Customer Service Representative (English)

Status
Asia +1
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Binance, a leading global blockchain ecosystem and the world’s largest cryptocurrency exchange by trading volume and user base, is renowned for its exceptional security, transparent user funds, quick trading engine, deep liquidity, and extensive range of digital asset products. With a community of over 230 million users across 100+ countries, Binance offers a comprehensive suite of services from trading and finance to education, research, payments, institutional services, Web3 features, and more. Through harnessing the potential of digital assets and blockchain technology, Binance is dedicated to constructing an inclusive financial ecosystem that enhances financial accessibility and promotes financial freedom worldwide.

At Binance, superior customer service is of paramount importance as we strive to provide users with outstanding support characterized by quality, promptness, and accuracy. The role entails managing customer inquiries, addressing complaints, and facilitating identification approval processes predominantly through a ticketing system and live chat support on our cryptocurrency exchange platform.

Responsibilities:

  • Manage high volumes of live chat and phone interactions.
  • Understand and cater to customers’ needs effectively to ensure satisfaction.
  • Offer thorough, precise, and relevant information to customers.
  • Handle complaints by providing appropriate solutions and alternatives within specified timelines while ensuring follow-up for issue resolution.
  • Adhere to communication procedures, guidelines, and policies.
  • Demonstrate commitment to customer engagement by going above and beyond.

Requirements:

  • Minimum of 1 year experience in customer service or related roles dealing directly with customers.
  • Proficiency in using IT tools for professional purposes and ability to handle somewhat technical customer queries.
  • Excellent written communication skills and strong listening abilities.
  • Effective multitasking skills, prioritization, and time management.
  • Familiarity with the cryptocurrency and blockchain industry is advantageous.
  • Fluency in multiple languages is a plus.
  • English fluency is essential for collaborating with international partners.
  • Willingness to work flexible hours, including weekends and night shifts.

Why Binance:

  • Contribute to shaping the future with a prominent blockchain ecosystem.
  • Engage with exceptional talent in a user-focused global organization with a flat hierarchy.
  • Work on stimulating, fast-paced projects autonomously in an innovative setting.
  • Grow your career and continuous learning opportunities in a results-oriented environment.
  • Competitive salary and employment benefits.
  • Remote work arrangements available, contingent on business team requirements.

Binance is dedicated to fostering diversity within its workforce, recognizing that a varied talent pool is crucial to our success. As a job applicant, you acknowledge that you have reviewed and accepted our Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

More Full-time Jobs

Show more

Project Manager

Full time
Remote
Job Description: Project Manager
Company: Rivalz Network
Location: Remote
Compensation: $2000-$3000/month
About Rivalz Network:
Rivalz Network is at the forefront of revolutionizing AI and blockchain integration with the creation of the World Abstraction Layer. Our mission is to bridge AI agents with real-world resources—digital and physical—by simplifying connectivity complexities. We are building an agent-centric future where AI reaches its full potential within a decentralized ecosystem.
We’re looking for a motivated and skilled Project Manager with a passion for AI and a working knowledge of large language models (LLMs). If you thrive in dynamic environments and are eager to contribute to cutting-edge technology development, this role is for you.
Key Responsibilities:
Oversee and manage end-to-end project lifecycles, ensuring deliverables align with timelines, budgets, and quality standards.
Collaborate with cross-functional teams, including developers, designers, and AI/LLM specialists, to define project scopes, objectives, and deliverables.
Monitor project progress and proactively address challenges, risks, and roadblocks.
Facilitate effective communication among team members, stakeholders, and leadership to ensure alignment and transparency.
Develop and maintain comprehensive project documentation, including plans, schedules, and status reports.
Coordinate with AI and blockchain experts to ensure seamless integration of technologies within the World Abstraction Layer.
Stay up-to-date on advancements in LLMs and AI to align projects with current trends and technologies.
Lead sprint planning, retrospectives, and agile ceremonies to ensure efficient workflows.
Qualifications:
Required:
Proven experience as a project manager, ideally in AI, software development, or blockchain environments.
Strong understanding of AI technologies, including large language models (LLMs).
Exceptional organizational, time management, and problem-solving skills.
Excellent communication and interpersonal abilities to manage diverse, remote teams.
Proficiency with project management tools such as Jira, Trello, or Asana.
Familiarity with agile methodologies and practices.
Preferred:
Background in AI, machine learning, or blockchain technologies.
Experience managing technical teams in a remote-first environment.
Demonstrated success in delivering complex projects involving AI and/or decentralized systems.
What We Offer:
A competitive monthly compensation of $2000-$3000.
The opportunity to work remotely with a team of forward-thinking innovators.
A chance to be part of a cutting-edge project that’s redefining the future of AI and blockchain.
Opportunities for professional growth in a dynamic and fast-paced industry.
How to apply
Submit your resume and cover letter at humaira@rivalz.ai

