Account Manager, Japan
We have an opening at a rapidly expanding global company that specializes in e-commerce logistics solutions with a focus on return management. Operating across a network of 17 locations worldwide, our company assists e-commerce businesses in reducing return costs, a segment of the supply chain that is growing quickly but lacks sufficient support. Our advanced platform is trusted by top international marketplace and payment companies, positioning us as a frontrunner in logistics technology.
Responsibilities
Building Customer Relationships: Establish and uphold long-lasting relationships with current customers based in Japan.
Providing Customer Support: Manage incoming and outgoing communication efficiently via email and phone, addressing inquiries with thorough product knowledge.
Account Development: Identify individual customer requirements and develop strategic business plans for key accounts to promote their growth.
Delivering Value: Offer proficient guidance on products, pricing, and services while illustrating the benefits of our diverse product range.
Collaboration Across Teams: Coordinate closely with the Business Development team to ensure a seamless transfer of new clients post-contract.
Requirements
Language Proficiency: Fluent in Japanese at a native level and competent in English at a business level.
Experience: 3–5 years of experience in account management or client-facing roles, preferably within the e-commerce or logistics sector.
Work Approach: Self-motivated to work independently while also being a productive team player.
Communication Skills: Exceptional communication abilities, including active listening and clear expression of ideas.
Efficiency: Strong capabilities in prioritization, time management, and organization.
Problem-Solving: Demonstrated aptitude in crafting and delivering customized solutions to meet specific customer needs.
Technical Proficiency: Comfortable with modern productivity tools, G-Suite/MS Office, and standard CRM, project management, or data analytics software.