Customer Service Representative (Japanese Speaker)
Status
Tokyo, Japan
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Binance is a prominent participant in the global blockchain ecosystem, and we host the largest cryptocurrency exchange globally in terms of trading volume and user base. We have gained the trust of over 250 million individuals across 100+ countries due to our strong emphasis on security, transparency, speed of trading engine, liquidity, and a wide range of digital asset products. Our offerings span across various sectors such as trading, finance, education, research, payments, institutional services, Web3 features, and more. Our objective is to leverage digital assets and blockchain technology to establish a comprehensive financial ecosystem that promotes financial inclusivity and enhances global access to financial services.
At Binance, delivering exceptional customer service is of utmost importance to us as a client-facing business. We are dedicated to providing our users with top-notch support characterized by quality service, swift response times, and accurate information.
Customer support is primarily managed through a ticketing system, live chat, and phone calls, catering to customer inquiries, complaints, and identity verification processes for our advanced cryptocurrency exchange platform.
This role entails bilingual proficiency in Japanese and English to adequately support users in these languages.
Responsibilities:
- Manage back office tickets and provide 24/7 online customer support through live chats and emails.
- Address customer queries, provide advice and recommendations via email or online communication tools.
- Collaborate with other departments on customer-related tasks, maintain precise documentation of customer interactions, and offer feedback through documentation.
- Handle customer complaints, unique cases, or any unforeseen tasks.
Requirements:
- Possession of a college degree or higher.
- Fluency in both English and Japanese (preferably JLPT N2). Knowledge of other languages is advantageous for efficient cross-departmental collaboration.
- Minimum of 1 year experience in customer service, ideally within the finance or e-commerce sectors. Recent graduates with outstanding capabilities are encouraged to apply.
- Demonstrated qualities of honesty, integrity, proactiveness, meticulousness, a sense of responsibility, and teamwork.
- Ability to work well under pressure, excellent communication skills, and a commitment to exceeding expectations.
- Passion for the customer service industry and willingness to work different shifts, including night shifts.
- Positive attitude towards the cryptocurrency industry.
Reasons to Join Binance:
- Contribute to shaping the future with a leading blockchain ecosystem.
- Collaborate with a talented, global team in a user-centric organization with a flat structure.
- Take on challenging projects with autonomy in an innovative setting.
- Thrive in a performance-driven environment with opportunities for career advancement and continuous learning.
- Competitive salary and company benefits.
- Flexible work-from-home arrangements based on business requirements.
Binance is committed to promoting diversity and equal opportunities in the workplace.
Skills Required
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status
bitcastle .
Operation Manager (Crypto)
Manila, Philippines
Manila, Philippines
Full time
Remote
About the Company:
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
bitcastle .
Customer Service Executive (Forex)
Manila, Philippines
Manila, Philippines
Full time
Remote
About the Company:
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeCustomer Service Executive (Forex) to join our team.
About the Role:
We are looking for a Customer Support Executive to join the Bitcastle team. In this role, you will handle customer inquiries for our forex trading platform, process KYC applications, and support various operational tasks to ensure excellent user experience. This is a part-time, fully remote position.
Handle customer inquiries via email and chat support in a timely and professional manner
Support customer service operations, including user inquiries, withdrawal processing, KYC verification, bug reporting, and updating Q&A information
Understand and adhere to policies and procedures of global customer support, ensuring high-quality support is provided to users in accordance with company standards
Create and post customer announcements as required
Monitor and respond to messages on platforms such as Telegram and WhatsApp
Provide customer support related to forex (knowledge of crypto is a plus)
During business hours, assist with creating help center articles, checking payment statuses, and editing or revising FAQ pages
Requirements:
At least 1 year of experience in customer service, preferably in forex, trading platforms, or financial services
Proficient in Excel or Google Sheet, able to create basic to advance formulas
Familiarity with forex trading platforms or financial services operations
Preferred Qualification:
Experience supporting customers in forex or financial trading platforms
Knowledge of crypto and blockchain (advantageous but not mandatory)
Tech-savvy and able to learn new systems quickly
Japanese Speaking (good to have)
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeCustomer Service Executive (Forex) to join our team.
About the Role:
We are looking for a Customer Support Executive to join the Bitcastle team. In this role, you will handle customer inquiries for our forex trading platform, process KYC applications, and support various operational tasks to ensure excellent user experience. This is a part-time, fully remote position.
Handle customer inquiries via email and chat support in a timely and professional manner
Support customer service operations, including user inquiries, withdrawal processing, KYC verification, bug reporting, and updating Q&A information
Understand and adhere to policies and procedures of global customer support, ensuring high-quality support is provided to users in accordance with company standards
Create and post customer announcements as required
Monitor and respond to messages on platforms such as Telegram and WhatsApp
Provide customer support related to forex (knowledge of crypto is a plus)
During business hours, assist with creating help center articles, checking payment statuses, and editing or revising FAQ pages
Requirements:
At least 1 year of experience in customer service, preferably in forex, trading platforms, or financial services
Proficient in Excel or Google Sheet, able to create basic to advance formulas
Familiarity with forex trading platforms or financial services operations
Preferred Qualification:
Experience supporting customers in forex or financial trading platforms
Knowledge of crypto and blockchain (advantageous but not mandatory)
Tech-savvy and able to learn new systems quickly
Japanese Speaking (good to have)
berttha walker
UI/UX Designer
Full time
Remote
UI/UX Designer for SaaS Dashboard (Figma)
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Payment in Crypto
Tien Anh
Part-Time Support in Brazil
Part time
Remote
We're seeking someone currently based in Brazil to assist with occasional support tasks. This is a part-time role with light responsibilities—ranging from 10 minutes to 6 hours per month—offering $100/month in compensation. It's a long-term opportunity, expected to last over a year.
Sally Xiao
Online Customer Support
Full time
Remote
Apply only if you can use German, Turkish, Persian, AND have CEX customer service experience!!
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Payment in Crypto