Growth Manager, OKX Europe
Germany
Full time
Remote
Compensation is not specified
Role
Growth Hacker
Description
Who We Are
At our organization, we envision a future shaped by technology. Established in 2017, we are at the forefront of transforming global systems with our state-of-the-art digital asset exchange, Web3 portal, and blockchain ecosystems. Our mission is to revolutionize the financial landscape by providing a wide array of innovative products, solutions, and trading tools. Trusted by over 50 million users across 180 countries globally, we empower individuals to delve into the world of Web3. With a diverse range of offerings and a strong commitment to innovation, we aim to foster a world of financial accessibility driven by blockchain and decentralized finance.
We foster innovation in our approach to thinking, working, and product development. Moreover, we actively engage in various public welfare activities to fulfill our social responsibilities. Embracing diversity and inclusion is a fundamental aspect of our company ethos, with a global team of more than 3,000 employees working towards creating long-term value for the industry. Join us in Building the Future!
Responsibilities
Define and execute the company’s marketing and growth strategy to align with overall business objectives.
Develop and oversee a comprehensive, multi-channel marketing plan encompassing digital marketing, PR, content creation, SEO/SEM, social media, and offline campaigns.
Monitor and assess key metrics to evaluate the efficacy of marketing initiatives, adjusting strategies as needed to achieve set goals.
Lead user communication activities to ensure consistent and impactful messaging across all channels, tailor communication strategies for specific user segments.
Manage the complete user lifecycle process, including acquisition, engagement, retention, and reactivation strategies to drive user base growth.
Ensure regulatory compliance in marketing strategies, positioning marketing efforts to leverage regulatory opportunities effectively while remaining compliant.
Qualifications
Prior experience in Marketing/Growth within the Crypto industry.
Excellent English communication skills.
Ability to inspire and motivate internal teams, external stakeholders, partners, and investors.
Strong interpersonal skills and an entrepreneurial mindset.
Passion for crypto and digital assets.
Proficient in project management or similar organizational skills.
Fluency in an additional European language.
Preferred Skills
Previous experience at a crypto exchange.
Proficiency in engaging with local regulators, public agencies, and government representatives.
Exposure to global markets and a cross-cultural perspective.
Perks & Benefits
Competitive total compensation package.
Learning and development programs, and education subsidies for employee growth.
Team building initiatives and engaging company events.
More details will be shared as you progress through the process!
Skills Required
OKX
Website
www.okx.comCompany size
Not specified
Location
United States
Description
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology.
Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters.
We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.
Bitpanda
Senior Sales Manager
Berlin, Germany +1
Berlin, Germany +1
Full time
Office
Who we are
We are dedicated to simplifying wealth creation, founded in 2014 in Vienna, Austria. Our mission is to empower individuals to build financial freedom with confidence. Our intuitive platform enables users to invest in cryptocurrencies, stocks, precious metals, and commodities, catering to both novices and experienced investors worldwide.
Located in Austria and operating across Europe, our diverse global team fosters innovation and collaboration to ensure a secure and cutting-edge investment platform for over 4 million customers.
Responsibilities
We are seeking a proactive and experienced sales specialist to lead commercial operations in the DACH region. The ideal candidate will drive growth and market presence with expertise in financial services, sales leadership, and growing industries.
Key Duties
Identify growth opportunities, market trends, and competitive positioning to expand market share and revenue streams.
Develop relationships with potential clients, addressing their needs with tailored solutions.
Implement strategic plans to grow the customer base and achieve sales targets.
Establish partnerships with key stakeholders and industry influencers.
Collaborate with local and international partners to form synergies and enhance market reach.
Qualifications
Demonstrated success in sales roles within financial services or similar B2B environments.
Proven track record of driving commercial growth and achieving revenue targets.
Strong negotiation, communication, and interpersonal skills.
Ability to thrive in a dynamic industry and navigate complexities.
Proficient in English and German languages.
Benefits
Hybrid work model with remote work options.
Total compensation package including involvement in our stock option plan.
Competitive benefits based on a flexibility-first approach.
Exclusive perks for trading on the platform.
Company-wide and team events, both physical and virtual.
Bitpanda branded merchandise.
This opportunity offers the chance to learn and progress with Bitpanda, contributing to our goal of becoming Europe’s leading investment platform.
(Bitpanda promotes a diverse and inclusive work environment built on trust and mutual respect, prioritizing a team that reflects various backgrounds, perspectives, and skill sets.)
