Customer Service Representative (English)
Status
Asia +1
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Binance, a leading global blockchain ecosystem and the world’s largest cryptocurrency exchange by trading volume and user base, is renowned for its exceptional security, transparent user funds, quick trading engine, deep liquidity, and extensive range of digital asset products. With a community of over 230 million users across 100+ countries, Binance offers a comprehensive suite of services from trading and finance to education, research, payments, institutional services, Web3 features, and more. Through harnessing the potential of digital assets and blockchain technology, Binance is dedicated to constructing an inclusive financial ecosystem that enhances financial accessibility and promotes financial freedom worldwide.
At Binance, superior customer service is of paramount importance as we strive to provide users with outstanding support characterized by quality, promptness, and accuracy. The role entails managing customer inquiries, addressing complaints, and facilitating identification approval processes predominantly through a ticketing system and live chat support on our cryptocurrency exchange platform.
Responsibilities:
- Manage high volumes of live chat and phone interactions.
- Understand and cater to customers’ needs effectively to ensure satisfaction.
- Offer thorough, precise, and relevant information to customers.
- Handle complaints by providing appropriate solutions and alternatives within specified timelines while ensuring follow-up for issue resolution.
- Adhere to communication procedures, guidelines, and policies.
- Demonstrate commitment to customer engagement by going above and beyond.
Requirements:
- Minimum of 1 year experience in customer service or related roles dealing directly with customers.
- Proficiency in using IT tools for professional purposes and ability to handle somewhat technical customer queries.
- Excellent written communication skills and strong listening abilities.
- Effective multitasking skills, prioritization, and time management.
- Familiarity with the cryptocurrency and blockchain industry is advantageous.
- Fluency in multiple languages is a plus.
- English fluency is essential for collaborating with international partners.
- Willingness to work flexible hours, including weekends and night shifts.
Why Binance:
- Contribute to shaping the future with a prominent blockchain ecosystem.
- Engage with exceptional talent in a user-focused global organization with a flat hierarchy.
- Work on stimulating, fast-paced projects autonomously in an innovative setting.
- Grow your career and continuous learning opportunities in a results-oriented environment.
- Competitive salary and employment benefits.
- Remote work arrangements available, contingent on business team requirements.
Binance is dedicated to fostering diversity within its workforce, recognizing that a varied talent pool is crucial to our success. As a job applicant, you acknowledge that you have reviewed and accepted our Candidate Privacy Notice.
Skills Required
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status
Sirex
Junior AI Engineer
Full time
Remote
Role:
Join one of our fast-growing portfolio startups and help build simple AI features. You’ll work with large language models, create basic automations and chat tools, test ideas, fix small bugs, and integrate AI into everyday products.
Skills & Requirements:
0–2 years of experience (fresh graduates or self-taught welcome)
Basic Python knowledge
Interest in AI, LLMs or chatbots (personal projects are a big plus)
Quick learner who enjoys trying new things
Good English for team communication
Salary: $95,000 – $135,000 USD base + equity in the startup + full benefits
Description:
Sirex.vc not only invests — we actively help our portfolio companies hire great people. This Junior AI Engineer role is inside one of our AI-native startups. You’ll get real hands-on experience, learn from the best, and build things users actually use — all with full support from the Sirex team.
High risk. Zero apologies.
Join one of our fast-growing portfolio startups and help build simple AI features. You’ll work with large language models, create basic automations and chat tools, test ideas, fix small bugs, and integrate AI into everyday products.
Skills & Requirements:
0–2 years of experience (fresh graduates or self-taught welcome)
Basic Python knowledge
Interest in AI, LLMs or chatbots (personal projects are a big plus)
Quick learner who enjoys trying new things
Good English for team communication
Salary: $95,000 – $135,000 USD base + equity in the startup + full benefits
Description:
Sirex.vc not only invests — we actively help our portfolio companies hire great people. This Junior AI Engineer role is inside one of our AI-native startups. You’ll get real hands-on experience, learn from the best, and build things users actually use — all with full support from the Sirex team.
High risk. Zero apologies.
