Institutional Fiat Client Operations
Binance is a prominent global blockchain ecosystem renowned for being the driving force behind the largest cryptocurrency exchange worldwide in terms of trading volume and users. We are relied upon by over 300 million individuals across 100+ countries for our exceptional security measures, transparency in user funds, high-speed trading engine, deep liquidity, and a diverse range of digital asset products. Our offerings span across trading, finance, education, research, payments, institutional services, Web3 features, and more. By harnessing the potential of digital assets and blockchain technology, we aim to create a universal financial ecosystem that promotes financial freedom and enhances financial inclusivity globally.
Responsibilities
Act as the primary liaison for designated institutional and corporate fiat clients. Oversee daily operational services for high-value institutional users concerning fiat deposits and withdrawals. Assist clients through onboarding activation, payment operations, and continual account management. Identify and address client operational requirements, striving to enhance user experience and increase the adoption of fiat products. Manage operational issues and client inquiries effectively while maintaining professional client interactions. Coordinate operational escalations and client requests across internal teams and banking partners related to payments, settlements, onboarding, and RFI. Collaborate closely with VIP, Business Development, Product, Clearing, Compliance, and Banking Partnership teams to provide operational support and drive strategic initiatives for clients. Ensure end-to-end management of issues with a proactive and communicative approach throughout the resolution process and client servicing operations. Assist in implementing strategic fiat solutions and banking channels, supporting their adoption and operational implementation. Identify opportunities for operational and process enhancements by addressing recurring client pain points.
Requirements
Possess at least 3 years of experience in institutional operations, customer success, fintech operations, banking operations, or account servicing. Demonstrate a strong understanding of fiat payment operations, institutional client support, or banking workflows. Experience in handling high-value clients or institutional relationships within dynamic environments. Excellent communication and stakeholder management skills. Ability to manage operational escalations and coordinate activities among different teams effectively. Display a strong sense of ownership in issue management with the capability to handle situations independently, ensuring high client experience standards are maintained. Preferably, experience in the crypto, fintech, payments, or institutional banking sectors. Knowledge of institutional trading, over-the-counter (OTC) trading, or fiat on/off ramp operations is a bonus.
"Why Binance"
- Contribute to shaping the future within the leading blockchain ecosystem.
- Engage with top-tier talents in a global, user-centric organization with a flat organizational structure.
- Dive into unique, fast-paced projects with a high level of autonomy in an innovative setting.
- Flourish in a performance-oriented environment with avenues for professional growth and continuous learning.
- Competitive salary and comprehensive company benefits.
- Enjoy a work-from-home option, subject to the nature of the business team's work requirements.
Binance is dedicated to being an equal opportunity employer, recognizing that a diverse workforce is crucial for our success.
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We may use artificial intelligence (AI) tools as an aid during the hiring process for tasks such as application review, resume analysis, or response assessment. While these tools support our recruitment team, human judgment remains the decisive factor in final hiring determinations. For more details on data processing, feel free to reach out to us.
