Application Support Team Lead
São Paulo, Brazil
Full time
Remote
Compensation is not specified
Role
Operations Manager
Description
Company Overview
Genesis is a pioneering organization that revolutionizes application development within financial markets through its innovative low-code platform. Our mission is to empower developers and enterprises to create secure and efficient applications at an unparalleled speed and scale.
We value a diverse and inclusive company culture at Genesis, recognizing that our success stems from a workforce rich in unique perspectives, diverse backgrounds, and varied experiences. With the dynamic energy of a startup and the expertise of a scale-up enterprise, we continuously innovate to enhance the work experience for everyone.
Role Overview
We are seeking an individual to fill the role of Application Support Analyst (Supervisor/Team Lead) as part of our mission to establish a world-class global support division for our clients and assist in managing their LCAP infrastructure and platforms. The ideal candidate will possess strong technical acumen, a problem-solving mindset, and excellent communication skills, collaborating with both customer IT teams and internal development and product teams. Our support analysts must grasp the broader business systems and processes at customer sites to deliver top-tier support services.
Responsibilities
- Lead and manage a team during assigned shifts, addressing and resolving incidents and critical issues.
- Coordinate with other team leads to ensure effective ticket management, shift transitions, and escalations.
- Provide front-line support for Low-Code Application Platform applications and infrastructure.
- Act as a liaison between second and third-line support teams, development units, and IT infrastructure departments.
- Engage with a diverse client base to deliver status updates, successful solutions, and maintain detailed documentation.
- Record issues, manage incidents, and apply problem management processes adhering to ITIL guidelines.
- Monitor all client-hosted platforms and manage audit requests effectively utilizing tools like Prometheus, Data Dog, and Splunk.
- Implement changes following a stringent change management process, including testing in UAT and production environments.
- Oversee, perform quality assurance, and approve all go-live and production changes and upgrades.
- Contribute to organizational and departmental process improvements.
Qualifications
- 7-14 years of experience in supporting capital markets solutions.
- Experience in leading and collaborating within a follow-the-sun support model.
- Strong problem-solving and analytical skills.
- Proficiency in incident management, escalation procedures, and change management.
- Effective communication and interpersonal skills, with the ability to translate technical concepts to non-technical stakeholders.
- Proactive approach to problem resolution and willingness to assume additional responsibilities.
- Proficient in scripting, programming, Linux environments (e.g., Amazon Linux 2023, Redhat, CentOS), and cloud computing (preferably AWS).
- Understanding of networking, client/server technology, FIX connectivity, and Agile Software Development practices.
- Familiarity with asset types such as equities, fixed income, FX, listed futures, options, and OTC derivatives.
- Ability to engage constructively in technical discussions and collaborate effectively with technical stakeholders.
- Demonstrated commitment to process excellence and achieving results through effective organizational practices.
- Capable of both independent work and teamwork, maintaining composure in all situations and taking initiative when needed.
Application Information
- Position: Application Support Analyst (Supervisor/Team Lead)
- Shift Supervision Time: 13:00 - 22:00
- Weekend and evening pager coverage required on a rotation basis.
Skills Required
Genesis Global Trading
Website
genesis.globalCompany size
Not specified
Location
United States
Description
Not specified
VaultChain
Assistant in Financial Technology and Trading Strategies (with Training)
Berlin, Germany
Berlin, Germany
Part time
Remote
Description
We are offering an opportunity to join our team and learn about cross-market trading strategies, focusing on identifying price differences of assets across multiple platforms. This role provides hands-on experience in financial technology, data analysis, and trading support.
As part of this position, you will:
Gain practical knowledge of market analysis and trading workflows
Learn how to recognize and evaluate opportunities across different platforms
Develop your skills in risk management and decision-making
Work with a mentor who will guide you step by step through the learning process
What we provide:
Comprehensive training program designed for beginners
Ongoing mentorship and professional support
Flexible schedule (approx. 1 hour a day required for study and practice)
Remote work setup with the possibility to grow into a larger role over time
This is a part-time, entry-level opportunity suitable for candidates with little or no prior experience. What matters most is your willingness to learn and apply new knowledge in practice.
Compensation: Competitive monthly pay structure with opportunities for progression as skills develop
We are offering an opportunity to join our team and learn about cross-market trading strategies, focusing on identifying price differences of assets across multiple platforms. This role provides hands-on experience in financial technology, data analysis, and trading support.
