Customer Service Representative - P2P (EU)

Status
Sofia, Bulgaria +3
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Binance, a prominent global blockchain ecosystem renowned for the world's largest cryptocurrency exchange, is seeking a dedicated professional to join their team. Trusted by millions worldwide, Binance offers a wide array of digital-asset products and services, from trading and finance to education and institutional solutions. The ideal candidate will play a pivotal role in the P2P market, ensuring top-notch customer service and marketplace security.

Responsibilities

  • Serve as the primary point of contact for P2P market participants, handling customer disputes with professionalism
  • Investigate trading activities to safeguard the marketplace from fraudulent behavior
  • Establish and implement processes to align with business objectives and enhance customer service
  • Utilize customer feedback and data analytics to identify areas for product enhancement
  • Advocate for customer needs throughout the organization
  • Provide constructive feedback, coaching, and development opportunities to team members
  • Conduct continuous customer surveys to gauge the overall customer experience
  • Share insights from complaints with relevant stakeholders for process improvement

Requirements

  • Minimum of 1 year of customer-facing experience or as a customer service representative
  • Proficiency in IT tools to address technical customer queries effectively
  • Excellent written communication skills and active listening abilities
  • Strong multitasking and time management skills
  • Knowledge of blockchain, cryptocurrency, and P2P payments is a plus
  • Willingness to work weekends, irregular hours, and night shifts
  • Previous experience as a Binance P2P user preferred
  • Fluency in English is required, additional languages advantageous for global coordination

Why Binance

  • Contribute to shaping the future within a leading blockchain ecosystem
  • Collaborate with a diverse and talented global team in a flat organizational structure
  • Engage in innovative, fast-paced projects with autonomy
  • Benefit from a results-driven workplace with opportunities for personal and professional growth
  • Competitive salary and comprehensive company benefits
  • Enjoy a work-from-home arrangement based on business team requirements

Binance is dedicated to fostering a diverse workforce, recognizing its importance in achieving success.

By submitting a job application, you acknowledge reading and agreeing to our Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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