Customer Service Representative (Japanese Speaker)
Binance is a prominent participant in the global blockchain ecosystem, and we host the largest cryptocurrency exchange globally in terms of trading volume and user base. We have gained the trust of over 250 million individuals across 100+ countries due to our strong emphasis on security, transparency, speed of trading engine, liquidity, and a wide range of digital asset products. Our offerings span across various sectors such as trading, finance, education, research, payments, institutional services, Web3 features, and more. Our objective is to leverage digital assets and blockchain technology to establish a comprehensive financial ecosystem that promotes financial inclusivity and enhances global access to financial services.
At Binance, delivering exceptional customer service is of utmost importance to us as a client-facing business. We are dedicated to providing our users with top-notch support characterized by quality service, swift response times, and accurate information.
Customer support is primarily managed through a ticketing system, live chat, and phone calls, catering to customer inquiries, complaints, and identity verification processes for our advanced cryptocurrency exchange platform.
This role entails bilingual proficiency in Japanese and English to adequately support users in these languages.
Responsibilities:
- Manage back office tickets and provide 24/7 online customer support through live chats and emails.
- Address customer queries, provide advice and recommendations via email or online communication tools.
- Collaborate with other departments on customer-related tasks, maintain precise documentation of customer interactions, and offer feedback through documentation.
- Handle customer complaints, unique cases, or any unforeseen tasks.
Requirements:
- Possession of a college degree or higher.
- Fluency in both English and Japanese (preferably JLPT N2). Knowledge of other languages is advantageous for efficient cross-departmental collaboration.
- Minimum of 1 year experience in customer service, ideally within the finance or e-commerce sectors. Recent graduates with outstanding capabilities are encouraged to apply.
- Demonstrated qualities of honesty, integrity, proactiveness, meticulousness, a sense of responsibility, and teamwork.
- Ability to work well under pressure, excellent communication skills, and a commitment to exceeding expectations.
- Passion for the customer service industry and willingness to work different shifts, including night shifts.
- Positive attitude towards the cryptocurrency industry.
Reasons to Join Binance:
- Contribute to shaping the future with a leading blockchain ecosystem.
- Collaborate with a talented, global team in a user-centric organization with a flat structure.
- Take on challenging projects with autonomy in an innovative setting.
- Thrive in a performance-driven environment with opportunities for career advancement and continuous learning.
- Competitive salary and company benefits.
- Flexible work-from-home arrangements based on business requirements.
Binance is committed to promoting diversity and equal opportunities in the workplace.
