Young Talent Program - Customer Service Representative
About the Young Talent Program
Are you a young professional eager to launch your career within the dynamic realm of blockchain technology? Binance’s Young Talent Program is crafted to support driven individuals like yourself. This program presents full-time positions enabling participants to acquire hands-on knowledge through a customized training schedule and individualized mentorship from experts in the field. Immerse yourself in the leading blockchain ecosystem worldwide while developing the skills essential to excel in Web3. Initiate your career with purpose by joining us in influencing the future of digital innovation.
Applicant Criteria
Suitable for individuals with up to 5 years of applicable work experience.
Become a part of Binance's Customer Service team, contributing to a client-facing business portion where exceptional support takes precedence. Our goal is to establish a platform where users access top-tier assistance characterized by swift response times and accurate information provision. Support is delivered utilizing ticketing systems and live chat, managing customer queries, grievances, and verification processes for our esteemed cryptocurrency exchange platform. We seek individuals with empathetic, communicative, and problem-solving skills to champion for our customers and gather valuable feedback. Join us in ensuring outstanding service standards and heightened customer satisfaction.
Responsibilities:
- Manage a high volume of live chat and utilize other online tools effectively
- Deliver comprehensive, valid, and accurate information to customers
- Adhere to communication protocols, guidelines, and policies
- Assist other business units through comprehensive customer communications and accurate documentation of requests
- Handle complaints efficiently, offering suitable solutions within specified timeframes, and ensure timely resolutions through diligent follow-up
- Strive to engage customers proactively and go the extra mile in providing support
Requirements:
- At least 1 year of customer service experience, preferably within the financial or E-commerce sector
- Possession of a college degree or higher educational qualification
- Proficiency equivalent to a native French speaker, with advanced English skills required to support our global and overseas users effectively
- Prior exposure to cross-functional support roles would be beneficial
- Demonstrates high levels of integrity, proactivity, attention to detail, responsibility, and a strong team-oriented mindset
- Capable of working effectively under pressure while exhibiting strong communication skills, aiming to exceed expectations consistently
- Exhibits a passion for the customer service industry and readiness to work varying shifts
- Displays enthusiasm for the crypto industry.
