French Customer Service Agent
We are SwissBorg, a financial technology (fintech) company headquartered in Switzerland, with offices in Lausanne, Lisbon, Tallinn, and London.
Our primary product, the SwissBorg app, provides over 730,000 verified users with the best prices and liquidity for 16 fiat currencies and over 45 cryptocurrencies. In addition, it enables users to earn passive income through our Smart Yield account. Our community is rapidly growing, with over $600 million equivalent in crypto assets held on the app, a weekly trading volume exceeding $250 million, and more than 33,000 Premium users.
However, this is just the beginning of our mission to democratize wealth management by building products that empower individuals worldwide to manage their cryptocurrency assets with ease. Whether you are situated in Austria or Taiwan and whether your portfolio is valued at $1 or $1 million, SwissBorg offers the best tools for financial education and wealth management in the digital currency space.
And this is where you come in…
Your Responsibilities:
- Familiarize yourself with our product and the cryptocurrency industry if you are not already knowledgeable
- Use our app extensively to better understand and relate to our users
- Provide exceptional customer service in English and either French or German (knowledge of additional languages is a bonus)
- Assist users through email or chat interactions
- Work in a 24/7 rotating shift pattern, with flexibility to work from home during night shifts and other occasions
- Efficiently manage daily tasks, occasional projects, or tasks assigned to projects
- Be a strong team player as our community extends beyond just our users
- Communicate essential feedback to relevant teams
- Report bugs using the appropriate channels
- Respond to user inquiries promptly and effectively in English and French
Desired Skills and Qualifications:
- Proficient in English and French (fluency in other languages is advantageous)
- Experience working in a customer-centric and customer-facing environment
- Strong listening and reading skills to fully comprehend user needs
- Ability to find optimal solutions to address user concerns and questions
- Adaptability to work in a dynamic and evolving environment
- Display tolerance, empathy, and problem-solving abilities to achieve win-win outcomes
- Excellent time management and organizational skills
- Capacity for innovative thinking and problem-solving
- Interest in financial technology (FinTech) and strong tech aptitude
- Proactive in improving processes and systems
- Capable of making informed decisions in unexpected situations
- Ability to work independently on multiple tasks with minimal supervision
- Knowledge of the Blockchain ecosystem is advantageous
Why Apply:
- Freedom to shape the company of your dreams
- Collaborate and learn with experts in finance, engineering, artificial intelligence, psychology, and business
- Earn BORG bonuses based on our meritocratic system
- Flexible working hours
- 25 working days of vacation, in addition to local holidays
- Receive a MacBook and cutting-edge tech stack to support your work
- Annual company and team retreats — we look forward to seeing you at the next one!
- Continuous learning and development opportunities
If our job description resonates with you but you do not meet all of the requirements, we encourage you to apply anyway! You may possess skills that we may not have been aware were needed.
At SwissBorg, we embrace diversity, recognizing that the best outcomes are achieved through inclusion of diverse perspectives and backgrounds. We are committed to fostering an inclusive culture based on openness and curiosity, as diverse teams are fundamental to building superior products and generating innovative ideas. We extend our invitation for applications to everyone!
To ensure a safe and welcoming environment, please inform us of any accommodations necessary to facilitate your full participation in the recruitment process.
Keep up with the latest developments on our blog and stay updated on company news through our Careers Page, LinkedIn, and Twitter.
Part-Time Support in Brazil
Online Customer Support
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Member Service Representative
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Social Media Manager (Russian-Speaking, Remote) – Luxury Dating Platform
Your role will include:
Managing and growing our Instagram presence
Messaging Russian & non-Russian's (based in UAE) to invite them to the platform
Helping with content ideas, captions, reels, and engagement
Maintaining an elegant, high-end tone in all communication
🎯 Ideal for someone with:
Fluent Russian & English
Background in SMM or influencer outreach
Interest in lifestyle, luxury, and dating content
Organized, fun, and self-motivated
💰 Competitive pay + performance bonuses
📍 Remote / Flexible hours💰 Potentially live in Dubai
Apply now to help us build an exclusive dating platform. Let’s make dating glamorous again. 💎
Online Customer Support (German, Turkish, Persian, Chinese)
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, Persian, or Chinese will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.