As part of this position, you will:
Gain practical knowledge of market analysis and trading workflows
Learn how to recognize and evaluate opportunities across different platforms
Develop your skills in risk management and decision-making
Work with a mentor who will guide you step by step through the learning process
What we provide:
Comprehensive training program designed for beginners
Ongoing mentorship and professional support
Flexible schedule (approx. 1 hour a day required for study and practice)
Remote work setup with the possibility to grow into a larger role over time
This is a part-time, entry-level opportunity suitable for candidates with little or no prior experience. What matters most is your willingness to learn and apply new knowledge in practice.
Compensation: Competitive monthly pay structure with opportunities for progression as skills develop
ghed santos
Founding Head of Engineering
San Francisco, USA
San Francisco, USA
Full time
Remote
About The Project:The project is a venture-backed stealth mode project having raised $2 million and building a Social Intelligence Engine designed to power smarter, faster crypto trading. We're combining advanced data infrastructure and real-time intelligence to unlock new trading possibilities. About the Role:We're looking for a tech-savvy, investor-facing leader with an engineering background to represent us on the frontlines. This is not a research role it's about amplifying our voice, building relationships, and being the bridge between our technology and the world. Key Responsibilities:1）Represent us externally at hackathons, pitch events, conferences, and investor meetings.2）Be our lead evangelist clearly explaining our tech vision to both technical and non-technical audiences.3）Drive fundraising efforts with compelling presentations, clear strategy narratives, and investor Q&A.4）Partner closely with engineering/product to demo the platform, shape the roadmap, and turn market feedback into action. Requirements:1）Strong engineering background (AI, blockchain, data infrastructure, or similar).2）Proven experience in investor-facing roles, including fundraising and pitching.3）Excellent presentation and communication skills, with a track record of representing projects publicly.4）Experience participating in or leading hackathons, demos, and tech events.5）Understanding of consumer behavior data in gaming and apps is a plus.6）Familiarity with Web3, crypto, and developer communities. Compensation:Competitive salary + equity + team token + and performance-based incentives.
Payment in Crypto
Seedify
DevOps Engineer
Vietnam
Vietnam
Full time
Remote
Seedworld Studios is seeking an experienced AWS DevOps specialist to develop and deploy secure, scalable, and highly accessible cloud solutions. The ideal candidate should have practical experience with AWS services, Infrastructure-as-Code tools like Terraform or Terragrunt, and CI/CD systems. They must excel in automating processes, ensuring cloud security, and optimizing infrastructures to ensure uninterrupted operations. Candidates with knowledge of blockchain or crypto projects, strong coding skills, and scripting capabilities are preferred. Attention to detail, analytical thinking, and a profound grasp of cloud architectures are crucial.
Responsibilities:
Collaborate with product and development teams to establish resilient infrastructure for zero downtime.
Design and deploy secure, elastic, scalable, and highly available cloud solutions.
Safeguard applications against security breaches.
Implement auto-scaling mechanisms to handle surges in users and peak periods.
Manage SSL, Cloudflare accounts, and domain configurations.
Automate tasks wherever feasible.
Establish end-to-end AWS DevOps workflows.
Automate processes using Configuration Management tools such as Terraform, Terragrunt.
Apply analytical thinking with meticulous attention to detail.
Understand essential AWS Security features.
Requirements:
Proficiency in AWS DevOps services.
Solid understanding of AWS core services and security features.
Familiarity with Blockchain and crypto projects is beneficial.
Hands-on experience with AWS components like VPCs, Subnets, Security Groups, NACLs, Load Balancers, EC2 instances, EBS and S3 Storage, KMS, CLI, AWS API, Code Pipeline, Code Commit, Code Deploy, Cost Explorer, Session Manager, and DynamoDB.
Expertise in building end-to-end AWS DevOps processes using Infrastructure-as-Code tools like Terraform, Terragrunt.
Strong background in CI/CD systems like Git, TeamCity.
Proficient coding/scripting skills in AWS Lambda, Bash, Python, Ruby, PowerShell.
In-depth knowledge of cloud patterns.
Practical experience in Infrastructure as Code development, collaborating with Jira, Gitlab, and development workflows.
Experience with Linux/Windows platforms.
Proficiency in monitoring, debugging, diagnosing, and troubleshooting AWS environments using tools like CloudWatch, CloudTrail, ELK, and Xray.
Experience with container technologies like ECS, EKS for container orchestration and deployment.
Understanding of the AWS Well-Architected Framework.
Qualifications:
3 to 5 years of experience in DevOps management primarily focusing on AWS.
Bachelor's degree in information security, computer science, or related field.
Location:
Fully remote position.
Benefits:
21 days of annual leave plus local holidays.
Sick leave entitlement.
Budget allocated for professional training and development.
Budget provided for work-related equipment purchases like laptops.
