Manager, Workforce Management
About Figure
At Figure, we are transforming the financial services sector through our innovative technology platform. Leveraging our extensive network of partners and loan origination activities, we are on a mission to introduce new products that drive efficiency and transparency within the industry. By integrating cutting-edge technology, Figure is paving the way for more transparent and effective capital markets, fueled by the increasing pool of assets on our platform. Our dedicated team embodies a spirit of innovation, collaboration, and passion for building from the ground up, welcoming individuals with an entrepreneurial mindset who thrive on innovation.
About the Role
We are looking for a dynamic individual to lead our Workforce Management Group within the Customer Support Center as a Workforce Management (WFM) Manager. This role involves overseeing the WFM team to ensure the effective operation of workforce management processes, including scheduling, forecasting accuracy, and promoting seamless communication among team members. The WFM Manager is crucial in aligning workforce strategies with business objectives to enhance operational efficiency and service delivery.
You will be responsible for guiding a team of experienced WFM Analysts in optimizing workforce allocation, setting call center metrics, and achieving operational goals. By fostering collaboration between the WFM team and other departments, you will drive operational excellence and ensure workforce strategies support broader organizational objectives. Additionally, your role will involve spearheading the development and execution of a comprehensive workforce strategy aligned with enterprise goals, facilitating data-driven decision-making across the organization, and delivering actionable insights to support strategic resource management decisions.
What You’ll Do
- Lead the WFM team in forecasting, scheduling, support, and real-time adherence activities, taking ownership of call center metrics and goals.
- Collaborate with cross-functional teams to optimize workforce allocation and effectiveness across all operational areas.
- Drive the development and execution of a comprehensive workforce strategy aligned with business objectives.
- Partner with business leaders to identify future capability needs, skill gaps, and recommend workforce enhancements.
- Leverage advanced analytics to provide strategic workforce recommendations and enhance service delivery.
- Promote a culture of fast-paced, data-driven decision-making throughout the organization.
- Deliver accurate and timely insights to executive leaders to support strategic decisions related to resource management and workforce optimization.
What We Look For
- 5+ years of workforce management experience with a focus on scheduling, forecasting, and real-time adherence in a contact center environment.
- 2+ years of leadership experience managing high-performing WFM teams.
- Proficiency in data analysis and using advanced analytics to drive business decisions.
- Expertise in workforce management software and telephony systems.
- Strong strategic and analytical thinking skills.
- Excellent interpersonal and communication skills.
- Ability to maintain a hybrid work policy.
Benefits and Perks
- Competitive salary with growth opportunities.
- Quarterly performance-based bonus.
- Equity stock options package.
- Comprehensive health, vision, dental insurance, and wellness program.
- Life and disability insurance coverage.
- Various benefits including HSA, FSA, 401k, and commuter benefits.
- Paid family leave.
- Flexible work location options.
- Home office and technology stipend.
- Continuing education reimbursement.
- Team swag deliveries.
Important Note to Candidates For residents in specific locations, the salary range is between $73,040 - $91,300 with up to a 25% Bonus and Equity. Compensation may vary based on experience and location.
Note: Figure will not provide work visas for this position. All hired individuals must verify identity and eligibility to work in the U.S.
VIP Customer Relationship Officer (Remote)
Oversee the operation and VIP customer management
Responsible for transactions, new additions and asset accumulation data of major customers
Provide one-to-one services for high-level customers, and match services according to customer needs
Monitor the transaction data of VIP major customers, actively provide strategies and promote implementation
What you'll need
At least 1-2 years in VIP customer management
Preferable in exchange, Web3 industry major customer (VIP) operation experience
Proficient in Korean and English or Chinese can be used as business communication
Good in communication and responsive
Why Bitget?
Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
We are a global company with staff members from over 50 different countries and regions
We are growing and looking for world-class ambitious talents to help us continue this journey
We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
We offer competitive salaries and benefits
Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
Operation Manager (Crypto)
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
Customer Service Executive (Forex)
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeCustomer Service Executive (Forex) to join our team.
About the Role:
We are looking for a Customer Support Executive to join the Bitcastle team. In this role, you will handle customer inquiries for our forex trading platform, process KYC applications, and support various operational tasks to ensure excellent user experience. This is a part-time, fully remote position.
Handle customer inquiries via email and chat support in a timely and professional manner
Support customer service operations, including user inquiries, withdrawal processing, KYC verification, bug reporting, and updating Q&A information
Understand and adhere to policies and procedures of global customer support, ensuring high-quality support is provided to users in accordance with company standards
Create and post customer announcements as required
Monitor and respond to messages on platforms such as Telegram and WhatsApp
Provide customer support related to forex (knowledge of crypto is a plus)
During business hours, assist with creating help center articles, checking payment statuses, and editing or revising FAQ pages
Requirements:
At least 1 year of experience in customer service, preferably in forex, trading platforms, or financial services
Proficient in Excel or Google Sheet, able to create basic to advance formulas
Familiarity with forex trading platforms or financial services operations
Preferred Qualification:
Experience supporting customers in forex or financial trading platforms
Knowledge of crypto and blockchain (advantageous but not mandatory)
Tech-savvy and able to learn new systems quickly
Japanese Speaking (good to have)
UI/UX Designer
Job Summary:
We're building ClearTrack, a lightweight SaaS tool for tracking tasks and performance in remote teams. We're looking for a UI/UX designer to design 6–8 clean, modern dashboard screens (desktop + mobile).
Scope of Work:
1. Design dashboard UI (Task List, Time Tracker, Reports, Settings)
2. Create responsive mockups in Figma
3. Deliver clickable prototype + style guide
4. Collaborate with our developer for smooth handoff
Budget:
Fixed: $800–$1200 (negotiable based on experience)
Requirements:
1. SaaS/dashboard UI design experience
2. Proficiency in Figma
3. Strong communication & fast turnaround
To Apply:
If you're interested, please:
1. Send a short proposal letter explaining why you're a good fit
2. Share your portfolio (SaaS/dashboard preferred)
3. Include your email address
4. Mention your availability and estimated delivery time
Bonus if you have:
Experience designing admin panels or productivity tools