We are dedicated to simplifying wealth creation, founded in 2014 in Vienna, Austria. Our mission is to empower individuals to build financial freedom with confidence. Our intuitive platform enables users to invest in cryptocurrencies, stocks, precious metals, and commodities, catering to both novices and experienced investors worldwide.
Located in Austria and operating across Europe, our diverse global team fosters innovation and collaboration to ensure a secure and cutting-edge investment platform for over 4 million customers.
Responsibilities
We are seeking a proactive and experienced sales specialist to lead commercial operations in the DACH region. The ideal candidate will drive growth and market presence with expertise in financial services, sales leadership, and growing industries.
Key Duties
Identify growth opportunities, market trends, and competitive positioning to expand market share and revenue streams.
Develop relationships with potential clients, addressing their needs with tailored solutions.
Implement strategic plans to grow the customer base and achieve sales targets.
Establish partnerships with key stakeholders and industry influencers.
Collaborate with local and international partners to form synergies and enhance market reach.
Qualifications
Demonstrated success in sales roles within financial services or similar B2B environments.
Proven track record of driving commercial growth and achieving revenue targets.
Strong negotiation, communication, and interpersonal skills.
Ability to thrive in a dynamic industry and navigate complexities.
Proficient in English and German languages.
Benefits
Hybrid work model with remote work options.
Total compensation package including involvement in our stock option plan.
Competitive benefits based on a flexibility-first approach.
Exclusive perks for trading on the platform.
Company-wide and team events, both physical and virtual.
Bitpanda branded merchandise.
This opportunity offers the chance to learn and progress with Bitpanda, contributing to our goal of becoming Europe’s leading investment platform.
(Bitpanda promotes a diverse and inclusive work environment built on trust and mutual respect, prioritizing a team that reflects various backgrounds, perspectives, and skill sets.)
21.co
Cryptocurrency ETF Intern, New York
New York, USA
New York, USA
Full time
Office
21.co is a global leader in facilitating access to cryptocurrencies through user-friendly products.
21.co serves as the parent company of 21Shares, known for being one of the largest providers of cryptocurrency-backed exchange traded products (ETPs) worldwide. They utilize the Onyx technology platform to issue and manage these ETPs for both their own organization and external entities.
Established in 2018 by Hany Rashwan and Ophelia Snyder, with offices in Zurich, London, and New York, 21.co has gained prominence in the industry. Notably, Cathie Wood, CEO & CIO of ARK Invest, sits on its board.
Role Overview
An internship position is available within 21Shares to assist the Sales/Distribution team, primarily targeting the US markets. As an intern, you will play a vital role in enhancing assets under management (AUM) and broadening our client base in the institutional sector. Duties involve aiding in sales planning, implementing outbound acquisition strategies, managing CRM data, conducting research and competitive analysis, and preparing client materials for institutional partners. Additionally, you will be involved in client support and participate in research training sessions related to ETFs and digital assets.
This entry-level position offers the opportunity for personal and professional growth within the company, supporting 21Shares' expansion efforts in the US market, and facilitating its position as a leading digital asset solution provider.
Primary Responsibilities:
Support the Sales team, focusing on US institutional markets
Contribute to the growth of AUM and expansion of the institutional client base
Assist in US growth initiatives through outbound strategies and sales planning
Maintain updated customer data in the CRM system for improved client experience
Conduct desk research and competitive analysis
Collaborate with various teams to prepare sales collateral and client materials
Monitor client inquiries and participate in training sessions on ETF markets and digital assets
Offer support to other country teams and foster teamwork across the organization
Ideal Candidate Profile:
Recent graduate or current undergraduate pursuing a degree in Finance or Business Administration
Customer-oriented with a keen interest in the digital assets industry
Motivated to contribute to the growth of the business
Strong interpersonal and communication skills, with a focus on client satisfaction
Organized, creative thinker with a proactive approach
Familiarity and passion for crypto and traditional finance
Capable of working independently and collaboratively in a team environment
Additional Requirements:
Working in the New York office 2-3 days a week
Proficient in MS Office applications
Strong team player mentality
Preferred background in blockchain coursework or engagement
21.co serves as the parent company of 21Shares, known for being one of the largest providers of cryptocurrency-backed exchange traded products (ETPs) worldwide. They utilize the Onyx technology platform to issue and manage these ETPs for both their own organization and external entities.
Established in 2018 by Hany Rashwan and Ophelia Snyder, with offices in Zurich, London, and New York, 21.co has gained prominence in the industry. Notably, Cathie Wood, CEO & CIO of ARK Invest, sits on its board.
