Client Manager, VIP/ Institutional Clients- Senior Specialist
Binance is a well-known global blockchain ecosystem that operates the world's largest cryptocurrency exchange by trading volume and registered users. With the trust of over 300 million people across 100+ countries, we are renowned for our top-level security, transparent user funds, high-speed trading engine, deep liquidity, and a diverse range of digital asset products. Our offerings span various areas including trading, finance, education, research, payments, institutional services, Web3 features, and more. By harnessing the potential of digital assets and blockchain technology, we aim to create an inclusive financial ecosystem that promotes financial freedom and accessibility globally.
Key Responsibilities
Act as the primary point of contact and senior relationship owner for a portfolio of global institutional/VIP clients, fostering trust with senior decision-makers and engaging them as a valued advisor.
Establish and nurture long-lasting partnerships with clients, proactively identifying opportunities for growth and cross-selling across the product suite.
Enhance existing client relationships through meaningful engagement, aligning with their goals and preferences for sustained growth.
Develop and optimize client service processes and systems, ensuring high performance across key accounts.
Conduct in-depth analysis of client needs and behaviors to offer tailored solutions, collaborating with internal teams for optimal client outcomes.
Lead the client manager team, setting performance standards, coaching junior members, and enhancing overall team capabilities.
Represent client feedback internally to contribute to product strategy and business plans.
Requirements
Minimum of 8 years of client relationship management experience in private banking, family offices, wealth management, crypto, or fintech, with a strong grasp of financial products.
At least 5 years of leadership experience, with a track record of mentoring and developing junior talent.
Background in both cryptocurrency and traditional financial institutions is highly desirable.
Proficient in client management, proficient in relationship-building, client profiling, and effective client engagement methods.
Exceptional communication and stakeholder management skills adaptable to various situations.
Fluency in English and Mandarin, enabling effective collaboration with global teams and stakeholders.
Ability to thrive in fast-paced environments, manage various priorities, and maintain resilience under pressure.
Genuine enthusiasm for the crypto/fintech industry.
Why Binance
Transform the future with a leading blockchain ecosystem.
Work alongside top-tier professionals in a globally-focused organization with a flat structure.
Engage in exciting, fast-paced projects with autonomy in an innovative workspace.
Grow your career and skills in a results-driven environment that offers continuous learning opportunities.
Competitive salary and comprehensive company benefits.
Remote work arrangements available (subject to business team requirements).
Binance maintains a commitment to being an equal opportunity employer, valuing diversity as a fundamental pillar of success. By submitting your application, you acknowledge and accept our Candidate Privacy Notice.
Note that artificial intelligence tools may be utilized to support our hiring process, such as application review, resume analysis, and detecting inconsistencies in application materials. These tools aid but do not replace human judgment in final hiring decisions. For more insights on data processing, feel free to contact us.
