Client Onboarding Specialist (Day shift), Bulgaria

Job Responsibilities:

• Perform thorough due diligence on new customers, including requesting, reviewing, and verifying KYB/KYC information and documents, and conducting risk assessments.
• Conduct ongoing KYC/KYB reviews during customer onboarding and monitoring based on internal policies.
• Investigate high-risk clients, such as Politically Exposed Persons, and ensure all required documentation is obtained for customer file completion.
• Assist in developing operational policies and procedures related to KYC/KYB.
• Evaluate existing customers periodically in line with established policies and procedures.
• Maintain regular communication with customers to keep their files updated.
• Process customer record amendments in various applications.
• Provide support and knowledge-sharing to cross-functional teams in Operations.
• Analyze work streams for operational enhancements and provide feedback.
• Meet individual and team goals based on set standards.
• Develop a deep understanding of clients' businesses and affiliates to monitor their activities.
• Contribute to specific projects as needed.

Job Requirements:

• Bachelor's degree in a relevant field is mandatory.
• Previous experience in client onboarding required.
• Experience in fintech is advantageous.
• Basic knowledge of financial technology/ services legislation is preferred.
• Ability to effectively communicate with individuals at all organizational levels.
• Strong written and verbal communication skills.
• Strong decision-making and problem-solving capabilities, both independently and as part of a team.
• Desired attributes include integrity, initiative, perseverance, discretion, and a keen interest in fintech and services.
• Proficiency in Microsoft Windows and data management is a plus.
• Fluency in English required; additional languages are beneficial.

Life at the organization:

• Encouragement to explore new opportunities within a talented, supportive team.
• Proactive, transformative work environment fostering innovative solutions.
• Company focus on personal and professional growth by developing new skill sets.
• Collaborative culture where colleagues support each other towards shared goals.
• Unified team effort to achieve the mission of widespread cryptocurrency adoption.

Benefits:

• Competitive salary.
• Comprehensive medical insurance coverage including dependents.
• Generous annual leave entitlements, including birthday and work anniversary leave.
• Internal mobility program offering diverse career advancement opportunities.
• Work perks such as a company visa card.
• Varied benefits packages based on regional requirements.

About the organization:

• Established in 2016, the company serves a large customer base as a leading global cryptocurrency platform.
• Commits to increasing cryptocurrency adoption through innovation and empowering builders, creators, and entrepreneurs.
• Promotes fairness, privacy, security, and compliance in the digital ecosystem.
• Embraces diversity and inclusion to strengthen the team with varied perspectives and skills.

The provided personal data will only be used for recruitment purposes.