Payment in Crypto
Sirex
AI Agent Engineer
Full time
Remote
Role:
Join one of our high-conviction AI-native portfolio companies and build autonomous AI agents from the ground up. You’ll design agent architectures, implement tool-calling & memory systems, connect them to browsers/shell/APIs, run long-horizon tasks, and ship features that make the product feel alive and truly useful.
Skills & Requirements:
2–5 years building LLM-powered agents (LangGraph, CrewAI, ReAct, custom frameworks)
Strong Python skills + experience with tool calling, RAG, vector stores and evaluation
Bonus: familiarity with browser automation, self-hosted models or decentralized compute
Fast executor who loves shipping in ambiguity
Passion for agents that actually do real work (not just chat)
Salary: $160,000 – $230,000 USD base + meaningful equity (in the portfolio company) + full benefits + carry from Sirex network
Description:
Sirex.vc doesn’t only write checks — we actively help our portfolio companies recruit the best people on the planet. This AI Agent Engineer role is inside one of our fastest-moving startups building the next generation of autonomous agents. You’ll get direct support, intros, and operational help from the Sirex team while working on frontier technology that can change how the world uses AI.
High risk. Zero apologies.
Join one of our high-conviction AI-native portfolio companies and build autonomous AI agents from the ground up. You’ll design agent architectures, implement tool-calling & memory systems, connect them to browsers/shell/APIs, run long-horizon tasks, and ship features that make the product feel alive and truly useful.
Skills & Requirements:
2–5 years building LLM-powered agents (LangGraph, CrewAI, ReAct, custom frameworks)
Strong Python skills + experience with tool calling, RAG, vector stores and evaluation
Bonus: familiarity with browser automation, self-hosted models or decentralized compute
Fast executor who loves shipping in ambiguity
Passion for agents that actually do real work (not just chat)
Salary: $160,000 – $230,000 USD base + meaningful equity (in the portfolio company) + full benefits + carry from Sirex network
Description:
Sirex.vc doesn’t only write checks — we actively help our portfolio companies recruit the best people on the planet. This AI Agent Engineer role is inside one of our fastest-moving startups building the next generation of autonomous agents. You’ll get direct support, intros, and operational help from the Sirex team while working on frontier technology that can change how the world uses AI.
High risk. Zero apologies.
Payment in Crypto
Sirex
Investment Analyst
Full time
Remote
Role:
Help the team find and evaluate early-stage startups. Search for promising projects, do quick market checks, prepare short summaries, track portfolio companies, and assist with basic due diligence.
Skills & Requirements:
0–2 years of experience (recent graduates or startup background welcome)
Strong interest in AI, crypto, and new technologies
Good at research, writing clear notes, and using spreadsheets
Organized, fast learner, and comfortable with uncertainty
English at upper-intermediate level
Salary:
$85,000 – $115,000 USD base + small carry + full benefits
Description:
At Sirex.vc we back crazy ideas in AI and decentralized tech. As Investment Analyst you’ll be right in the middle of the action — scanning hundreds of startups every week, learning how real venture works, and helping decide where we put money. Perfect first step into VC for someone hungry and smart. High risk. Zero apologies.
Help the team find and evaluate early-stage startups. Search for promising projects, do quick market checks, prepare short summaries, track portfolio companies, and assist with basic due diligence.
Skills & Requirements:
0–2 years of experience (recent graduates or startup background welcome)
Strong interest in AI, crypto, and new technologies
Good at research, writing clear notes, and using spreadsheets
Organized, fast learner, and comfortable with uncertainty
English at upper-intermediate level
Salary:
$85,000 – $115,000 USD base + small carry + full benefits
Description:
At Sirex.vc we back crazy ideas in AI and decentralized tech. As Investment Analyst you’ll be right in the middle of the action — scanning hundreds of startups every week, learning how real venture works, and helping decide where we put money. Perfect first step into VC for someone hungry and smart. High risk. Zero apologies.
Sirex
Operating Partner
Full time
Remote
Role:
Work side-by-side with portfolio founders to scale their companies at speed. Lead talent acquisition for critical roles, build operational systems and processes, shape go-to-market strategy, track key metrics, and support follow-on fundraising.
