Customer Service Representative (French & English)

Status
Ho Chi Minh, Vietnam
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Binance operates as a top global blockchain ecosystem overseeing the largest cryptocurrency exchange by trading volume and users worldwide. With a user base exceeding 230 million spread across 100+ countries, Binance is renowned for its top-notch security measures, transparent user fund handling, rapid trading engine, deep market liquidity, and diverse range of digital asset products. The company's services encompass trading, financial solutions, education, research, payments, institutional services, Web3 features, and more. Binance is committed to leveraging digital assets and blockchain technology to develop an all-encompassing financial system aimed at promoting financial freedom and enhancing financial inclusion globally.

Customer Support stands as a crucial pillar within the organization, ensuring users receive outstanding support characterized by top quality, swift response times, and precise information delivery.

Support operations are conducted via a ticketing system and live chat, addressing various customer issues such as queries, complaints, and verification processes for the cryptocurrency exchange platform.

The role demands proficiency in French and English as support will be provided in both languages. Additionally, the role may entail providing cross-support in other languages as well.

Responsibilities

  • Manage high volume live chat interactions and other online support tools
  • Offer accurate, comprehensive, and valid information to users
  • Adhere to communication protocols, guidelines, and company policies
  • Collaborate with other departments to handle customer interactions, thoroughly document customer inquiries
  • Handle complaints effectively, offer suitable solutions within specified timelines, and ensure follow up for issue resolution
  • Demonstrate proactive customer engagement and go the extra mile to fulfill customer needs

Requirements

  • Minimum 1 year of customer service experience, preferably in finance or e-commerce sectors
  • Bachelor's degree or higher education qualification
  • Fluent in French at a native level, with advanced proficiency in English essential for supporting users effectively
  • Previous experience in cross-functional support is advantageous
  • Strong ethical standards, proactiveness, attention to detail, sense of responsibility and team spirit essential
  • Ability to work effectively under pressure, excellent communication skills, and a commitment to surpassing expectations
  • Passion for customer service industry and willingness to work varying shifts
  • Positive outlook towards the cryptocurrency industry

Why Binance

  • Engage in shaping the future through involvement with a leading blockchain ecosystem
  • Work alongside exceptional talents in a global organization focused on user needs, featuring a flat organizational structure
  • Engage in challenging projects with independence in an innovative setting
  • Grow professionally in a results-driven environment with learning opportunities
  • Competitive remuneration package and company perks
  • Flexible work arrangements, including work-from-home options

Binance values diversity and pledges to offer equal employment opportunities, acknowledging the significance of a diverse workforce.

Applicants indicate their consent to having read and agreeing to Binance's Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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