Customer Success Manager
Status
Rochester, USA
Full time
Office
Compensation is not specified
Role
Customer Success Manager
Description
Welcome to Foundry, a forward-thinking cryptocurrency entity pushing boundaries in decentralized infrastructure. Foundry is actively shaping the decentralized financial landscape by equipping institutions with the necessary tools for mining and staking digital assets. We are seeking individuals who are drawn to innovation, fueled by the potential of blockchain technology, and eager to be part of global transformative changes.
If you are excited by the idea of contributing to a more equitable and interconnected world through blockchain technology, we invite you to join us at Foundry. As a pivotal member of our team, your role will be instrumental in empowering a decentralized future.
The Site Operations Customer Success Manager position offers an exhilarating opportunity for driven individuals to become part of Foundry's team, which is under the umbrella of Digital Currency Group, a prominent figure in the blockchain industry. Reporting directly to the Director of Business Development, the Site Operations Customer Success Manager will provide top-tier service and support to our site operation customers.
This role provides a unique chance to be part of a small, professional entrepreneurial team bolstered by the support of a leading player in the rapidly expanding crypto space. The position is based at Foundry HQ in Rochester, NY.
Primary Responsibilities:
- Serve as the primary point of contact for customer issues, troubleshooting problems, and offering prompt solutions
- Address and resolve urgent inquiries and concerns from site operators efficiently to ensure streamlined communications and robust operations
- Cultivate and foster strong relationships with customers by delivering exceptional customer support, operational knowledge, and a thorough understanding of their businesses
- Manage client records, relationships, and communications adeptly in Foundry’s CRM system
- Establish and uphold day-to-day client communications and internal interactions with relevant teams regarding client issues
- Collaborate with internal management and staff at all levels, as well as external clients, manufacturers, and vendors when necessary
Minimum Qualifications; Knowledge, Skills, and Abilities:
- Bachelor’s Degree in a technical field or equivalent experience
- Experience or knowledge of Bitcoin mining or site operations related to Bitcoin mining
- Hands-on experience in Bitcoin mining with a large-scale operation (over 100 machines)
- Previous customer service or sales experience in a fast-paced setting
- Strong technology skills, including Office 365, Excel, PowerPoint, and CRM experience (HubSpot preferred but not required), with a quick ability to grasp new software
- Proficient in managing multiple accounts and highly organized, strategic, and detail-oriented
- Excellent communication and writing skills with a solution-focused approach
- Capable of working independently on projects throughout all stages, meeting deadlines, and being accountable to clients
Salary:
The salary for this role ranges from $75,000 to $115,000.
Benefits Include:
- Fast-paced startup environment with experienced industry leaders
- Opportunities for personal and professional growth
- Competitive base salary, potential bonuses, and incentive compensation
- Unlimited PTO and flexible time off
- Professional development budget
- Comprehensive health insurance coverage
- Life insurance and disability coverage
Environment:
Foundry places high value on its people-oriented environment, prioritizing a people-first culture in all its business operations. The company encourages individual input and participation through various engagement activities and events.
Foundry is committed to fostering an inclusive work environment that emphasizes engagement, teamwork, diversity, and inclusion.
About Foundry:
At Foundry, we are dedicated to empowering a decentralized infrastructure and are passionate about the transformative potential of digital assets in shaping the future of finance. As a subsidiary of Digital Currency Group, Foundry leverages extensive institutional expertise and resources to serve and support North American bitcoin miners and global manufacturers in building, maintaining, and securing decentralized networks.
Skills Required
Foundry
Website
foundrydigital.comCompany size
Not specified
Location
United States
Description
Not specified
Status
bitcastle .
Customer Service Executive
City Of Manila, Philippines
City Of Manila, Philippines
Part time
Remote
About the Company
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Part- Time Customer Service Executive to join our team.
About the Role
The role involves managing customer inquiries, handling KYC processes, responding to emails, and monitoring messages across platforms like Telegram and WhatsApp. The ideal candidate will have strong Japanese language skills and a customer service background. This role will be fully remote.
- Handle customer inquiries via email and chat support.
- Support customer service operations, including but not limited to user research, handling enquiries, process withdrawal applications, KYC, bug reporting, Q&A updates.
- Understand policies and procedures of global customer support, adhere to policies set, ensuring high quality support is provided to users in accordance with global standard.
- Create and post customer announcements.
- Monitor and respond to messages on Telegram and WhatsApp.