Skills & Requirements:
4–6+ years of hands-on experience in high-growth startups (previous Head of Operations, Chief of Staff, or founding team member strongly preferred)
Deep understanding of AI, decentralized infrastructure or developer platforms
Strong talent network and proven ability to recruit top technical talent
Exceptional execution skills and comfort operating in ambiguity
Data-oriented and systems thinker
Salary:
$175,000 – $245,000 USD base + significant carry + equity + full benefits
Description:
Sirex.vc doesn't just invest — we build alongside our founders. As Operating Partner, you will be the difference-maker for our portfolio companies, rolling up your sleeves to help them move faster and smarter than their competition. If you live for turning chaos into momentum and want to help create the defining companies of the next decade, this is your role. High risk. Zero apologies.
Work side-by-side with portfolio founders to scale their companies at speed. Lead talent acquisition for critical roles, build operational systems and processes, shape go-to-market strategy, track key metrics, and support follow-on fundraising.
Skills & Requirements:
4–6+ years of hands-on experience in high-growth startups (previous Head of Operations, Chief of Staff, or founding team member strongly preferred)
Deep understanding of AI, decentralized infrastructure or developer platforms
Strong talent network and proven ability to recruit top technical talent
Exceptional execution skills and comfort operating in ambiguity
Data-oriented and systems thinker
Salary:
$175,000 – $245,000 USD base + significant carry + equity + full benefits
Description:
Sirex.vc doesn't just invest — we build alongside our founders. As Operating Partner, you will be the difference-maker for our portfolio companies, rolling up your sleeves to help them move faster and smarter than their competition. If you live for turning chaos into momentum and want to help create the defining companies of the next decade, this is your role. High risk. Zero apologies.
Payment in Crypto
Sirex
Venture Associate – AI & Decentralized Infrastructure
Full time
Remote
Role:
Source, diligence, and close early-stage investments in AI-native technologies, decentralized protocols, developer platforms, and compute infrastructure. Work side-by-side with founders post-investment on strategy, hiring, product roadmap, and scaling operations.
Skills & Requirements:
2–4 years in venture capital, startup operations, or technical role (engineering/product background strongly preferred)
Deep understanding of AI models, blockchain infrastructure, open-source ecosystems, and compute markets
Proven ability to build founder networks and spot asymmetric opportunities early
Exceptional analytical skills, written/verbal communication, and comfort with high-uncertainty decisions
Self-starter who moves fast and doesn’t need hand-holding
Salary:
$150,000 – $220,000 USD base + meaningful carry + equity upside + full benefits
Description:
Sirex.vc backs visionary founders redefining the open digital economy with asymmetric, high-conviction bets. We move at startup speed and expect the same from our team. As Venture Associate you’ll be on the front lines hunting the next 100x opportunities in AI, crypto infra, and compute — while rolling up your sleeves to help portfolio companies win. High risk. Zero apologies. If you live for the thrill of early-stage tech and want to build the future instead of just funding it, we want to talk.
Source, diligence, and close early-stage investments in AI-native technologies, decentralized protocols, developer platforms, and compute infrastructure. Work side-by-side with founders post-investment on strategy, hiring, product roadmap, and scaling operations.
Skills & Requirements:
2–4 years in venture capital, startup operations, or technical role (engineering/product background strongly preferred)
Deep understanding of AI models, blockchain infrastructure, open-source ecosystems, and compute markets
Proven ability to build founder networks and spot asymmetric opportunities early
Exceptional analytical skills, written/verbal communication, and comfort with high-uncertainty decisions
Self-starter who moves fast and doesn’t need hand-holding
Salary:
$150,000 – $220,000 USD base + meaningful carry + equity upside + full benefits
Description:
Sirex.vc backs visionary founders redefining the open digital economy with asymmetric, high-conviction bets. We move at startup speed and expect the same from our team. As Venture Associate you’ll be on the front lines hunting the next 100x opportunities in AI, crypto infra, and compute — while rolling up your sleeves to help portfolio companies win. High risk. Zero apologies. If you live for the thrill of early-stage tech and want to build the future instead of just funding it, we want to talk.
Payment in Crypto