Role Overview
An internship position is available within 21Shares to assist the Sales/Distribution team, primarily targeting the US markets. As an intern, you will play a vital role in enhancing assets under management (AUM) and broadening our client base in the institutional sector. Duties involve aiding in sales planning, implementing outbound acquisition strategies, managing CRM data, conducting research and competitive analysis, and preparing client materials for institutional partners. Additionally, you will be involved in client support and participate in research training sessions related to ETFs and digital assets.
This entry-level position offers the opportunity for personal and professional growth within the company, supporting 21Shares' expansion efforts in the US market, and facilitating its position as a leading digital asset solution provider.
Primary Responsibilities:
Support the Sales team, focusing on US institutional markets
Contribute to the growth of AUM and expansion of the institutional client base
Assist in US growth initiatives through outbound strategies and sales planning
Maintain updated customer data in the CRM system for improved client experience
Conduct desk research and competitive analysis
Collaborate with various teams to prepare sales collateral and client materials
Monitor client inquiries and participate in training sessions on ETF markets and digital assets
Offer support to other country teams and foster teamwork across the organization
Ideal Candidate Profile:
Recent graduate or current undergraduate pursuing a degree in Finance or Business Administration
Customer-oriented with a keen interest in the digital assets industry
Motivated to contribute to the growth of the business
Strong interpersonal and communication skills, with a focus on client satisfaction
Organized, creative thinker with a proactive approach
Familiarity and passion for crypto and traditional finance
Capable of working independently and collaboratively in a team environment
Additional Requirements:
Working in the New York office 2-3 days a week
Proficient in MS Office applications
Strong team player mentality
Preferred background in blockchain coursework or engagement
Time Farm
🌿 Become a Time Farmer! 🌾
Part time
Remote
Join our enthusiastic volunteers driving the mission of Time Farm! 🌱
As a Time Farmer, you’ll be helping to grow our incredible community by welcoming newcomers, assisting with translations & leading local communities. 🧑🌾
You’ll enjoy exclusive insights, chats with the team, giveaways & career-building opportunities!
Time Farmers are the backbone of our community, playing a key role in realizing the future of productivity with crypto! 🌍
APPLY NOW: https://forms.gle/otgVLFeWTqJgozsG8
As a Time Farmer, you’ll be helping to grow our incredible community by welcoming newcomers, assisting with translations & leading local communities. 🧑🌾
You’ll enjoy exclusive insights, chats with the team, giveaways & career-building opportunities!
Time Farmers are the backbone of our community, playing a key role in realizing the future of productivity with crypto! 🌍
APPLY NOW: https://forms.gle/otgVLFeWTqJgozsG8
Payment in Crypto
Taxbit
Enterprise Customer Success Manager
Seattle, USA
Seattle, USA
Full time
Office
**Company **
Established in 2018 by professionals in the fields of CPAs, tax law, and software development, TaxBit is paving the way for compliant adoption of digital assets on a global scale. The company’s innovative Software-as-a-Service (SaaS) platform simplifies and automates digital asset tax reporting and accounting processes.
Trusted by top cryptocurrency, technology, and traditional corporations, as well as notable accounting firms and government bodies, including the IRS, TaxBit addresses compliance challenges amidst continuously changing regulatory environments. With support from prominent Silicon Valley venture capitalists, TaxBit has operations in various locations across the United States.
Opportunity for Impact
In this startup setting, attracting new customers is crucial for TaxBit’s growth, while effectively managing and expanding the existing customer base is equally important. As a Customer Success professional within the organization, you will play a central role in managing a portfolio of enterprise clients. Your responsibilities will include ensuring customer satisfaction, retention, adoption, and overall client relationship health.
Collaborating closely with enterprise clients, you will focus on maximizing the value they derive from TaxBit’s solutions. This involves providing support for current offerings, exploring new utilization scenarios for growth, and educating clients on industry best practices.
Internally, you will work alongside subject matter experts, Sales teams, and Implementation teams to ensure a seamless customer experience. Your role will also involve advocating for client needs by managing product feature requests and establishing communication channels with the Product and Engineering departments within TaxBit.
This dynamic role at a rapidly growing startup will offer ample opportunities for professional development and impact.