- Provide support related to Forex and Crypto (knowledge is a plus).
- During business hours, in addition to responding to customer inquiries, you will be asked to perform tasks such as operating systems to create support-related systems or help center articles as needed, checking payment status, and editing or revising FAQ page
- Maintain a high level of professionalism in customer interactions.
- Adapt to potential future responsibilities, including chatbot and phone support.
- Work together and support other departments to report and solve any customer queries.
Requirements:
- Minimum 2 years of experience in customer service.
- Japanese language proficiency (mandatory).
- Ability to work 3 weekdays + 2 weekends (at least 1 weekend day required).
- Strong communication and interpersonal skills.
- Available to start immediately.
- Strong written and verbal communication skills.
- Must have a PC available for work (smartphones and iPads are not acceptable).
- Must have an internet environment with no data usage restrictions.
Preferred Qualification:
- Knowledge of Forex and Crypto.
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Part- Time Customer Service Executive to join our team.
About the Role
The role involves managing customer inquiries, handling KYC processes, responding to emails, and monitoring messages across platforms like Telegram and WhatsApp. The ideal candidate will have strong Japanese language skills and a customer service background. This role will be fully remote.
- Handle customer inquiries via email and chat support.
- Support customer service operations, including but not limited to user research, handling enquiries, process withdrawal applications, KYC, bug reporting, Q&A updates.
- Understand policies and procedures of global customer support, adhere to policies set, ensuring high quality support is provided to users in accordance with global standard.
- Create and post customer announcements.
- Monitor and respond to messages on Telegram and WhatsApp.
- Provide support related to Forex and Crypto (knowledge is a plus).
- During business hours, in addition to responding to customer inquiries, you will be asked to perform tasks such as operating systems to create support-related systems or help center articles as needed, checking payment status, and editing or revising FAQ page
- Maintain a high level of professionalism in customer interactions.
- Adapt to potential future responsibilities, including chatbot and phone support.
- Work together and support other departments to report and solve any customer queries.
Requirements:
- Minimum 2 years of experience in customer service.
- Japanese language proficiency (mandatory).
- Ability to work 3 weekdays + 2 weekends (at least 1 weekend day required).
- Strong communication and interpersonal skills.
- Available to start immediately.
- Strong written and verbal communication skills.
- Must have a PC available for work (smartphones and iPads are not acceptable).
- Must have an internet environment with no data usage restrictions.
Preferred Qualification:
- Knowledge of Forex and Crypto.
Ale Ortiz
Crypto Customer Support Specialist
Mexico City, Mexico
Mexico City, Mexico
Full time
Remote
Job Overview
Sequence is seeking a dedicated Crypto Customer Support Specialist to join our remote team, working European or Asian hours.
As we empower traders worldwide with our trading algorithms.
We need an experienced professional who can deliver exceptional customer service while navigating the dynamic world of cryptocurrency and blockchain technology.
About Sequence
Sequence is a cutting-edge cryptocurrency trading system designed for simplicity and efficiency.
We offer algorithmic trading, low fees, and customizable strategies to traders of all levels.
Responsibilities
Customer Interaction and Support
- Respond promptly to customer inquiries via email (Zendesk).
- Guide users through account setup, verification, and platform navigation.
- Troubleshoot issues related to transactions, deposits, withdrawals, and account security.
- Resolve customer complaints or disputes in line with company policies.
Technical Knowledge and Application
- Simplify complex cryptocurrency trading, exchange issues and blockchain concepts for users of all experience levels.
- Stay informed on crypto market trends, platform updates, and industry developments.
- Assist with transaction verification and compliance-related tasks.
- Identify recurring issues in customer inquiries to inform platform improvements.
Compliance and Security
- Flag and escalate suspicious activities to the compliance team.
- Ensure customer interactions comply with regulatory and company standards.
- Maintain detailed records of customer interactions and follow up on open cases.
- Contribute to creating FAQs, knowledge base articles, and support resources.
Requirements
Experience and Education
- Minimum 3 years of customer support experience in cryptocurrency, fintech, or financial services.
- Strong knowledge of blockchain technology, crypto trading, and digital assets.
- Bachelor’s degree preferred but not required with relevant experience.
Technical Skills
- Deep understanding of cryptocurrency markets and blockchain mechanics.
- Experience with customer service platforms, ticketing systems, or CRM tools.
- Basic troubleshooting skills for crypto transaction issues.
- Proficiency with computers and ability to adapt to new systems quickly.
