Customer Experience Associate with Italian and English, Bulgaria

Job Responsibilities:

• Demonstrate honesty, integrity, and knowledge to uphold and enhance company culture, values, and mission.
• Handle incoming and outgoing communications with existing and potential customers.
• Evaluate customer needs and provide appropriate solutions to ensure satisfaction.
• Address product or service issues by identifying problems, explaining solutions, and ensuring resolution.
• Adhere to communication procedures, guidelines, and policies for interactions with internal and external customers.
• Meet individual and team targets.
• Update customer records and suggest products or services based on customer information and needs.
• Generate product or service reports when necessary.
• Collaborate with team members and other departments to ensure effective customer service delivery.
• Manage changes and provide exceptional customer engagement.
• Perform additional tasks related to the above responsibilities.

Job Requirements:

• High school diploma required.
• Location in Sofia.
• Previous experience in a relevant customer support role is essential.
• Knowledge of fintech is preferred but not mandatory.
• Understanding of the company's business and structure is necessary.
• Strong communication skills, both written and verbal, with the ability to interact with individuals at all levels.
• Excellent organizational, decision-making, and problem-solving skills.
• Ability to work independently and as part of a team.
• Must possess integrity, initiative, perseverance, and discretion.
• Interest in financial technologies and services industry.
• Fluency in both English and Italian.
• Proficient computer skills.

Life at the Company:

• Encouraged to think innovatively and explore new opportunities in a supportive team environment.
• Proactive and transformational work setting that fosters creative solutions.
• Promotes personal and professional growth through skill development.
• Collaborative work culture with a supportive team atmosphere.
• Unified teamwork aligning stakeholders toward the common goal of widespread cryptocurrency adoption.

Benefits:

• Competitive salary.
• Medical insurance with extended coverage for dependents.
• Generous annual leave entitlements, including birthday and work anniversary leave.
• Flexible work arrangements and remote options.
• Internal mobility program for career advancement.
• Employee benefits package, including a company-provided visa card.

About the Company:

Founded in 2016, the Company serves millions of customers globally and focuses on accelerating cryptocurrency adoption through innovation and empowerment. Committed to security, privacy, and compliance, the Company aims to create a fair and equitable digital ecosystem.

The Company is an equal opportunities employer dedicated to promoting diversity and inclusion in a fair and transparent manner. Personal data provided by applicants will be used solely for recruitment purposes.