AI Researcher (mid-level)

Full time
Remote
Rivalz Network
Rivalz Network’s infrastructure abstracts the complexities of connecting AI services and agents to various real-world resources. By orchestrating resource-backed agents, providing a decentralized data layer for secure processing and retrieval, enabling verifiable requests through an AI oracle, mapping both identity and resources seamlessly, and offering an AI x Web3 platform for fast application publishing and monetization, Rivalz empowers teams to bridge digital and physical ecosystems. Our ultimate goal is to unlock the full potential of an agent-centric future, enabling developers and no-code builders alike to harness AI-driven solutions with ease.
Working at Rivalz
We embrace a flexible, globally distributed environment that allows our team members to work from where they’re most comfortable—whether that’s at home or on the move. We leverage virtual collaboration and remote-friendly policies, enabling you to balance your personal life, family commitments, and professional goals. Wherever you are, you’ll be an integral part of our team which is shaping the future of AI, blockchain, and decentralized infrastructures. Join Rivalz’s forward-thinking AI Research team to push machine learning and agent-centric design, delivering impactful AI-Web3 solutions that empower innovators worldwide.
About the Role: AI Researcher (Mid-Level)
As a Mid-Level AI Researcher at Rivalz, you will play a key role in advancing our AI capabilities for seamless integration with real-world resources. You’ll spearhead novel research initiatives, publish findings, and architect solutions that drive our decentralized, agent-centric vision. If you’re eager to explore cutting-edge machine learning, deep learning, and blockchain, while seeing your work rapidly deployed in production, this is the perfect opportunity for you.
Key Responsibilities
Innovate & Research: Conduct advanced AI research in ML and DL to address complex challenges.
Design & Prototype: Architect and evaluate novel AI models for decentralized infrastructures.
Collaboration & Deployment: Work with cross-functional teams to develop production-ready AI solutions.
Open-Source & Community: Maintain a strong GitHub presence and engage with the broader AI/Web3 community.
Thought Leadership: Stay current with emerging AI trends to continually refine Rivalz’s infrastructure.
Real-World Integration: Expand AI’s reach into both digital and physical ecosystems for seamless interoperability.
Qualifications
Educational Background: Bachelor’s in Computer Science or related field (Master’s/PhD preferred).
Technical Expertise: Proficiency in Python, ML frameworks, and experience with LLMs/generative AI.
Blockchain Familiarity: Exposure to decentralized systems and their intersection with AI is a bonus.
Research & Publication: Track record in AI research, open-source contributions, or academic publications.
Collaboration & Communication: Strong interpersonal skills for distributed team coordination.
Adaptability & Problem-Solving: Ability to navigate evolving technologies with iterative, data-driven approaches.
Join us at Rivalz and be part of a pioneering team that’s redefining how AI agents interact with the world. Contribute your expertise, collaborate across disciplines, and help shape the agent-centric future. 
How to Apply:
Submit your cover letter and resume at humaira@rivalz.ai