Personal Qualities
- Fluent in written and verbal English; additional languages are a plus.
- Strong problem-solving skills and attention to detail.
- Ability to explain technical concepts clearly and concisely.
- Empathy, patience, and professionalism when handling customer concerns.
- Adaptability to thrive in a fast-paced, evolving environment.
- Passion for cryptocurrency and trading.
Compensation and Benefits
- Competitive base salary starting at $18,000 USD annually, with higher compensation based on experience and performance - paid in BTC / USDT
- Performance-based bonuses.
- Fully remote work with flexible scheduling for European or Asian hours.
- Collaborative, innovative, and supportive team culture.
Location
- Fully remote position, with a preference for candidates available to work North America / EMEA time zones.
How to Apply
Submit your resume, a cover letter detailing your passion for cryptocurrency and customer support, and any relevant certifications to support@tradewithsequence.com with the subject line "Crypto Customer Support Specialist Application." Applications are reviewed on a rolling basis, and qualified candidates will be contacted for interviews.
Sequence is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace.
Sequence is seeking a dedicated Crypto Customer Support Specialist to join our remote team, working European or Asian hours.
As we empower traders worldwide with our trading algorithms.
We need an experienced professional who can deliver exceptional customer service while navigating the dynamic world of cryptocurrency and blockchain technology.
About Sequence
Sequence is a cutting-edge cryptocurrency trading system designed for simplicity and efficiency.
We offer algorithmic trading, low fees, and customizable strategies to traders of all levels.
Responsibilities
Customer Interaction and Support
- Respond promptly to customer inquiries via email (Zendesk).
- Guide users through account setup, verification, and platform navigation.
- Troubleshoot issues related to transactions, deposits, withdrawals, and account security.
- Resolve customer complaints or disputes in line with company policies.
Technical Knowledge and Application
- Simplify complex cryptocurrency trading, exchange issues and blockchain concepts for users of all experience levels.
- Stay informed on crypto market trends, platform updates, and industry developments.
- Assist with transaction verification and compliance-related tasks.
- Identify recurring issues in customer inquiries to inform platform improvements.
Compliance and Security
- Flag and escalate suspicious activities to the compliance team.
- Ensure customer interactions comply with regulatory and company standards.
- Maintain detailed records of customer interactions and follow up on open cases.
- Contribute to creating FAQs, knowledge base articles, and support resources.
Requirements
Experience and Education
- Minimum 3 years of customer support experience in cryptocurrency, fintech, or financial services.
- Strong knowledge of blockchain technology, crypto trading, and digital assets.
- Bachelor’s degree preferred but not required with relevant experience.
Technical Skills
- Deep understanding of cryptocurrency markets and blockchain mechanics.
- Experience with customer service platforms, ticketing systems, or CRM tools.
- Basic troubleshooting skills for crypto transaction issues.
- Proficiency with computers and ability to adapt to new systems quickly.
Personal Qualities
- Fluent in written and verbal English; additional languages are a plus.
- Strong problem-solving skills and attention to detail.
- Ability to explain technical concepts clearly and concisely.
- Empathy, patience, and professionalism when handling customer concerns.
- Adaptability to thrive in a fast-paced, evolving environment.
- Passion for cryptocurrency and trading.
Compensation and Benefits
- Competitive base salary starting at $18,000 USD annually, with higher compensation based on experience and performance - paid in BTC / USDT
- Performance-based bonuses.
- Fully remote work with flexible scheduling for European or Asian hours.
- Collaborative, innovative, and supportive team culture.
Location
- Fully remote position, with a preference for candidates available to work North America / EMEA time zones.
How to Apply
Submit your resume, a cover letter detailing your passion for cryptocurrency and customer support, and any relevant certifications to support@tradewithsequence.com with the subject line "Crypto Customer Support Specialist Application." Applications are reviewed on a rolling basis, and qualified candidates will be contacted for interviews.
Sequence is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace.
Payment in Crypto
Tien Anh
Part-Time Support in Brazil
Part time
Remote
We're seeking someone currently based in Brazil to assist with occasional support tasks. This is a part-time role with light responsibilities—ranging from 10 minutes to 6 hours per month—offering $100/month in compensation. It's a long-term opportunity, expected to last over a year.
Sally Xiao
Online Customer Support
Full time
Remote
Apply only if you can use German, Turkish, Persian, AND have CEX customer service experience!!
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Payment in Crypto
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto