Customer Service Representative - English
Binance is a leading global provider of blockchain technology and cryptocurrency infrastructure solutions. Our goal is to promote the widespread adoption of cryptocurrencies and increase financial freedom.
If you're seeking a fast-paced and purpose-driven organization, Binance is the ideal place for you. We prioritize excellent customer service to ensure our users have a seamless experience on our platform.
As a part of our Customer Service team, you will be responsible for assisting users through our ticketing system and live chat. This includes addressing customer queries, complaints, and verifying user identities for our world-class cryptocurrency exchange platform.
Primary responsibilities include handling back-office tickets, providing 24/7 online support, and responding to customer enquiries via email or online tools. You will also collaborate with different business units, accurately document customer requests, and handle any escalated customer issues.
To be successful in this role, you should have a Bachelor's degree or higher, at least 1 year of experience in customer service (preferably in finance or e-commerce), and possess excellent communication skills. You must be detail-oriented, proactive, and work well under pressure.
Proficiency in English is required, and proficiency in an additional language is highly desired.
Working with us at Binance will give you the opportunity to collaborate with top talent from around the world, participate in exciting projects, and develop your career in a rapidly growing industry. We offer competitive compensation and benefits, flexible working hours, a remote-first environment, and a casual dress code.
We value diversity and believe it is crucial to our success. Binance is an equal opportunity employer and encourages candidates from all backgrounds to apply.
By applying, you acknowledge that you have read and agreed to our Candidate Privacy Notice.
Join us on this journey and be a part of the Web3 revolution!
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