Business development manager for a Web3 subscription protocol

Responsibilities
Build and maintain long-lasting client relationships to increase product adoption, prevent churn, and encourage referrals
Maintain accurate client information to provide day-to-day client support to other teams and address intermediate-level client inquiries
First line of escalation from project management team (for clients)
Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
Mine the existing accounts for new business possibilities and use available resources to drive account retention and growth
Make sure invoices are sent out and paid
Monitor current customer accounts for overdue balances, follow up with internal and external personnel for timely resolution of collection matters and billing disputes
Deliver customer satisfaction surveys
Ensure consistently positive customer experiences by overseeing service deliver
Share opportunities with clients for webinars, whitepapers, marketing collaborations/events
Qualifications
Exceptionally detail oriented
Free training with zero experience as well as an internship
1-3 years of experience working within the blockchain
2-4 years of experience in customer service or customer success position preferred
Experience working with brand image and promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships
Experience using project management software preferred.
Bonus Points
Being a “crypto-native”

About Us:

At OKX, we believe in the transformative power of technology. Founded in 2017, OKX is a prominent cryptocurrency spot and derivatives exchange that leverages blockchain innovation to revolutionize the financial landscape worldwide. With a user base exceeding 20 million across 180 regions, OKX offers a wide array of cutting-edge products and tools, striving to empower individuals to explore the crypto realm. Complemented by OKX Insights, a research unit at the forefront of industry trends, OKX is committed to fostering financial access via blockchain and decentralized finance.

Valuing our people as much as our technology, we foster a collaborative culture where teamwork, adaptability, and integrity prevail. Embracing diversity, we aim to provide a supportive and inclusive environment where every individual has equal opportunities for growth and success.

About the Role:

We are on the lookout for a Business Analyst to spearhead the creation, development, and launch of new products within the Liquidity team. This role entails close collaboration with liquidity managers and engineers, offering exposure to diverse trading strategies encompassing delta-one to volatility products across various trading channels. An opportunity brimming with growth potential for those eager to contribute expertise to the industry.

Responsibilities:

Collaborate with multiple departments to conduct thorough business analyses for liquidity desks.

Support the trading team in onboarding local market businesses through effective coordination.

Identify critical business metrics related to risk, compliance, and operations, devising strategies to enhance workflows.

Conduct detailed feature and risk analyses to assist the engineering team in technical design.

Requirements:

Bachelor's degree in finance, economics, computer science, or a related field.

Substantial experience in product management or business analysis, preferably within financial services or trading technology.

Profound understanding of the end-to-end logic of trading systems in financial markets.

Familiarity with agile product development methodologies.

Excellent communication and collaboration skills.

Ability to manage multiple priorities within set deadlines.

Proficiency in English and Chinese.

Preferred Qualifications:

Knowledge of blockchain and cryptocurrency exchanges.

Perks & Benefits:

Competitive total compensation.

Comprehensive insurance coverage for employees and their dependents.

More details will be provided during the selection process.

Company Overview:
21.co is a prominent leader in making crypto accessible through user-friendly products. The company operates as the parent company of 21Shares, a major provider of cryptocurrency-backed exchange traded products (ETPs) worldwide. 21Shares leverages its proprietary Onyx technology platform to issue and manage cryptocurrency ETPs for its own use and for external parties.

Founded in 2018 by Hany Rashwan and Ophelia Snyder, 21.co is headquartered in Zurich, with additional offices in London and New York, and boasts Cathie Wood, CEO & CIO of ARK Invest, as a board member.

About the Role:
We're seeking a skilled Engineering Manager to lead our exceptional infrastructure team. As part of the engineering team, you'll champion a culture rooted in inclusion, communication, collaboration, and ongoing learning.

The ideal candidate should possess a solid background in building and overseeing cloud infrastructure with a strong emphasis on security and quality. Moreover, experience in cultivating and developing engineering talent is crucial, along with leading the charge in promoting best practices and architectural design solutions.

Responsibilities and Scope:

Technical Leadership:

Develop a forward-thinking vision and roadmap for the infrastructure team.

Assume ownership of defining architectural designs to ensure adherence to best practices in scalability, reliability, and security.

Serve as a subject matter expert in infrastructure, providing expertise to the wider engineering team.

Implement and oversee infrastructure deployment on AWS and similar platforms.

Drive the integration of Infrastructure as Code (IaC), Continuous Integration/Continuous Deployment (CI/CD), and DevOps practices.

Establish and oversee monitoring, logging, and alerting solutions focusing on security, performance, and cost-efficiency.

Team Management:

Lead recruitment, interviews, and hiring efforts to assemble a proficient engineering team.

Cultivate a culture of continuous growth and development among team members.

Set clear objectives, delegate responsibilities effectively, and ensure accountability within the team.

Collaborate cross-functionally with various teams to understand requirements and facilitate project success.

Work closely with product management to align technical directions with business objectives.

Skills Required:

5+ years in direct managerial roles and 7+ years of infrastructure experience, preferably in regulated sectors like finance or healthcare.

Proven success in guiding and mentoring engineering teams through feedback, promotions, and reviews.

Strong grasp of cloud computing, encompassing compute, storage, networking, and security elements.

Proficiency with Infrastructure as Code (IaC) tools such as Terraform.

Superior communication, collaboration, and problem-solving abilities.

Keen interest in Blockchain and willingness to stay current with cryptocurrency trends and developments.

Location:
The role is based in New York City and entails a hybrid work model at our New York office from Monday to Wednesday.

