Customer Experience Associate with English (Night shift)

OG.com is a dynamic and growing CFTC-regulated prediction platform, combining cutting-edge technology with a passion for trading in various markets such as sports, culture, and politics. We are seeking a Customer Experience Associate to play a vital role in providing exceptional support to our user base and contributing to our continued expansion.

About the Role:

As a Customer Experience Associate at OG.com, you will serve as the primary point of contact for users, assisting them with platform navigation, facilitating confident trading experiences, and ensuring high levels of customer satisfaction during our rapid growth phase.

Responsibilities:

• Handle inbound and outbound customer contacts effectively and efficiently.
• Identify and address customer needs, resolving any product or service-related issues promptly and professionally.
• Adhere to communication procedures and guidelines for all customer interactions.
• Achieve personal and team performance targets consistently.
• Maintain accurate customer records and provide relevant product/service recommendations as necessary.
• Collaborate with internal teams to ensure seamless customer service delivery.
• Embrace a customer-centric mindset and uphold the company's values and mission.

Requirements:

• High School Diploma or equivalent qualification.
• Previous experience in customer support or customer-facing roles, preferably in sports or prediction markets.
• Excellent written and verbal communication skills in English.
• Proficiency in computer literacy and willingness to adapt to new software and tools.
• Strong problem-solving skills, empathy, and ability to work in a fast-paced environment.
• Analytical mindset with sound decision-making abilities.
• Ability to work both independently and collaboratively as part of a team.
• Demonstrated integrity, initiative, and a genuine interest in the FinTech industry.

Benefits:

• Competitive salary.
• Comprehensive medical insurance coverage including dependents.
• Generous annual leave entitlement and attractive work perks.
• Opportunities for career progression and internal mobility within the organization.

About OG.com:

OG.com is an innovative prediction platform regulated by the CFTC and powered by advanced technology. With a focus on real-world events and engaging markets, we offer users a unique platform to trade based on diverse outcomes. Our inclusive and diverse work culture prioritizes teamwork, growth, and mutual support among colleagues.

Equal Employment Opportunity:

OG.com is an equal opportunities employer dedicated to fostering a diverse and inclusive workplace. We welcome applications from individuals with varied backgrounds and perspectives, recognizing the value they bring to our team. Data provided by candidates will be used solely for recruitment purposes and processed ethically.

Recruitment Process:

We may employ artificial intelligence tools to review applications efficiently while ensuring a fair evaluation process. These tools support our recruitment team by providing insights, though final hiring decisions are made by human reviewers. Applicants seeking further details on data processing are encouraged to reach out for clarification.