Customer Success Manager
Welcome to Foundry, a forward-thinking cryptocurrency entity pushing boundaries in decentralized infrastructure. Foundry is actively shaping the decentralized financial landscape by equipping institutions with the necessary tools for mining and staking digital assets. We are seeking individuals who are drawn to innovation, fueled by the potential of blockchain technology, and eager to be part of global transformative changes.
If you are excited by the idea of contributing to a more equitable and interconnected world through blockchain technology, we invite you to join us at Foundry. As a pivotal member of our team, your role will be instrumental in empowering a decentralized future.
The Site Operations Customer Success Manager position offers an exhilarating opportunity for driven individuals to become part of Foundry's team, which is under the umbrella of Digital Currency Group, a prominent figure in the blockchain industry. Reporting directly to the Director of Business Development, the Site Operations Customer Success Manager will provide top-tier service and support to our site operation customers.
This role provides a unique chance to be part of a small, professional entrepreneurial team bolstered by the support of a leading player in the rapidly expanding crypto space. The position is based at Foundry HQ in Rochester, NY.
Primary Responsibilities:
- Serve as the primary point of contact for customer issues, troubleshooting problems, and offering prompt solutions
- Address and resolve urgent inquiries and concerns from site operators efficiently to ensure streamlined communications and robust operations
- Cultivate and foster strong relationships with customers by delivering exceptional customer support, operational knowledge, and a thorough understanding of their businesses
- Manage client records, relationships, and communications adeptly in Foundry’s CRM system
- Establish and uphold day-to-day client communications and internal interactions with relevant teams regarding client issues
- Collaborate with internal management and staff at all levels, as well as external clients, manufacturers, and vendors when necessary
Minimum Qualifications; Knowledge, Skills, and Abilities:
- Bachelor’s Degree in a technical field or equivalent experience
- Experience or knowledge of Bitcoin mining or site operations related to Bitcoin mining
- Hands-on experience in Bitcoin mining with a large-scale operation (over 100 machines)
- Previous customer service or sales experience in a fast-paced setting
- Strong technology skills, including Office 365, Excel, PowerPoint, and CRM experience (HubSpot preferred but not required), with a quick ability to grasp new software
- Proficient in managing multiple accounts and highly organized, strategic, and detail-oriented
- Excellent communication and writing skills with a solution-focused approach
- Capable of working independently on projects throughout all stages, meeting deadlines, and being accountable to clients
Salary:
The salary for this role ranges from $75,000 to $115,000.
Benefits Include:
- Fast-paced startup environment with experienced industry leaders
- Opportunities for personal and professional growth
- Competitive base salary, potential bonuses, and incentive compensation
- Unlimited PTO and flexible time off
- Professional development budget
- Comprehensive health insurance coverage
- Life insurance and disability coverage
Environment:
Foundry places high value on its people-oriented environment, prioritizing a people-first culture in all its business operations. The company encourages individual input and participation through various engagement activities and events.
Foundry is committed to fostering an inclusive work environment that emphasizes engagement, teamwork, diversity, and inclusion.
About Foundry:
At Foundry, we are dedicated to empowering a decentralized infrastructure and are passionate about the transformative potential of digital assets in shaping the future of finance. As a subsidiary of Digital Currency Group, Foundry leverages extensive institutional expertise and resources to serve and support North American bitcoin miners and global manufacturers in building, maintaining, and securing decentralized networks.