Please note: The base salary range for this role in NYC per NYC Code Section 8-102 is $200,000-$240,000. Total compensation is determined on various factors unique to each candidate, such as skill set, experience, certifications, and the specific office location.

BitMEX leads the world in cryptocurrency derivatives trading, fostering a culture of innovation, liquidity, and security. By empowering traders through a sophisticated platform and API, BitMEX facilitates billions of USD in transactions daily.

About BitMEX

BitMEX was among the pioneering derivatives crypto exchanges, catering to institutional and professional traders with groundbreaking products like the Perpetual Swap and ETH Staking Swap. Offering a secure environment with deep liquidity, BitMEX supports various cryptocurrency derivative products and spot trading options with proven safety protocols.

We are seeking proactive, detail-oriented individuals to join BitMEX's ambitious team focused on advancing the cryptocurrency ecosystem. Operating globally and around the clock, we value adaptability, efficiency, and collaboration across diverse markets and time zones.

For more insights on BitMEX and our offerings, please check our official channels on LinkedIn, Discord, Telegram, and Twitter.

Overview

The Wallets & Funds team manages bitcoin custody for customer deposits to support trading activities, safeguarding transactions and interacting with various cryptocurrency blockchains. With expertise in wallet and address management, the team promotes compliance with industry best practices and standards.

BitMEX is expanding its premier funds and wallets team to strengthen security measures and enhance the deposit process for our growing user base.

Key Responsibilities

Develop and maintain software for processing customer cryptocurrency deposits and withdrawals reliably in a high-availability environment.

Enhance test coverage and follow test-driven development principles to ensure software quality.

Contribute to architecting new cryptocurrency and wallet infrastructure using contemporary technologies and methodologies.

Qualifications

Proficiency in Python development within a collaborative team environment.

Experience with code review practices and project workflow utilizing pull requests.

Skilled in designing and implementing software that interfaces with diverse network protocols, with an emphasis on security and concurrency strategies.

Good to have

Deployment experience with container-based applications.

Competence in handling significant data volumes in Python, potentially leveraging tools like NumPy or SciPy.

Knowledge of cryptocurrency intricacies at the transactional level, including scripting, cryptographic signatures, UTxO protocols, and blockchain essentials.

Familiarity with type-checked Python syntax, PyTest framework, and CI/CD pipelines, along with defensive software security practices.

Join us in shaping the future landscape of digital financial services amidst a dynamic cryptocurrency industry.

Circle is a fintech company pioneering the capabilities of the evolving internet of money, facilitating the seamless transfer of value across the globe in a cost-effective and expedited manner compared to traditional systems. Through groundbreaking infrastructure like USDC, a blockchain-based dollar, Circle empowers businesses, institutions, and developers to leverage these advancements for enhanced economic prosperity and global inclusion.

Opportunity Overview:

Circle upholds a culture of transparency and consistency in its operations, expanding into robust global jurisdictions to uphold efficiency and speed as keys to success. Embodying core values such as Multistakeholder dedication, Mindfulness, Excellence-driven attitudes, and High Integrity, employees thrive in a remote collaborative atmosphere, where innovative ideas are welcome and each member holds a stake.

Responsibilities:

Joining the Circle Business team, you will spearhead the creation of training materials to equip teams in engaging with prospects and customers worldwide. Your role will involve contributing to Enablement initiatives to streamline tools, knowledge dissemination, and communication plans.

Key Responsibilities:

Develop and oversee product training for the Business team, managing timelines, content creation, and delivery processes.

Curate resources tailored to specific roles and regions, encompassing job aids, wiki hubs, and training materials.

Contribute to knowledge management and tool strategies, ensuring their effective implementation.

Design online training modules to enhance team confidence and expertise in customer service.

Maintain job aids, quick-reference guides, and training resources.

Analyze and enhance existing content in alignment with business growth and changes.

Collaborate with cross-functional teams to improve onboarding, skill development, and product support training.

Design learning activities, assignments, and assessments to measure learning outcomes.

Identify knowledge gaps through research and internal consultations.

Stay updated on instructional design best practices.

Core Values:

Multistakeholder: Prioritize customers, shareholders, employees, and communities.

Mindful: Uphold respect, active listening, and attention to detail.

Excellence-Driven: Strive for mission-driven excellence and customer success with unwavering dedication.

High Integrity: Maintain open and honest communication, adhering to high moral and ethical standards.

Qualifications:

Demonstrated experience in collaborating across functions to define enablement needs and arrange resources for Business or Sales team effectiveness.

4+ years of experience in Learning Design, Enablement, or Content Strategy.

Proficiency in utilizing multiple systems like LMS, Slack, GSuite, and Salesforce for knowledge sharing, communications, and training.

Excellent written and verbal communication skills with a keen eye for detail.

Strong organizational skills managing multiple projects simultaneously.

Self-motivated learner adapting to new technologies and proficient in Google Suite, Slack, and Apple MacOS.

Experience working with teams across geographical regions is advantageous.

Additional Details:

Day-one PERM sponsorship available for qualified candidates.

Compensation and benefits packages tailored to factors like relevant experience, skills, and organizational needs; may vary by location.

Base Pay Range: $_102,500 - $137,500

Annual Bonus Target: 12.5%

Additional Benefits: Equity, medical, dental, vision, and 401(k) plans. Discretionary vacation policy.

Equal Employment Opportunity: Circle values diversity and is an equal opportunity employer, promoting inclusivity and non-discrimination.