Customer Success Manager (EMEA)

About Notabene

Working across three continents in eight countries, Notabene is a remote-first and globally distributed team of 40 employees on a mission to integrate cryptocurrency into everyday transactions. As a regulation technology (reg-tech) company, we develop tools utilized by crypto organizations and financial institutions to minimize transaction risks and ensure secure crypto transfers. Notabene is a key facilitator of the crypto ecosystem and has processed transactions worth over half a trillion dollars to date.

In October 2024, a $14.5M Series B funding round led by DRW was announced, signifying our successful trajectory as the leading global platform for compliant crypto transactions. Backed by investors such as Y Combinator, Jump Capital, and more, we are growing rapidly and seeking individuals to contribute to shaping the future of the crypto industry.

The Impact You Will Have

As a Customer Success Manager (EMEA), your role is essential in enabling brands and creators to collaborate effectively across the EMEA region. Your efforts will empower clients to expand, tackle creative challenges, and flourish in the evolving creator economy.

What You Will Do:

• Lead post-sales customer journey, overseeing onboarding, driving adoption, and securing renewals and upsells for SMB and Enterprise accounts.
• Establish and maintain lasting relationships with key stakeholders, actively monitoring and reporting customer health metrics.
• Offer expertise and assistance to clients in implementing their Travel Rule Compliance programs.
• Act as the customer advocate, sharing actionable insights with internal teams on competitor trends, customer needs, and feedback to enhance product, sales, and marketing strategies.
• Collaborate with internal teams to enhance the overall customer experience by providing feedback and advocating for customer requirements.

Within a Year, You Will Be Successful if:

• Contributed to increasing the net retention of our EMEA customers.
• Demonstrated sound knowledge of our product and the industry as a whole.
• Gained the trust and reliance of customers to aid them in achieving their objectives.
• Improved the efficiency and scalability of the Customer Success team by offering insights to automate, simplify, and enhance daily workflows.
• Successfully managed commercial discussions, mitigated risks, and renewed and expanded your business portfolio.

Must Haves

• Proven track record in customer success within the EMEA region handling diverse SMB and Enterprise accounts.
• Experience managing a book of business through the entire customer lifecycle from onboarding to retention and upselling.
• Demonstrated ability to create or contribute to scalable customer success processes.
• Strong emotional intelligence, exceptional problem-solving skills, proactive entrepreneurial mindset, and effective stakeholder relationship management across all levels.
• Ability to listen, comprehend, and address customer needs with empathy.

Nice-To-Haves

• Background in fintech, reg-tech, compliance, or an interest in cryptocurrency.
• Previous experience thriving in low-resource environments, adept at handling ambiguity, and contributing to building systems from the ground up.

Benefits

• Flexible Remote Work: Work from any location.
• $1000 WFH Stipend: Use this stipend within your first year.
• MacBook Pro: Procure the model you need in consultation with your manager.
• Unlimited PTO: Able to take holidays as needed.
• Country-Specific Benefits: Statutory offerings managed through our employer-of-record.

Apply Today!

If this position speaks to you, please apply. Notabene welcomes diverse candidates, even those without blockchain experience. Whether you are reentering the workforce or advancing your career, we are excited to consider you.

Notabene upholds equality and diversity and does not discriminate based on various characteristics such as race, gender, age, or sexual orientation.