Roles and Responsibilities
Cultivate and enhance strong relationships with a portfolio of TaxBit’s key clients
Drive positive customer outcomes such as high satisfaction levels, renewals, and additional product uptake
Foster customer advocacy and serve as a reference point for potential clients
Operate with urgency, achieve measurable results, and establish enduring partnerships with key clients
Implement robust governance mechanisms for each client account, including steering committees and regular review meetings
Advocate for client success by facilitating effective feedback loops between clients and TaxBit’s Product and Engineering teams
Aid clients in resolving issues such as bugs, enhancements, and feature requests
Collaborate cross-functionally to ensure a smooth, end-to-end customer journey, working closely with Sales, Implementation, and subject matter experts to ensure seamless service delivery
Deliver training and educational sessions to clients on new products and features
Prepare reports and presentations for executive stakeholders
Contribute towards fostering a positive team culture and conducive work environment
Professional Qualifications
Bachelor’s degree; MBA is preferred
At least 5 years of experience in account management, customer success, consulting, or professional services
Background in financial services, cryptocurrency, tax, and accounting is advantageous
Personal Characteristics
Strong problem-solving and critical-thinking abilities
Effective verbal and written communication skills
Proficient in managing complex tasks and multiple client accounts
Demonstrated ability to adapt to new technologies and learn quickly
Capacity for effective prioritization and escalation of customer issues
Embrace a growth mindset and thrive in ambiguous environments
Keen interest in working within a high-growth startup atmosphere
Compensation
The base salary range for this position falls between $101,000 and $161,000. Certain roles may also qualify for additional compensation, equity, and benefits, with the final compensation package being contingent on various factors such as location, experience, and qualifications.
Benefits & Perks
Competitive cash compensation linked to experience
Equity entitlements (RSUs)
Competitive benefits package offered
Modern 401(k) plan inclusively designed with features like access to crypto, financial wellness benefits, and low fees
Hybrid work model including 3 days in the office and 2 days of remote work/flexibility
Monday team lunches, along with snacks and beverages
Flexible Discretionary Time Off policy allowing for rest, refreshment, and recharging
Paid parental leave provision
Fertility Benefit coverage
Work autonomy and flexibility
Recent Achievements, Product Announcements, and Industry Engagements
Forbes recognition for being among America's Best Startup Employers
Deloitte's Top 10 Fast 500 Award recipient
Listing in Forbes FinTech 50
Ongoing product innovations and solutions catering to digital asset taxes and compliance issues
Collaborative efforts with recognized industry partners like EY, KPMG LLP, and Deloitte
Disclaimers
Candidates are required to provide accurate information when applying for this position, as false information may result in refusal of employment or termination if hired.
Employment with the company is at-will unless specified otherwise in a formal agreement signed by the CEO, allowing either party to terminate the employment with or without notice.
Established in 2018 by professionals in the fields of CPAs, tax law, and software development, TaxBit is paving the way for compliant adoption of digital assets on a global scale. The company’s innovative Software-as-a-Service (SaaS) platform simplifies and automates digital asset tax reporting and accounting processes.
Trusted by top cryptocurrency, technology, and traditional corporations, as well as notable accounting firms and government bodies, including the IRS, TaxBit addresses compliance challenges amidst continuously changing regulatory environments. With support from prominent Silicon Valley venture capitalists, TaxBit has operations in various locations across the United States.
Opportunity for Impact
In this startup setting, attracting new customers is crucial for TaxBit’s growth, while effectively managing and expanding the existing customer base is equally important. As a Customer Success professional within the organization, you will play a central role in managing a portfolio of enterprise clients. Your responsibilities will include ensuring customer satisfaction, retention, adoption, and overall client relationship health.
Collaborating closely with enterprise clients, you will focus on maximizing the value they derive from TaxBit’s solutions. This involves providing support for current offerings, exploring new utilization scenarios for growth, and educating clients on industry best practices.
Internally, you will work alongside subject matter experts, Sales teams, and Implementation teams to ensure a seamless customer experience. Your role will also involve advocating for client needs by managing product feature requests and establishing communication channels with the Product and Engineering departments within TaxBit.
This dynamic role at a rapidly growing startup will offer ample opportunities for professional development and impact.
Roles and Responsibilities
Cultivate and enhance strong relationships with a portfolio of TaxBit’s key clients
Drive positive customer outcomes such as high satisfaction levels, renewals, and additional product uptake
Foster customer advocacy and serve as a reference point for potential clients
Operate with urgency, achieve measurable results, and establish enduring partnerships with key clients
Implement robust governance mechanisms for each client account, including steering committees and regular review meetings
Advocate for client success by facilitating effective feedback loops between clients and TaxBit’s Product and Engineering teams
Aid clients in resolving issues such as bugs, enhancements, and feature requests
Collaborate cross-functionally to ensure a smooth, end-to-end customer journey, working closely with Sales, Implementation, and subject matter experts to ensure seamless service delivery
Deliver training and educational sessions to clients on new products and features
Prepare reports and presentations for executive stakeholders
Contribute towards fostering a positive team culture and conducive work environment
Professional Qualifications
Bachelor’s degree; MBA is preferred
At least 5 years of experience in account management, customer success, consulting, or professional services
Background in financial services, cryptocurrency, tax, and accounting is advantageous
Personal Characteristics
Strong problem-solving and critical-thinking abilities
Effective verbal and written communication skills
Proficient in managing complex tasks and multiple client accounts
Demonstrated ability to adapt to new technologies and learn quickly
Capacity for effective prioritization and escalation of customer issues
Embrace a growth mindset and thrive in ambiguous environments
Keen interest in working within a high-growth startup atmosphere
Compensation
The base salary range for this position falls between $101,000 and $161,000. Certain roles may also qualify for additional compensation, equity, and benefits, with the final compensation package being contingent on various factors such as location, experience, and qualifications.
Benefits & Perks
Competitive cash compensation linked to experience
Equity entitlements (RSUs)
Competitive benefits package offered
Modern 401(k) plan inclusively designed with features like access to crypto, financial wellness benefits, and low fees
Hybrid work model including 3 days in the office and 2 days of remote work/flexibility
Monday team lunches, along with snacks and beverages
Flexible Discretionary Time Off policy allowing for rest, refreshment, and recharging
Paid parental leave provision
Fertility Benefit coverage
Work autonomy and flexibility
Recent Achievements, Product Announcements, and Industry Engagements
Forbes recognition for being among America's Best Startup Employers
Deloitte's Top 10 Fast 500 Award recipient
Listing in Forbes FinTech 50
Ongoing product innovations and solutions catering to digital asset taxes and compliance issues
Collaborative efforts with recognized industry partners like EY, KPMG LLP, and Deloitte
Disclaimers
Candidates are required to provide accurate information when applying for this position, as false information may result in refusal of employment or termination if hired.
Employment with the company is at-will unless specified otherwise in a formal agreement signed by the CEO, allowing either party to terminate the employment with or without notice.
OKX
Senior Agent, Customer Service (Turkish Speaker)
İstanbul, Türkiye
İstanbul, Türkiye
Full time
Office
Responsibilities:
Addressing inquiries and issues from customers worldwide across various channels such as email, chat, voice, and social media.
Collaborating with internal and external stakeholders like product managers and the marketing team to manage complaints and feedback regarding websites, products, platforms, and services.
Maintaining a strong understanding of company products to effectively engage with customers.
Establishing and nurturing relationships with company partners and external stakeholders.
Escalating unresolved queries or issues to supervisors or Level 2 as guided by operations management.
Qualifications:
Hold a Bachelor's Degree.
At least 1 year of experience in roles such as social media agent or customer service.
Proficient in spoken and written English; proficiency in multiple languages is a bonus.
Capable of working independently in a fast-paced setting.
Flexibility to adhere to schedules supporting 24x7 operations.
Strong interpersonal skills and ability to handle challenging situations with composure.
Solution-oriented, with a dedicated focus on finding the best resolution for customers efficiently.
Excellent time management skills, adept at managing multiple tasks while prioritizing customer issue resolution.
Addressing inquiries and issues from customers worldwide across various channels such as email, chat, voice, and social media.
Collaborating with internal and external stakeholders like product managers and the marketing team to manage complaints and feedback regarding websites, products, platforms, and services.
Maintaining a strong understanding of company products to effectively engage with customers.
Establishing and nurturing relationships with company partners and external stakeholders.
Escalating unresolved queries or issues to supervisors or Level 2 as guided by operations management.
Qualifications:
Hold a Bachelor's Degree.
At least 1 year of experience in roles such as social media agent or customer service.
Proficient in spoken and written English; proficiency in multiple languages is a bonus.
Capable of working independently in a fast-paced setting.
Flexibility to adhere to schedules supporting 24x7 operations.
Strong interpersonal skills and ability to handle challenging situations with composure.
Solution-oriented, with a dedicated focus on finding the best resolution for customers efficiently.
Excellent time management skills, adept at managing multiple tasks while prioritizing customer issue resolution.