Social Media Manager & Content Strategist

Full time
Remote
Job Description: Social Media Manager & Content Strategist
About Rivalz Network:
Rivalz Network is at the forefront of revolutionizing AI and blockchain integration with the creation of the World Abstraction Layer. Our mission is to bridge AI agents with real-world resources—digital and physical—by simplifying connectivity complexities. We are building an agent-centric future where AI reaches its full potential within a decentralized ecosystem.
About the Role:
We are seeking a dynamic Social Media & Content Strategist to join our team and take charge of our digital presence. This individual will be a master of trends, an engaging writer, and a visionary strategist who knows how to captivate audiences, build communities, and analyze performance metrics to drive results.
Key Responsibilities:
o Stay ahead of the curve with the latest in social media tools, trends, and
emerging technologies, including AI and Web3.
o Proactively identify opportunities to integrate trends into our content strategy.
o Craft compelling short-form and long-form content that sparks conversation and
resonates with diverse audiences.
o Ensure all content aligns with the brand voice and objectives.
o Oversee the creation, curation, and management of content across all social
platforms, blogs, and newsletters.
o Collaborate with designers, videographers, and other team members to deliver
high-quality assets.
o Foster authentic interactions with audiences to build trust, loyalty, and meaningful
engagement.
o Create feedback loops to continuously improve the brand & connection with its community.
o Monitor and analyze performance metrics to evaluate the success of campaigns.
o Adjust strategies to maximize reach, engagement, and overall impact based on
data-driven insights.
Qualifications:
 Proven experience in social media management, content creation, or a similar role.
 Exceptional writing and storytelling skills.
 Deep knowledge of AI, Web3, and emerging digital trends.
 Proficiency in analytics tools (e.g., Google Analytics, social media insights).
 Strong organizational and project management skills.
 Passion for building and nurturing communities.
Why Join Rivalz Network?
 Be part of a pioneering team shaping the future of AI and blockchain integration.
 Work in a collaborative, forward-thinking, and innovative environment.
 Play a crucial role in building the voice and strategy of a revolutionary brand.
 Compensation will be based on your experience.
How to apply 
Submit your cover letter and Resume at humaira@rivalz.ai

Project Manager

Full time
Remote
Job Description: Project Manager
Company: Rivalz Network
Location: Remote
Compensation: $2000-$3000/month
About Rivalz Network:
Rivalz Network is at the forefront of revolutionizing AI and blockchain integration with the creation of the World Abstraction Layer. Our mission is to bridge AI agents with real-world resources—digital and physical—by simplifying connectivity complexities. We are building an agent-centric future where AI reaches its full potential within a decentralized ecosystem.
We’re looking for a motivated and skilled Project Manager with a passion for AI and a working knowledge of large language models (LLMs). If you thrive in dynamic environments and are eager to contribute to cutting-edge technology development, this role is for you.
Key Responsibilities:
Oversee and manage end-to-end project lifecycles, ensuring deliverables align with timelines, budgets, and quality standards.
Collaborate with cross-functional teams, including developers, designers, and AI/LLM specialists, to define project scopes, objectives, and deliverables.
Monitor project progress and proactively address challenges, risks, and roadblocks.
Facilitate effective communication among team members, stakeholders, and leadership to ensure alignment and transparency.
Develop and maintain comprehensive project documentation, including plans, schedules, and status reports.
Coordinate with AI and blockchain experts to ensure seamless integration of technologies within the World Abstraction Layer.
Stay up-to-date on advancements in LLMs and AI to align projects with current trends and technologies.
Lead sprint planning, retrospectives, and agile ceremonies to ensure efficient workflows.
Qualifications:
Required:
Proven experience as a project manager, ideally in AI, software development, or blockchain environments.
Strong understanding of AI technologies, including large language models (LLMs).
Exceptional organizational, time management, and problem-solving skills.
Excellent communication and interpersonal abilities to manage diverse, remote teams.
Proficiency with project management tools such as Jira, Trello, or Asana.
Familiarity with agile methodologies and practices.
Preferred:
Background in AI, machine learning, or blockchain technologies.
Experience managing technical teams in a remote-first environment.
Demonstrated success in delivering complex projects involving AI and/or decentralized systems.
What We Offer:
A competitive monthly compensation of $2000-$3000.
The opportunity to work remotely with a team of forward-thinking innovators.
A chance to be part of a cutting-edge project that’s redefining the future of AI and blockchain.
Opportunities for professional growth in a dynamic and fast-paced industry.
How to apply?
Send your resume and Cover letter to humaira@rivalz.ai
Payment in Crypto
2,000-3,000
Monthly
See details

Solidity Developer Required For Avalanche Based Web3 StartUp

New York, USA
New York, USA
Part time
Remote
We are seeking an experienced and enthusiastic technical developer with good knowledge of Solidity and the Avalanche Chain, who can create complex smart contracts. 
You will be joining as a technical co-founder, with financial compensation. We will pay up to $200 for each task completed. You will be eligible for a more fixed contract and salary as Lead Engineer as the start-up matures. 
50-200
Monthly
See details