Backend Production Support Engineer - Night Shift

We are seeking a talented individual to be a part of our team responsible for designing, developing, maintaining, and enhancing software for various venture projects that complement our core businesses. These projects are rapidly bootstrapped with a lean team. As a member of our team, you will actively contribute to designing diverse components for scalable applications, spanning from frontend UI to backend infrastructure.

Responsibilities

• Provide operational support during trading hours and manage daily operational procedures.
• Proactively monitor application statuses and promptly address any issues that arise.
• Collaborate with the development team to create tools for operations and enhance system observability.
• Automate and optimize operations and processes to boost efficiency.
• Engage with teammates, escalate matters to subject matter experts when necessary, and forge strong relationships with various operation groups.
• Effectively communicate with developers and internal stakeholders on infrastructure and platform issues and updates.
• Work closely with the Site Reliability Engineering (SRE) team to provide monitoring feedback for improved observability.
• Document operational procedures and establish a knowledge base for scalable and maintainable operations.
• Coordinate with vendors and internal stakeholders to ensure the proper installation, configuration, and testing of application services.
• Implement proper change management, including risk evaluation for changes and crafting backup plans.

Requirements

• Possess at least 5 years of DevOps experience, particularly with AWS, Kubernetes, and CI/CD pipelines.
• Have strong proficiency in a Linux environment and related support tools.
• Hands-on experience with shell scripting, Ruby, and SQL technologies.
• Familiarity with monitoring and logging systems such as Datadog, Sumologic, and OpenTelemetry.
• Knowledge of exchange platform domain is advantageous.
• Experience with GitOps using ArgoCD is a plus.
• Demonstrate strong analytical skills, proactive issue identification, attention to detail, and the ability to handle multiple projects simultaneously.
• Excellent communication and interpersonal skills to engage with both technical and non-technical stakeholders.
• Fluency in written and spoken English and Mandarin; knowledge of Cantonese is a bonus.
• Willingness to work flexible hours to cover US trading sessions and maintain a proactive and positive attitude.

Desired Skills

• Proficiency in version control systems, with Git experience as a plus.
• Familiarity with SDLC processes and a proactive approach to process automation.
• Ability to quickly learn new technologies and processes.
• Experience in managing software on AWS is beneficial.

Benefits

• Competitive salary.
• Generous annual leave entitlement including birthday and work anniversary leave.
• Work flexibility with flexible hours and hybrid or remote work setups.
• Opportunities for career growth through internal mobility programs.
• Work perks including access to Crypto.com visa card upon joining.

About Crypto.com:

Founded in 2016, Crypto.com is a leading global cryptocurrency platform, serving over 80 million customers. Our vision is to make cryptocurrency accessible to everyone. Committed to security, privacy, and compliance, we aim to drive crypto adoption through innovation, empowering the next generation of innovators. We value diversity and adhere to equal employment opportunities for all. Personal data provided by applicants will be used for recruitment purposes only. Only shortlisted candidates will be contacted.