Monthly salary paid in stable coins (USDC).
Responsibilities:
Collaborate with product and development teams to establish resilient infrastructure for zero downtime.
Design and deploy secure, elastic, scalable, and highly available cloud solutions.
Safeguard applications against security breaches.
Implement auto-scaling mechanisms to handle surges in users and peak periods.
Manage SSL, Cloudflare accounts, and domain configurations.
Automate tasks wherever feasible.
Establish end-to-end AWS DevOps workflows.
Automate processes using Configuration Management tools such as Terraform, Terragrunt.
Apply analytical thinking with meticulous attention to detail.
Understand essential AWS Security features.
Requirements:
Proficiency in AWS DevOps services.
Solid understanding of AWS core services and security features.
Familiarity with Blockchain and crypto projects is beneficial.
Hands-on experience with AWS components like VPCs, Subnets, Security Groups, NACLs, Load Balancers, EC2 instances, EBS and S3 Storage, KMS, CLI, AWS API, Code Pipeline, Code Commit, Code Deploy, Cost Explorer, Session Manager, and DynamoDB.
Expertise in building end-to-end AWS DevOps processes using Infrastructure-as-Code tools like Terraform, Terragrunt.
Strong background in CI/CD systems like Git, TeamCity.
Proficient coding/scripting skills in AWS Lambda, Bash, Python, Ruby, PowerShell.
In-depth knowledge of cloud patterns.
Practical experience in Infrastructure as Code development, collaborating with Jira, Gitlab, and development workflows.
Experience with Linux/Windows platforms.
Proficiency in monitoring, debugging, diagnosing, and troubleshooting AWS environments using tools like CloudWatch, CloudTrail, ELK, and Xray.
Experience with container technologies like ECS, EKS for container orchestration and deployment.
Understanding of the AWS Well-Architected Framework.
Qualifications:
3 to 5 years of experience in DevOps management primarily focusing on AWS.
Bachelor's degree in information security, computer science, or related field.
Location:
Fully remote position.
Benefits:
21 days of annual leave plus local holidays.
Sick leave entitlement.
Budget allocated for professional training and development.
Budget provided for work-related equipment purchases like laptops.
Monthly salary paid in stable coins (USDC).
Сrypto.com
Growth Data Scientist/Analyst
Hong Kong
Hong Kong
Full time
Hybrid
We are looking for a talented Growth Data Scientist/Analyst to join our dynamic Growth team. The ideal candidate will play a key role in utilizing data to support strategic decision-making, enhance growth initiatives, and improve user acquisition strategies.
Responsibilities:
Conduct Data Analysis and Visualization:
Create and manage interactive dashboards in Tableau for both regular and ad-hoc reporting needs, aiding various growth functions and leadership teams.
Develop and optimize SQL queries to analyze large datasets, enabling initiatives like user acquisition improvements and campaign performance assessments.
Manage Data Operations and Engineering:
Collaborate with cross-functional teams to enhance data infrastructure, ensuring the accuracy and scalability of data pipelines.
Automate recurring data workflows, manage SQL automation, and document processes to boost efficiency and data reliability.
Implement Advanced Data Analysis and Modeling:
Build advanced analytical models for marketing strategies, such as predictive analytics and marketing mix modeling, offering valuable insights for campaign planning.
Utilize statistical techniques and business intelligence tools to identify trends, patterns, and growth opportunities.
Oversee Project Management and Problem Solving:
Work closely with stakeholders to implement data-driven solutions and ensure successful project delivery aligned with business objectives.
Stay updated on industry tools and methodologies to enhance data science and analytics capabilities continuously.
Requirements:
Bachelor’s degree in a quantitative field like Computer Science or Statistics.
2+ years of experience in data analysis or a related field, preferably in the Crypto and Technology industry.
Proficiency in SQL, Databricks, and Tableau for data processing, analysis, and visualization.
Experience with statistical software like R or Python and data manipulation libraries.
Strong analytical skills with attention to detail and an ability to present complex data insights effectively.
Understanding of digital marketing concepts and familiarity with tools like Google Analytics and SensorTower.
Excellent communication skills to convey data insights to non-technical stakeholders and translate business requirements into technical needs.
Ability to thrive in a fast-paced environment, handle multiple projects, and adapt to changing priorities.
Responsibilities:
Conduct Data Analysis and Visualization:
Create and manage interactive dashboards in Tableau for both regular and ad-hoc reporting needs, aiding various growth functions and leadership teams.
Develop and optimize SQL queries to analyze large datasets, enabling initiatives like user acquisition improvements and campaign performance assessments.
