Customer Service Representative
Status
Caroline Springs, Australia +7
Full time
Remote
6,628
-
7,628
Monthly
79,536
-
91,536
Annual
Role
Customer service
Work Experience
Less than 1 year
Description
Customer Service Representatives (CSRs) are responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience with the company's products or services. They serve as the primary point of contact for customers and play a crucial role in maintaining customer satisfaction and loyalty.
Key Responsibilities:
Customer Interaction: Interact with customers via phone, email, chat, or in-person to address inquiries, resolve complaints, and provide product or service information.
Problem Resolution: Listen attentively to customer concerns, assess issues, and provide effective solutions or escalate to appropriate departments when necessary.
Order Processing: Assist customers with placing orders, tracking shipments, processing returns, and handling billing inquiries or payment transactions.
Product Knowledge: Develop a comprehensive understanding of company products or services to provide accurate information and make appropriate recommendations to customers.
Documentation: Maintain detailed records of customer interactions, including inquiries, complaints, resolutions, and follow-up actions, using CRM software or similar tools.
Quality Assurance: Adhere to company policies, procedures, and service standards to ensure consistent delivery of high-quality customer service.
Cross-functional Collaboration: Collaborate with sales, marketing, and other departments to address customer needs, share feedback, and contribute to continuous improvement efforts.
Feedback and Improvement: Gather customer feedback, identify trends or recurring issues, and provide suggestions for process improvements or product enhancements to management.
Skills Required
Steve Mikaelson
Website
Not specified
Country
Not specified
Description
Not specified
Status
bitcastle .
Operation Manager (Crypto)
Manila, Philippines
Manila, Philippines
Full time
Remote
About the Company:
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
bitcastle .
Customer Service Executive (Forex)
Manila, Philippines
Manila, Philippines
Full time
Remote
About the Company:
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeCustomer Service Executive (Forex) to join our team.
About the Role:
We are looking for a Customer Support Executive to join the Bitcastle team. In this role, you will handle customer inquiries for our forex trading platform, process KYC applications, and support various operational tasks to ensure excellent user experience. This is a part-time, fully remote position.
Handle customer inquiries via email and chat support in a timely and professional manner
Support customer service operations, including user inquiries, withdrawal processing, KYC verification, bug reporting, and updating Q&A information
Understand and adhere to policies and procedures of global customer support, ensuring high-quality support is provided to users in accordance with company standards
Create and post customer announcements as required
Monitor and respond to messages on platforms such as Telegram and WhatsApp
Provide customer support related to forex (knowledge of crypto is a plus)
During business hours, assist with creating help center articles, checking payment statuses, and editing or revising FAQ pages
Requirements:
At least 1 year of experience in customer service, preferably in forex, trading platforms, or financial services
Proficient in Excel or Google Sheet, able to create basic to advance formulas
Familiarity with forex trading platforms or financial services operations
Preferred Qualification:
Experience supporting customers in forex or financial trading platforms
Knowledge of crypto and blockchain (advantageous but not mandatory)
Tech-savvy and able to learn new systems quickly
Japanese Speaking (good to have)
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeCustomer Service Executive (Forex) to join our team.
About the Role:
We are looking for a Customer Support Executive to join the Bitcastle team. In this role, you will handle customer inquiries for our forex trading platform, process KYC applications, and support various operational tasks to ensure excellent user experience. This is a part-time, fully remote position.
Handle customer inquiries via email and chat support in a timely and professional manner
Support customer service operations, including user inquiries, withdrawal processing, KYC verification, bug reporting, and updating Q&A information
Understand and adhere to policies and procedures of global customer support, ensuring high-quality support is provided to users in accordance with company standards
Create and post customer announcements as required
Monitor and respond to messages on platforms such as Telegram and WhatsApp
Provide customer support related to forex (knowledge of crypto is a plus)
During business hours, assist with creating help center articles, checking payment statuses, and editing or revising FAQ pages
Requirements:
At least 1 year of experience in customer service, preferably in forex, trading platforms, or financial services
Proficient in Excel or Google Sheet, able to create basic to advance formulas
Familiarity with forex trading platforms or financial services operations
Preferred Qualification:
Experience supporting customers in forex or financial trading platforms
Knowledge of crypto and blockchain (advantageous but not mandatory)
Tech-savvy and able to learn new systems quickly
Japanese Speaking (good to have)
berttha walker
UI/UX Designer
Full time
Remote
UI/UX Designer for SaaS Dashboard (Figma)
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Payment in Crypto
Tien Anh
Part-Time Support in Brazil
Part time
Remote
We're seeking someone currently based in Brazil to assist with occasional support tasks. This is a part-time role with light responsibilities—ranging from 10 minutes to 6 hours per month—offering $100/month in compensation. It's a long-term opportunity, expected to last over a year.
Sally Xiao
Online Customer Support
Full time
Remote
Apply only if you can use German, Turkish, Persian, AND have CEX customer service experience!!
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Payment in Crypto