opportunity for continuous learning along with a focus on impactful work.
Role Overview
We are in search of a meticulous and analytical Workforce Management Analyst specializing in scheduling and real-time adherence (RTA) to join our team. This role involves optimizing workforce schedules, ensuring resource allocation efficiency to meet service-level targets, and providing recommendations for process enhancements related to call routing and management for our Customer Operations team.
Key Responsibilities
- Monitor real-time adherence to schedules and service level agreements using workforce management tools.
- Identify deviations from planned staffing levels and service objectives, making real-time adjustments for optimal resource utilization.
- Anticipate and respond to fluctuations in contact volume and staffing needs throughout the day.
- Collaborate with operations and support teams to implement real-time schedule adjustments effectively.
- Analyze real-time performance metrics to identify trends and areas for improvement, sharing insights with stakeholders.
- Address and resolve real-time staffing issues, system failures, or operational disruptions promptly.
- Generate and distribute performance reports to key stakeholders
Qualifications
- Requires at least 2 years of experience performing WFM functions within a contact center environment, with expertise in scheduling and RTA
- Proficiency with workforce management software such as Calabrio, Verint, NICE, and telephony systems
- Strong Excel skills for data organization and analysis
- Self-motivated with the ability to work independently and stay focused on tasks
- Effective communicator able to build rapport with cross-functional teams
- Positive attitude, excellent interpersonal skills, and ability to foster solid working relationships
- Flexibility to adapt to changing workloads and new information rapidly
- Familiarity with financial services regulatory environment
Benefits
- Competitive salary and opportunities for growth
- Company quarterly performance-based bonus
- Equity stock options package
- Comprehensive health, vision, dental insurance, wellness program, life and disability coverage
- Various benefits like HSA, FSA, 401k, commuter benefits, up to 12 weeks paid family leave
- Choice of in-office, remote, or hybrid work
- Home office and technology stipend, flexibility in time-off, continuing education reimbursement
- Routine team swag deliveries
The salary range for residents of CO, NY, CA, and WA is between $51,920 - $64,900/year, with additional bonuses and equity offered. Actual compensation may vary based on candidate experience and location.
Figure does not provide work visa sponsorship for this position. All new hires must verify their eligibility to work in the US and complete required forms.
Skills Required
Figure
Website
www.figure.comCompany size
Not specified
Location
United States
Description
Not specified
Status
ghed santos
Founding Head of Engineering
San Francisco, USA
San Francisco, USA
Full time
Remote
About The Project:The project is a venture-backed stealth mode project having raised $2 million and building a Social Intelligence Engine designed to power smarter, faster crypto trading. We're combining advanced data infrastructure and real-time intelligence to unlock new trading possibilities. About the Role:We're looking for a tech-savvy, investor-facing leader with an engineering background to represent us on the frontlines. This is not a research role it's about amplifying our voice, building relationships, and being the bridge between our technology and the world. Key Responsibilities:1）Represent us externally at hackathons, pitch events, conferences, and investor meetings.2）Be our lead evangelist clearly explaining our tech vision to both technical and non-technical audiences.3）Drive fundraising efforts with compelling presentations, clear strategy narratives, and investor Q&A.4）Partner closely with engineering/product to demo the platform, shape the roadmap, and turn market feedback into action. Requirements:1）Strong engineering background (AI, blockchain, data infrastructure, or similar).2）Proven experience in investor-facing roles, including fundraising and pitching.3）Excellent presentation and communication skills, with a track record of representing projects publicly.4）Experience participating in or leading hackathons, demos, and tech events.5）Understanding of consumer behavior data in gaming and apps is a plus.6）Familiarity with Web3, crypto, and developer communities. Compensation:Competitive salary + equity + team token + and performance-based incentives.
Payment in Crypto
Iron Key Capital
Venture Fellow (Part-Time, Remote)
Part time
Remote
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through this link:
https://airtable.com/appfCDlkorF5FL3VZ/pagnjuRX1A7gZjBGc/form
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through this link:
https://airtable.com/appfCDlkorF5FL3VZ/pagnjuRX1A7gZjBGc/form
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Iron Key Capital
Founder Fellow
Full time
Remote
Founder Fellow
📍 Remote | 3-Month Contract
🚀 About Iron Key & Iron Key Capital
Iron Key, backed by Iron Key Capital, is a venture community and investment firm focused on liquid and venture opportunities in crypto, Web3, and AI. Our mission is to invest in and support Pre-Seed and Seed-stage startups, equipping founders and investors with the tools and knowledge they need to succeed.
We operate a blockchain innovation lab and incubate startups in venture infrastructure, fintech, IP ownership, and application development. Iron Key Capital is backed by 200+ global LPs, deploying $1M+ annually into emerging opportunities.
📢 The Opportunity: Entrepreneur in Residence (EIR)
We are seeking a technical co-founder or EIR to help bring a newly incubated venture infrastructure product to market. This is a 3-month remote contract role, ideal for builders with Web3 and AI experience who want to launch a company with hands-on support.
Iron Key has developed proprietary AI tools for internal workflows and is exploring opportunities to externalize these as software-based consulting services or standalone software products. As an EIR, you’ll play a critical role in shaping, launching, and scaling these innovations.
🔹 Key Responsibilities
Lead Startup Development – Take an incubated idea from concept to market launch.
Drive Innovation – Bring your own venture idea or work on an existing Iron Key product.
Strategic Execution – Develop and implement growth strategies.
Hands-on AI & Web3 Work – Build and iterate on cutting-edge solutions in AI and blockchain.
Leverage Resources – Work alongside investors, advisors, and a global network to accelerate your startup.
🎯 What We’re Looking For
Proven entrepreneurial experience – Ideally, you’ve built a startup before (even if it failed).
Deep Web3 or AI expertise – Hands-on experience in AI, blockchain, or fintech is a must.
Strong problem-solving mindset – Ability to pivot, adapt, and execute in fast-changing environments.
Leadership & Vision – You’re a self-starter who can drive a business forward.
🔥 Why Join Iron Key?
Founder-Centric Program – Hands-on support to launch a company.
Unmatched Network – Access to top investors, mentors, and builders in crypto and AI.
Long-Term Value – Lifetime membership in the Iron Key community & alumni network.
Fundraising Support – Get exposure to global investors and funding opportunities.
📩 Apply Now
If you're ready to build and scale a new venture, apply here:
👉 https://airtable.com/appfCDlkorF5FL3VZ/paggWhwbIDwnmlzlK/form
📍 Remote | 3-Month Contract
🚀 About Iron Key & Iron Key Capital
Iron Key, backed by Iron Key Capital, is a venture community and investment firm focused on liquid and venture opportunities in crypto, Web3, and AI. Our mission is to invest in and support Pre-Seed and Seed-stage startups, equipping founders and investors with the tools and knowledge they need to succeed.
We operate a blockchain innovation lab and incubate startups in venture infrastructure, fintech, IP ownership, and application development. Iron Key Capital is backed by 200+ global LPs, deploying $1M+ annually into emerging opportunities.
📢 The Opportunity: Entrepreneur in Residence (EIR)
We are seeking a technical co-founder or EIR to help bring a newly incubated venture infrastructure product to market. This is a 3-month remote contract role, ideal for builders with Web3 and AI experience who want to launch a company with hands-on support.
Iron Key has developed proprietary AI tools for internal workflows and is exploring opportunities to externalize these as software-based consulting services or standalone software products. As an EIR, you’ll play a critical role in shaping, launching, and scaling these innovations.
🔹 Key Responsibilities
Lead Startup Development – Take an incubated idea from concept to market launch.
Drive Innovation – Bring your own venture idea or work on an existing Iron Key product.
Strategic Execution – Develop and implement growth strategies.
Hands-on AI & Web3 Work – Build and iterate on cutting-edge solutions in AI and blockchain.
Leverage Resources – Work alongside investors, advisors, and a global network to accelerate your startup.
🎯 What We’re Looking For
Proven entrepreneurial experience – Ideally, you’ve built a startup before (even if it failed).
Deep Web3 or AI expertise – Hands-on experience in AI, blockchain, or fintech is a must.
Strong problem-solving mindset – Ability to pivot, adapt, and execute in fast-changing environments.
Leadership & Vision – You’re a self-starter who can drive a business forward.
🔥 Why Join Iron Key?
Founder-Centric Program – Hands-on support to launch a company.
Unmatched Network – Access to top investors, mentors, and builders in crypto and AI.
Long-Term Value – Lifetime membership in the Iron Key community & alumni network.
Fundraising Support – Get exposure to global investors and funding opportunities.
📩 Apply Now
If you're ready to build and scale a new venture, apply here:
👉 https://airtable.com/appfCDlkorF5FL3VZ/paggWhwbIDwnmlzlK/form
Iron Key Capital
Venture Scout
Full time
Remote
Venture Scout (Part-Time, Remote) - Iron Key Capital
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through this link:
https://airtable.com/appfCDlkorF5FL3VZ/pagnjuRX1A7gZjBGc/form
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through this link:
https://airtable.com/appfCDlkorF5FL3VZ/pagnjuRX1A7gZjBGc/form
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Iron Key Capital
Venture Fellow
Full time
Remote
Venture Fellow (Part-Time, Remote) - Iron Key Capital
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through humaira@ironkeycapital.com
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through humaira@ironkeycapital.com
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.