Customer Experience Associate with Italian and English, Bulgaria
Status
Sofia, Bulgaria
Full time
Office
Compensation is not specified
Role
Customer service
Description
Job Responsibilities:
- Demonstrate honesty, integrity, and knowledge to uphold and enhance company culture, values, and mission.
- Handle incoming and outgoing communications with existing and potential customers.
- Evaluate customer needs and provide appropriate solutions to ensure satisfaction.
- Address product or service issues by identifying problems, explaining solutions, and ensuring resolution.
- Adhere to communication procedures, guidelines, and policies for interactions with internal and external customers.
- Meet individual and team targets.
- Update customer records and suggest products or services based on customer information and needs.
- Generate product or service reports when necessary.
- Collaborate with team members and other departments to ensure effective customer service delivery.
- Manage changes and provide exceptional customer engagement.
- Perform additional tasks related to the above responsibilities.
Job Requirements:
- High school diploma required.
- Location in Sofia.
- Previous experience in a relevant customer support role is essential.
- Knowledge of fintech is preferred but not mandatory.
- Understanding of the company's business and structure is necessary.
- Strong communication skills, both written and verbal, with the ability to interact with individuals at all levels.
- Excellent organizational, decision-making, and problem-solving skills.
- Ability to work independently and as part of a team.
- Must possess integrity, initiative, perseverance, and discretion.
- Interest in financial technologies and services industry.
- Fluency in both English and Italian.
- Proficient computer skills.
Life at the Company:
- Encouraged to think innovatively and explore new opportunities in a supportive team environment.
- Proactive and transformational work setting that fosters creative solutions.
- Promotes personal and professional growth through skill development.
- Collaborative work culture with a supportive team atmosphere.
- Unified teamwork aligning stakeholders toward the common goal of widespread cryptocurrency adoption.
Benefits:
- Competitive salary.
- Medical insurance with extended coverage for dependents.
- Generous annual leave entitlements, including birthday and work anniversary leave.
- Flexible work arrangements and remote options.
- Internal mobility program for career advancement.
- Employee benefits package, including a company-provided visa card.
About the Company:
Founded in 2016, the Company serves millions of customers globally and focuses on accelerating cryptocurrency adoption through innovation and empowerment. Committed to security, privacy, and compliance, the Company aims to create a fair and equitable digital ecosystem.
The Company is an equal opportunities employer dedicated to promoting diversity and inclusion in a fair and transparent manner. Personal data provided by applicants will be used solely for recruitment purposes.
Skills Required
Сrypto.com
Website
Сrypto.comCompany size
Not specified
Location
United States
Description
Not specified
Status
Legendary Managements
Business Development Remote Commission-Based Web3
Part time
Remote
Legendary Managements Is Hiring BD Partners (Commission-Based)We’re expanding our Business Development (BD) team — and looking for sharp, well-connected Web3 operators who can help us drive serious growth by connecting us with real builders.
Not spam.
Not cold DMs.
We build trust, real relationships, and results — and we want you in the circle.
Your Role
You’ll be responsible for bringing in warm leads and intros for:
🔗 Web3 projects launching on launchpads (PinkSale, Bscpad , Polkstarter, etc.)
📈 Token and NFT founders who need mods, shillers, raiders, or SMM
📢 Agencies, influencers & KOL managers looking for plug-and-play staffing solutions
🤝 Marketing agencies or advisors who want to refer community services
🏛️ Devs or CMOs launching soon but lacking strong community infrastructure
What We’re Looking For
You know the Web3 space: launchpads, founders, telegram groups, Twitter activityYou build and manage relationships — not just collect contact lists
You’re sharp, proactive, and speak founder-to-founder
You’re hungry to earn and treat this like business, not side work
Bonus: You already have warm relationships in DeFi, memecoins, NFTs, or launchpads
How It WorksCommission-based:
You earn 20% on every client you close
Our average deal is $300–$1,000/week per client
You get full sales support, pitch materials, onboarding guides & proven funnels
You bring the energy + relationships. We handle delivery & retention.
Top BD partners are earning $2,000–$5,000+/month
Bonus Perks Get $250 bonus on every $5000 deals closed and that’s different from commissions
About Legendary Managements
We’re Web3’s #1 HR & Community Management Agency, trusted by 360+ projects and an official PinkSale Partner.
We provide:
✅ 24/7 Human Mods
✅ Shillers, Chatters & Raiders
✅ Ambassadors, Content & Copywriters
✅ SMMs, KOL Outreach & Campaign Execution
✅ Real HR Advisory & Launch Strategy
If your connections need real help scaling — we’re the team to call.
Not spam.
Not cold DMs.
We build trust, real relationships, and results — and we want you in the circle.
Your Role
You’ll be responsible for bringing in warm leads and intros for:
🔗 Web3 projects launching on launchpads (PinkSale, Bscpad , Polkstarter, etc.)
📈 Token and NFT founders who need mods, shillers, raiders, or SMM
📢 Agencies, influencers & KOL managers looking for plug-and-play staffing solutions
🤝 Marketing agencies or advisors who want to refer community services
🏛️ Devs or CMOs launching soon but lacking strong community infrastructure
What We’re Looking For
You know the Web3 space: launchpads, founders, telegram groups, Twitter activityYou build and manage relationships — not just collect contact lists
You’re sharp, proactive, and speak founder-to-founder
You’re hungry to earn and treat this like business, not side work
Bonus: You already have warm relationships in DeFi, memecoins, NFTs, or launchpads
How It WorksCommission-based:
You earn 20% on every client you close
Our average deal is $300–$1,000/week per client
You get full sales support, pitch materials, onboarding guides & proven funnels
You bring the energy + relationships. We handle delivery & retention.
Top BD partners are earning $2,000–$5,000+/month
Bonus Perks Get $250 bonus on every $5000 deals closed and that’s different from commissions
About Legendary Managements
We’re Web3’s #1 HR & Community Management Agency, trusted by 360+ projects and an official PinkSale Partner.
We provide:
✅ 24/7 Human Mods
✅ Shillers, Chatters & Raiders
✅ Ambassadors, Content & Copywriters
✅ SMMs, KOL Outreach & Campaign Execution
✅ Real HR Advisory & Launch Strategy
If your connections need real help scaling — we’re the team to call.
Payment in Crypto
bitcastle .
Operation Manager (Crypto)
Ho Chi Minh, Vietnam
Ho Chi Minh, Vietnam
Full time
Remote
About the Company:
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
berttha walker
UI/UX Designer
Full time
Remote
UI/UX Designer for SaaS Dashboard (Figma)
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Payment in Crypto
Sally Xiao
Online Customer Support
Full time
Remote
Apply only if you can use German, Turkish, Persian, AND have CEX customer service experience!!
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Payment in Crypto
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto