Channel Operations Associate

We're seeking someone currently based in Mexico | Chile | Colombia. We have multiple openings. Details will be shared via chat. Applications should include a LinkedIn profile. It's a long-term opportunity, expected to last over a year.

We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.

We are currently seeking a dedicated and reliable Appointment Setter to join our team. The ideal candidate will be responsible for assisting the sales team by scheduling and confirming appointments with customers.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.

Overview

Our customer, a forward-thinking AI technology firm developing state-of-the-art products, is in search of a People Operations Professional to support their rapid expansion across operations in Hong Kong and the US. This dynamic role is ideal for a detail-oriented individual with a passion for operational excellence and a strategic mindset in building processes from the ground up.

Responsibilities

Develop comprehensive guides and resources including step-by-step procedures and quick reference materials to facilitate smooth navigation of processes.

Manage and enhance routine HR activities such as performance evaluations, team feedback collection, advancement processes, and benefits administration.

Supervise all aspects of the employee lifecycle, from onboarding new hires and role changes to handling departures and compliance obligations.

Assist employees and managers with inquiries by creating tools for self-help and drive projects aimed at streamlining workflows in preparation for growth.

Ensure efficient functioning of HR platforms (e.g., Lattice and Notion) to maintain updated, easily accessible, and accurately synced information.

Collaborate with Legal, Finance, Recruitment, and HR teams to facilitate various processes like onboarding new employees, managing compensation, handling contract modifications, and expanding into new markets.

Requirements

Bachelor's degree combined with a minimum of 6 years in people management or HR functions, with a preference for experience in fast-growing startup environments.

Proven track record of establishing and enhancing operational workflows that are scalable and adaptable to organizational growth.

Competence in independently managing employee lifecycle programs.

Proficiency in creating clear guides and resources to simplify complex processes for better comprehension and navigation.

Possess a supportive and problem-solving approach in addressing employee queries.

Demonstrated ability to coordinate multiple projects concurrently and refine programs with minimal supervision.

Familiarity with utilization of tools like Slack, Lattice, and Notion would be advantageous.

Proficiency in Cantonese and English languages.

About the Company

CertiK is a prominent blockchain security auditor specializing in providing an extensive range of tools to enhance industry-wide security operations. With a successful track record of collaborating with over 4,900 Enterprise clients and safeguarding digital assets worth $557 billion, CertiK has identified over 18,000 vulnerabilities in blockchain code. The company boasts a prestigious client portfolio that includes renowned projects like OKX, Tether, Ripple, and Pancakeswap, in addition to backing from reputable investors such as Tiger Global, Coatue Management, Shunwei Capital, and Hillhouse Capital, as well as leading industry players like Coinbase Ventures and Binance.

Responsibilities

Office Administration:

Oversee general office operations and manage supplies.

Provide ad-hoc administrative support as required.

Assist with organizing in-house events, including setup and post-event activities.

HR Support:

Support company events and activities.

Manage swag and inventory efficiently.

Coordinate with vendors and service providers when needed.

IT Support:

Collaborate with IT to handle basic tech-related logistics such as shipping and receiving devices.

Offer general administrative support, acting as the first point of contact for a help desk.

Requirements

Previous experience (1–3 years) in office administration, operations, or a similar capacity.

Geographically located in Midtown Manhattan near Bryant Park to provide on-site support.

Exceptional organizational skills, proactive nature, and attention to detail. Ability to manage multiple tasks effectively.

Strong communication skills in English; proficiency in Mandarin is advantageous.

Hands-on approach with a proactive attitude towards problem-solving.

Tech-savvy with a basic understanding of tools like Google Workspace, Slack, and spreadsheets.

Compensation: $60,000 - $100,000 annually

Applications for this position at CertiK are accepted on an ongoing basis.

CertiK provides comprehensive benefits to all full-time employees, including medical, vision, and dental insurance, a 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA and FSA options, and flexible paid time off. A variable commission program for business development sales roles is also available.

Equal employment opportunities are offered by CertiK, refraining from discrimination based on various factors including age, race, religion, gender, disability, and more. The company considers qualified applicants with criminal histories in compliance with relevant regulations governing hiring practices.

Diversity is actively supported and encouraged across all teams and aspects of the company at CertiK.

AI tools may be utilized in parts of the hiring process to enhance efficiency; however, all final employment decisions are made by humans. For more details regarding data processing, feel free to reach out for additional information.