Customer Support Analyst, Europe [Contract]
CoinList is an organization driving the advancement of blockchain technology by identifying and supporting emerging blockchain projects. Our platform serves as a hub for these projects to build their communities and for early adopters to invest in and trade top-quality digital assets. With our expertise, CoinList has become the worldwide leader in new token issuance, facilitating over $1.1 Billion in funding for notable projects such as Solana, Filecoin, Celo, and Dapper Labs.
We provide comprehensive support throughout the entire crypto investment journey, including token sales, distribution, trading, lending, and specialized services like staking and decentralized finance opportunities. Our users can trade and store various popular crypto assets using CoinList.co, CoinList Pro (our full-service exchange), and our mobile apps. Additionally, they gain exclusive access to promising new tokens before they list on other exchanges. We are not just building a traditional finance platform; instead, we aim to establish the go-to platform for crypto enthusiasts who are passionate about driving the industry forward.
The CoinList Client Services team is the main point of contact for users of our products. Building and maintaining trust is essential to our business. As a Customer Support Analyst, your responsibilities will include addressing user inquiries, troubleshooting and resolving complex issues, and providing clear and concise communication.
We are particularly interested in candidates who have experience in customer support or operational roles within crypto-currency or fintech companies.
This role is fully remote and requires fluency in English. You must be willing to work occasional evenings and weekends.
Who you are:
- You have a strong enthusiasm for cryptocurrency. CoinList is dedicated to supporting and advising the best crypto companies. We are extremely excited about the potential of distributed ledger technology, and you should share in this excitement.
- You possess an entrepreneurial spirit. This role offers autonomy, where you can proactively propose and test ideas based on identified challenges and opportunities.
- You excel in communication. You will be the main point of contact between CoinList and our users, responsible for diagnosing issues and guiding users through our products.
- You are well-versed in social media communication. Using platforms such as Twitter, Facebook, and Telegram, you have experience assisting and educating users about digital products.
What you will do:
- Educate and support our users, helping them understand how to navigate our products and answering their inquiries.
- Manage urgency and timelines to ensure we meet service level agreements (SLAs) and continuously enhance the overall user experience.
- Identify and diagnose bugs, and provide meaningful product feedback to our engineering teams in order to improve our platform.
- Undertake ad-hoc projects to help scale our customer support capacity, such as keeping our FAQ section up-to-date.
As one of our early employees at CoinList, you will play a crucial role within our core team and have a significant impact on the direction of our company. We will offer competitive compensation, invest in your personal development, and strive to make your work experience the best ever. CoinList is proud to be an Equal Opportunity Employer, fostering diversity and creating an inclusive environment for all employees.
#LI-Remote
Operation Manager (Crypto)
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
Customer Service Executive (Forex)
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeCustomer Service Executive (Forex) to join our team.
About the Role:
We are looking for a Customer Support Executive to join the Bitcastle team. In this role, you will handle customer inquiries for our forex trading platform, process KYC applications, and support various operational tasks to ensure excellent user experience. This is a part-time, fully remote position.
Handle customer inquiries via email and chat support in a timely and professional manner
Support customer service operations, including user inquiries, withdrawal processing, KYC verification, bug reporting, and updating Q&A information
Understand and adhere to policies and procedures of global customer support, ensuring high-quality support is provided to users in accordance with company standards
Create and post customer announcements as required
Monitor and respond to messages on platforms such as Telegram and WhatsApp
Provide customer support related to forex (knowledge of crypto is a plus)
During business hours, assist with creating help center articles, checking payment statuses, and editing or revising FAQ pages
Requirements:
At least 1 year of experience in customer service, preferably in forex, trading platforms, or financial services
Proficient in Excel or Google Sheet, able to create basic to advance formulas
Familiarity with forex trading platforms or financial services operations
Preferred Qualification:
Experience supporting customers in forex or financial trading platforms
Knowledge of crypto and blockchain (advantageous but not mandatory)
Tech-savvy and able to learn new systems quickly
Japanese Speaking (good to have)
UI/UX Designer
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
Part-Time Support in Brazil
Online Customer Support
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.