Crypto Customer Success Specialist (Pakistan-Remote)
Islamabad, Pakistan
Full time
Remote
Compensation is not specified
Role
Customer Success Manager
Description
Responsibilities:
- Maintain a positive and professional attitude when assisting cryptocurrency customers
- Respond promptly to comments and inquiries from community members
- Communicate with customers through various channels
- Address and resolve customer complaints
- Possess extensive knowledge of products to provide accurate answers to customer questions
- Process orders, forms, applications, and requests
- Keep records of customer interactions, transactions, comments, and complaints
- Collaborate with the team to improve server and community engagement
- Provide feedback on the efficiency of customer service processes
- Supervise a team of junior customer service representatives
- Ensure customer satisfaction through professional support
- Assist with additional tasks as assigned by Token Metrics
- Identify and remove spam, scams, and inappropriate content from Discord server
Requirements:
- Familiarity with CRM systems, preferably Intercom
- Ability to navigate community management tools like Telegram and Discord
- Customer-focused mindset and adaptability in handling different types of customers
- Strong communication and presentation skills
- Excellent multitasking, prioritization, and time management abilities
About Token Metrics:
Token Metrics leverages artificial intelligence-based crypto indices, rankings, and price predictions to help crypto investors build profitable portfolios. With customers in over 50 countries, including retail investors, traders, and crypto fund managers, Token Metrics services a diverse clientele.
Skills Required
Token Metrics
Website
www.tokenmetrics.comCompany size
Not specified
Location
United States
Description
We are a cryptocurrency investment research firm that uses AI and Machine learning along with our set of data scientists, quant traders, and crypto native research analysts to provide timely insights on more than 6,000 crypto and NFT projects.