Community Support Manager
Our mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on
Working with ConsenSys puts you at the forefront of an evolving paradigm, transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable society.
Blockchain tech is just over 10 years old. Ethereum itself is still a toddler and we’re far from reaching our full potential. You’ll get to work on the tools, infrastructure, and apps that scale these platforms to billions of users.
You’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects — challenging you to stay at the top of your game. You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem. ConsenSys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.
About Customer Success
The Customer Success team in ConsenSys is focused on exactly that: making our customers successful. The team is designed to complement ConsenSys products by creating a holistic well-rounded experience for our customers and users.
We focus on 3 areas:
Customer experience - Ensuring that our customers and users are engaged, and satisfied with ConsenSys products and services.
Brand protection - Maintaining and elevating the ConsenSys brand and overall reputation through our customers and users, and their feedback
Continuous improvement - Learning and adapting to the customers' needs and providing feedback to the products allows ConsenSys to maximize its market potential and be a better fit for a wider audience
What you’ll do
We're seeking a dedicated and experienced Community Support Manager with development skills to join our team. This individual will be instrumental in implementing and effective community support strategy for our developer-focused product suite, ensuring that our customers receive timely and accurate assistance. They will be responsible for actively engaging with our developer community, assisting them in troubleshooting and deciphering code, monitoring community interactions, and fostering a positive and inclusive environment.
Responsibilities:
- Implement effective community support strategies to ensure members receive timely and accurate assistance through various channels, including Discord, community forums, social media, and more.
- Actively engage with community members, addressing their questions, concerns, and feedback, and using this information to improve the product and support services.
- Collaborate with other departments, such as product development, marketing, and sales, to ensure community feedback is considered in decision-making processes and that support services align with the organization's overall goals.
- Create and maintain support resources, such as FAQs, knowledge bases, and tutorials, to empower community members to find answers independently.
- Foster a positive community culture by promoting a welcoming and inclusive environment, encouraging members to support one another and share their experiences.
- Monitor community interactions to ensure compliance with platform policies and guidelines, taking appropriate action when necessary.
- Escalate any issues, observations, opportunities, and insights to the relevant internal stakeholders.
Qualifications:
- Must have experience in supporting and troubleshooting web applications, JSON and Rest APIs
- Must have understanding JavaScript, Solidity, web3 packages and libraries like web3.js, ethers.js
- Prefer work experience as a community support moderator or a similar role.
- Experience with social media engagement, management, and platforms such as Discord and Twitter.
- Excellent English language skills
- 2+ years of experience in a technical support or customer service role, preferably within the blockchain or cryptocurrency industry.
- Understanding of Ethereum, web3 development, and the blockchain ecosystem from development perspectives
- Strong analytical and troubleshooting skills.
- Strong verbal and written communication, including active listening, conflict resolution, and customer empathy
- Ability to work effectively under pressure
- A customer-centric mindset and a passion for providing exceptional support
Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.
ConsenSys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. ConsenSys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found (https://consensys.net/careers/best-practices-to-avoid-recruitment-fraud).
The salary range for US-based candidates only will be determined throughout the interview process depending on experience and skills.
US pay range (not including bonus, equity or other benefits)
$63,000—$155,000 USD
Listing Business Development
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Listing Business Development to drive growth by leading end-to-end sales initiatives and strategic collaborations in the blockchain and crypto sector, while coordinating cross-functional teams and staying ahead of market trends through continuous research and industry engagement.
About the Role:
- Identify new business opportunities, expand and execute strategic partnerships
- Look for new listing sales opportunities in Blockchain and crypto space
- Manage the listing sales pipeline, from researching, sourcing, contacting, negotiating, converting and following up with clients
- Liase and coordinate with marketing, product, customer support and operations teams to ensure smooth delivery of products
- Assess and monitor key indicators of cryptocurrency projects and evaluating the effectiveness of partnership and campaign initiatives
- Monitor market trends and conducting R&D in the cryptocurrency market
- Participate in overseas exhibitions and events as required and network with potential business partners
Requirements:
- Business level English
- Minimum 1 year of BD/sales experience in crypto/blockchain space
- Familiar with cryptocurrency or blockchain technology
- Capabilities of develop global customer relationships independently
- Good relationship with team and cross functional communication skill
- Fast learner, hard worker and team player
Ideal Candidate:
- Have a good sense of cooperation and working with a team
-Able to act independently and proactively
- Experience in customer negotiation
- Business level Japanese
Head of Product Marketing at Veridise, blockchain security company
In this role, you’ll take full ownership of AuditHub’s marketing strategy—from brand building and content creation to partnerships and campaign execution. You’ll collaborate with both internal engineers and external clients to develop compelling case studies, blog posts, and educational content that showcases AuditHub and its impact.
