Customer Service Representative (German)

Bogotá, Colombia
Full time
Compensation is not specified
Customer service

Binance, the global leader in blockchain technology services, is on a mission to drive the adoption of cryptocurrencies and enhance financial freedom. If you seek a dynamic work environment with abundant opportunities for learning and growth, Binance is the ideal place for you.

We are in search of skilled Customer Support representatives to establish and broaden our customer service operations. Ensuring top-notch customer support is a priority for us. We aim to develop a platform where users receive exceptional assistance with superior quality, prompt responses, and precise information through live chat and phone channels. The role entails addressing customer inquiries, complaints, and facilitating the identification approval process on our prominent cryptocurrency exchange platform.

The ideal candidates for Customer Service Representatives are individuals who are genuinely enthusiastic about assisting customers. They possess empathy, tolerance, and strong communication skills. A successful representative can empathize with clients, advocate for them when needed, collect valuable customer feedback, and adeptly handle problem-solving tasks.

The primary goal of this role is to maintain exceptional service standards and uphold high levels of customer satisfaction.


  • Manage a high volume of live chat and phone inquiries
  • Identify and assess customer needs to ensure satisfaction
  • Offer accurate, detailed, and complete information
  • Handle complaints effectively, present suitable solutions within specified timeframes, and ensure resolutions are achieved through follow-ups
  • Adhere to communication protocols, guidelines, and policies
  • Demonstrate an exceptional commitment to engaging with customers


  • Minimum 1 year of prior experience in customer service or customer-facing roles
  • Proficiency in utilizing IT tools for professional tasks and ability to address somewhat technical customer queries 
  • Strong written communication skills and active listening capabilities
  • Ability to multitask, prioritize efficiently, and manage time effectively
  • Knowledge of cryptocurrency/blockchain industry is advantageous
  • Fluency in English and German
  • Willingness to work weekends and irregular hours, including night shifts

Working at Binance:

  • Join a leading blockchain ecosystem with tremendous growth and opportunities for career advancement
  • Collaborate with a diverse team of talented professionals in a supportive environment that fosters continuous learning and personal development
  • Engage in challenging and fast-paced projects
  • Be part of an inclusive global organization with a flat structure
  • Receive competitive compensation and benefits
  • Enjoy flexible working hours, remote work options, and a casual dress code

Learn more about the organization's core values that promote a unified culture fostering collaboration, excellence, and growth.

Join us today and be a part of the Web3 revolution! Binance is an equal opportunity employer that values diversity as a fundamental aspect of its success.

By applying for this position, you acknowledge and accept our Candidate Privacy Notice.

Skills Required
Not specified
Company size
Not specified
United States
Not specified

More Full-time Jobs

Show more

Customer Support Quality Specialist

Full time
Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking a Customer Support Quality Specialist to join our team.
Conducting monitoring, analysis, and evaluation of specialists' actions by a checklist.
Developing guidelines and recommendations to enhance service quality.
Processing customer feedback. Collecting and organizing users' comments and suggestions to improve product quality.
Filling out assessment forms and providing operators with feedback on the quality of their work.
At least 1 year of experience in monitoring the quality of support staff's work (experience in fintech is an advantage).
Proficiency in written communication.
Full proficiency in Russian and English at least B2 level is required.
We are looking for a person who can work on 5/2 from 9 am/10 am to 6 pm/7 pm schedule GMT+3.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.


Toronto, Canada
Toronto, Canada
Full time
Our growing company is seeking to hire a sales manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.
A Bachelor's degree in business or a related field is required. In order to succeed in this role, you will need excellent communication skills and the ability to lead a sales team. Previous experience in a sales-related role is a plus
Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
Meeting planned sales goals.
Setting individual sales targets with the sales team.
Tracking sales goals and reporting results as necessary.
Overseeing the activities and performance of the sales team.
Coordinating with marketing on lead generation.
The ongoing training of your salespeople.
Developing your sales team through motivation, counseling, and product knowledge education.
Promoting the organization and products.
Understand our ideal customers and how they relate to our products.
Experience in planning and implementing sales strategies.
Experience in customer relationship management.
Experience managing and directing a sales team.
Excellent written and verbal communication skills.
Dedication to providing great customer service.
Ability to lead a sales team.
See details

