Client Onboarding Specialist (Day shift), Bulgaria

Sofia, Bulgaria
Full time
Office
Compensation is not specified
Role
Customer service
Description

Job Responsibilities:

  • Perform thorough due diligence on new customers, including requesting, reviewing, and verifying KYB/KYC information and documents, and conducting risk assessments.
  • Conduct ongoing KYC/KYB reviews during customer onboarding and monitoring based on internal policies.
  • Investigate high-risk clients, such as Politically Exposed Persons, and ensure all required documentation is obtained for customer file completion.
  • Assist in developing operational policies and procedures related to KYC/KYB.
  • Evaluate existing customers periodically in line with established policies and procedures.
  • Maintain regular communication with customers to keep their files updated.
  • Process customer record amendments in various applications.
  • Provide support and knowledge-sharing to cross-functional teams in Operations.
  • Analyze work streams for operational enhancements and provide feedback.
  • Meet individual and team goals based on set standards.
  • Develop a deep understanding of clients' businesses and affiliates to monitor their activities.
  • Contribute to specific projects as needed.

Job Requirements:

  • Bachelor's degree in a relevant field is mandatory.
  • Previous experience in client onboarding required.
  • Experience in fintech is advantageous.
  • Basic knowledge of financial technology/ services legislation is preferred.
  • Ability to effectively communicate with individuals at all organizational levels.
  • Strong written and verbal communication skills.
  • Strong decision-making and problem-solving capabilities, both independently and as part of a team.
  • Desired attributes include integrity, initiative, perseverance, discretion, and a keen interest in fintech and services.
  • Proficiency in Microsoft Windows and data management is a plus.
  • Fluency in English required; additional languages are beneficial.

Life at the organization:

  • Encouragement to explore new opportunities within a talented, supportive team.
  • Proactive, transformative work environment fostering innovative solutions.
  • Company focus on personal and professional growth by developing new skill sets.
  • Collaborative culture where colleagues support each other towards shared goals.
  • Unified team effort to achieve the mission of widespread cryptocurrency adoption.

Benefits:

  • Competitive salary.
  • Comprehensive medical insurance coverage including dependents.
  • Generous annual leave entitlements, including birthday and work anniversary leave.
  • Internal mobility program offering diverse career advancement opportunities.
  • Work perks such as a company visa card.
  • Varied benefits packages based on regional requirements.

About the organization:

  • Established in 2016, the company serves a large customer base as a leading global cryptocurrency platform.
  • Commits to increasing cryptocurrency adoption through innovation and empowering builders, creators, and entrepreneurs.
  • Promotes fairness, privacy, security, and compliance in the digital ecosystem.
  • Embraces diversity and inclusion to strengthen the team with varied perspectives and skills.

The provided personal data will only be used for recruitment purposes.

Skills Required
Avatar
Сrypto.com
Company size
Not specified
Location
United States
Description
Not specified

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