Manage Data Operations and Engineering:
Collaborate with cross-functional teams to enhance data infrastructure, ensuring the accuracy and scalability of data pipelines.
Automate recurring data workflows, manage SQL automation, and document processes to boost efficiency and data reliability.
Implement Advanced Data Analysis and Modeling:
Build advanced analytical models for marketing strategies, such as predictive analytics and marketing mix modeling, offering valuable insights for campaign planning.
Utilize statistical techniques and business intelligence tools to identify trends, patterns, and growth opportunities.
Oversee Project Management and Problem Solving:
Work closely with stakeholders to implement data-driven solutions and ensure successful project delivery aligned with business objectives.
Stay updated on industry tools and methodologies to enhance data science and analytics capabilities continuously.
Requirements:
Bachelor’s degree in a quantitative field like Computer Science or Statistics.
2+ years of experience in data analysis or a related field, preferably in the Crypto and Technology industry.
Proficiency in SQL, Databricks, and Tableau for data processing, analysis, and visualization.
Experience with statistical software like R or Python and data manipulation libraries.
Strong analytical skills with attention to detail and an ability to present complex data insights effectively.
Understanding of digital marketing concepts and familiarity with tools like Google Analytics and SensorTower.
Excellent communication skills to convey data insights to non-technical stakeholders and translate business requirements into technical needs.
Ability to thrive in a fast-paced environment, handle multiple projects, and adapt to changing priorities.
Сrypto.com
HR, Associate/ Senior HR Associate
United Arab Emirates
United Arab Emirates
Full time
Hybrid
As our presence expands in the Middle East region, we are in search of a dedicated HR professional who will play a crucial role within our team. This position is based in our UAE hub and requires providing essential local expertise and critical on-the-ground support.
Directly reporting to the Regional HR Director, you will act as a vital link for our regional operations and take charge of various HR responsibilities in the Middle East to uphold our exceptional service standards. This role presents a wonderful opportunity to drive significant change by collaborating closely with teams globally, particularly in the UK, during a period of substantial growth.
Responsibilities
In this dynamic position, your responsibilities will encompass overseeing the complete employee lifecycle. This includes managing seamless onboarding processes for new employees and ensuring efficient off-boarding procedures.
As the primary point of contact for our employees, you will deliver timely assistance and handle all HR-related inquiries proficiently. Moreover, maintaining accurate employee records in our HRIS, overseeing end-to-end visa processes through AXS, and actively participating in payroll and benefits administration for our diverse regional teams are integral aspects of the role.
You will work collaboratively with departments like IT to prepare new hires for success and provide essential assistance to regional and global teams in various projects influencing our people strategy.
Ideal Candidate
We are seeking an individual with exceptional organizational skills, keen attention to detail, and a genuine passion for aiding others. Notably, a sound understanding of Middle East employment laws and proven track record in managing employee registrations and visa processing, both for local and expatriate staff, is essential.
Outstanding written and verbal communication skills, handled with utmost integrity and discretion, are paramount. While prior experience in a regional HR role is advantageous, individuals with profound HR Operations expertise and a solid grasp of local labor laws are strongly encouraged to apply. A positive, problem-solving approach is crucial, especially in a fast-paced, global environment.
Directly reporting to the Regional HR Director, you will act as a vital link for our regional operations and take charge of various HR responsibilities in the Middle East to uphold our exceptional service standards. This role presents a wonderful opportunity to drive significant change by collaborating closely with teams globally, particularly in the UK, during a period of substantial growth.
Responsibilities
In this dynamic position, your responsibilities will encompass overseeing the complete employee lifecycle. This includes managing seamless onboarding processes for new employees and ensuring efficient off-boarding procedures.
As the primary point of contact for our employees, you will deliver timely assistance and handle all HR-related inquiries proficiently. Moreover, maintaining accurate employee records in our HRIS, overseeing end-to-end visa processes through AXS, and actively participating in payroll and benefits administration for our diverse regional teams are integral aspects of the role.
You will work collaboratively with departments like IT to prepare new hires for success and provide essential assistance to regional and global teams in various projects influencing our people strategy.
Ideal Candidate
We are seeking an individual with exceptional organizational skills, keen attention to detail, and a genuine passion for aiding others. Notably, a sound understanding of Middle East employment laws and proven track record in managing employee registrations and visa processing, both for local and expatriate staff, is essential.
Outstanding written and verbal communication skills, handled with utmost integrity and discretion, are paramount. While prior experience in a regional HR role is advantageous, individuals with profound HR Operations expertise and a solid grasp of local labor laws are strongly encouraged to apply. A positive, problem-solving approach is crucial, especially in a fast-paced, global environment.