Data Entry Clerk

Australia Plains, Australia +4
Australia Plains, Australia +4
Full time
We require a committed and attentive Remote Data Entry Specialist to proficiently manage data collection, analysis, and input for our online systems and social media platforms. This full-time remote position presents an exciting opportunity to become an integral part of our team
Precisely and efficiently inputting data into computer systems.
Thoroughly validating data for accuracy and completeness.
Ensuring the ongoing maintenance and updates of database information.
Updating and maintaining database information
Communicating with other departments to gather information
Keeping sensitive information confidential
Adhering to data privacy and security protocols
Supporting other administrative tasks as needed.
Proven experience as a data entry clerk or similar role.
Excellent typing skills and proficiency in data entry software and tools.
Strong attention to detail and accuracy.
Ability to work independently and meet deadlines.
Good communication skills, both written and verbal.
High school diploma or equivalent; additional certifications in data entry or related fields are a plus.
Comfortable working remotely with reliable internet access and a quiet workspace.
An exceptional level of attention to detail and accuracy.
Ability to work effectively both independently and as part of a team.
Excellent organisational and time management capabilities.
Dedication to maintaining the highest standards of confidentiality.
Strong verbal and written communication skills.
Capacity to perform effectively under pressure and meet established deadlines
Flexible remote work schedule.
Competitive compensation package.
Opportunities for career growth and advancement.
Supportive and collaborative work environment.
Please send an email to :
with the subject "Candidate" and your resume in order to receive the steps to continue the process. Thank you.
See details

Human Resurce Representative

West Boylston, USA
West Boylston, USA
Part time
We are looking for a detail-oriented HR representative to join our team. The responsibilities of the HR representative include guiding employees through the appropriate on and offboarding policies, following up with current employees, assisting the HR manager with administrative tasks, and writing reports.To be successful as an HR representative, you should have excellent interpersonal and teamwork skills. Ultimately, a top-notch HR representative should have strong written and verbal communication, decision-making, and problem-solving skills.HR Representative Responsibilities:Creating and maintaining accurate employee records and gathering all related documentation and key details.Ensuring employee records are secure from tampering or theft.Maintaining the HR department's policies and programs.Answering employees' questions regarding their benefits and compensation options and assisting with the administration of their benefits.Making recommendations to management regarding benefits packages to entice new hires.Participating in recruitment events, talking to potential hires, and distributing promotional material.Posting job openings, reviewing applicants, and conducting interviews with potential hires.Maintaining records of all active job openings and received applications.Providing new hires with the appropriate paperwork and details of their new role.Assisting with audits, compliance reviews, and other mandatory reports.HR Representative Requirements:Bachelor's or associate's degree in human resources or a related field.A minimum of 1 year experience in HR may be advantageous.Good working knowledge of HR laws and regulations.Experience with interview techniques.Excellent communication and interpersonal skills.Strong organization skills and attention to detail.Good typing skills.Experience with HR software, including Microsoft Office.
See details

Office Administrator

Johannesburg, South Africa +1
Johannesburg, South Africa +1
Full time
We are looking for a reliable Office Administrator. They will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently.
The tasks of the office administrator will include bookkeeping and mentoring office assistants. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy.
The office administrator ensures smooth running of our company’s offices and contributes in driving sustainable growth.
Coordinate office activities and operations to secure efficiency and compliance to company policies
Supervise administrative staff and divide responsibilities to ensure performance
Manage agendas/travel arrangements/appointments etc. for the upper management
Manage phone calls and correspondence (e-mail, letters, packages etc.)
Support budgeting and bookkeeping procedures
Create and update records and databases with personnel, financial and other data
Track stocks of office supplies and place orders when necessary
Submit timely reports and prepare presentations/proposals as assigned
Assist colleagues whenever necessary
Requirements and skills
Proven experience as an office administrator, office assistant or relevant role
Outstanding communication and interpersonal abilities
Excellent organizational and leadership skills
Familiarity with office management procedures and basic accounting principles
Excellent knowledge of MS Office and office management software (ERP etc.)
Qualifications in secretarial studies will be an advantage
See details