About the Role
This role combines strategic planning with hands-on execution. You should be capable of both crafting a long-term marketing strategy, and then executing it effectively. Prior marketing experience is essential, and a background in the blockchain space is preferred.
Key Responsibilities
Full ownership of the AuditHub marketing and growth strategy
Develop a comprehensive marketing strategy and go-to-market plan
Build AuditHub’s brand, presence, and positioning across the website, blog, and social media (we will create new website and open new socials for AuditHub in addition to Veridise accounts)
Collaborate with AuditHub engineers and clients to create case studies, tutorials, videos, and other high-value content
Launch and manage marketing campaigns and growth partnerships
Track and analyze campaign performance, turning insights into actionable improvements
Work closely with the business development team to generate qualified sales leads
Identify and secure speaking opportunities for both the AuditHub team and yourself
Coordinate conference presence in collaboration with Veridise’s marketing team
Build media relationships and manage PR outreach together with Veridise’s marketing team
Requirements:
4+ years of experience in marketing or communications role.
SaaS product marketing or B2B marketing experience
Demonstrated success in digital marketing and content creation
Excellent writing skills, including technical and product storytelling
Proven experience building end-to-end marketing funnels (awareness → conversion → retention).
Strong command of digital marketing tools, channels, and performance tracking
Fluent in English (written and spoken)
Willingness to learn the ropes of blockchain security
Bonus points (optional):
Experience with or deep interest in web3 and blockchain
Cybersecurity experience
Technical foundation in a STEM discipline
Soft skills:
Self-starter with a proactive and hands-on mindset
Comfortable working independently and remotely
Able to adapt quickly in a fast-evolving environment
Strong professional ethics
What we offer:
The chance to build and shape the marketing for a cutting-edge product from the ground up
An opportunity to work with world-class team of security professionals
Fully remote role with flexible hours
Competitive compensation
About AuditHub and Veridise
AuditHub is developed by Veridise. Veridise is a blockchain security company founded by a team of world-class researchers. We are passionate about bringing our state-of-the-art security research and software analysis tools to the fingertips of web3 developers.
Our security analysis tools are the best-in-class and build on years of academic research from our team. These automated tools augment human intelligence during our audits and help us cover edge cases and catch subtle vulnerabilities that were missed in previous audits.
We are trusted by many leading projects and ecosystems, including RISC Zero, Linea, the Ethereum Foundation, Succinct, Ankr, and others.
Only shortlisted candidates will be contacted.
Learn more and apply:
https://veridise.com/careers/
https://veridise.com/careers/head-of-product-marketing/
https://veridise.com/audithub/
Chief Marketing Officer
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Chief Marketing Officer (CMO) to manage the company’s marketing efforts and take the company’s brand to the next level as we expand and take a more active approach to global expansion.
As the head of marketing, your main duties will be to manage global marketing efforts for the group.
– Be responsible for all marketing efforts and create the overall marketing strategy for Bitcastle with clear objectives and measurable results.
– Manage the creation of global marketing efforts and advertising campaigns across various social media and digital platforms.
– Develop and execute promotions and content for email and website marketing
– Use analytical tools to measure and report on the overall performance of digital marketing campaigns and advertisements.
– Leverage insights from trend and information analysis to optimize advertising spend and performance based on goals.
– Other related tasks as assigned by the company as needed.
Requirements:
– Experience in all aspects of digital marketing, from organic marketing channels to advertising
– Experience as a CMO or in a similar strategic marketing leadership role
– Experience in cryptocurrency web advertising or digital marketing operations
– Has experience in creating banners, videos, etc.
Ideal Candidate:
– Has knowledge and interest in the world of cryptocurrency and blockchain
– Pays attention to detail and has the ability to perform work to a high standard
– Has the ability to work in a team environment, collaborate with others, and deal smoothly with a variety of stakeholders even in remote settings
– Has willingness to deliver results in a fast-paced environment
Korean Growth Lead
KOL Business Development
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time KOL Business Development to join our team.
About the Role
We are seeking a dynamic and results-driven KOL Business Development to drive user growth and enhance brand visibility for our exchange. In this role, you will be responsible for identifying, engaging, and nurturing relationships with local KOLs, influencers, communities, projects, and strategic partners to promote our platform.
- Identify and build relationships with local KOLs/influencers/, communities, projects, and other potential partners to promote the exchange in order to achieve user growth.
- As a representative of the exchange, to build and maintain a good relationship with KOLs and marketing channels to achieve long-term partnership
- Be responsible for the execution and performance of KOL marketing strategy, track and analyze results, and make adjustments to ensure optimal performance and maximum ROI.
- Stay updated with local industry developments trends, conduct market research and create strategies when required
- Attend events as a representative of the exchange when required, expand network and bring in more leads for the exchange
Requirements:
- Experience as KOL BD in similar companies/markets
- Understanding of cryptocurrency
- Fluent in English
Preferred Qualification:
- Japanese speaking proficiency