Operations Analyst (3 Month Contract)

Status
Canada
Full time
Remote
Compensation is not specified
Role
Operations Manager
Description

Who We Are

Join us at Shakepay, where we are dedicated to leading the Bitcoin age in Canada. Our focus is providing fair financial services to all Canadians through innovative approaches and a dedicated team culture.

About Us

Shakepay has been developing the Shakepay app since 2015, making Bitcoin transactions secure, fast, and accessible. With the introduction of the Shakepay Card in 2022, users can earn Bitcoin rewards while shopping. Over one million Canadians utilize Shakepay to grow their Bitcoin savings and take charge of their financial future.

Position Overview

We are seeking an Operations Analyst for a three-month contract, who thrives on delivering impeccable work and ensuring customer satisfaction. This role centers on enhancing the customer experience, demanding attention to detail, accuracy, and efficiency in routine tasks.

Key Responsibilities

  • Address and resolve customer issues concerning Shakepay
  • Possess comprehensive knowledge of Shakepay's products and procedures to provide prompt and precise assistance
  • Collaborate with various teams to resolve customer queries and guarantee their satisfaction
  • Communicate customer experience feedback to relevant departments for continuous improvement
  • Support KYC (Know Your Customer) account verification processes
  • Review customer-submitted documents to facilitate account access restoration
  • Interact with customers compassionately and diligently
  • Address customer inquiries via chat and email
  • Attend training sessions and team meetings regularly
  • Engage with internal teams through Slack and Google Meet
  • Manage e-Transfers and oversee pending transactions
  • Execute necessary actions to ensure smooth crypto transactions
  • Identify and escalate unusual account activities to the appropriate teams
  • Support in resolving technical issues such as 2FA, Mailgun, Twilio

Desired Qualifications

  • Minimum of one year in Customer Support or Operations roles
  • Ability to excel in a fast-paced, collaborative environment
  • Exceptional attention to detail
  • Strong verbal and written communication skills

Preferred Skills

  • Fluency in both French and English
  • Basic understanding of Bitcoin and blockchain technologies
  • Passion for frequent use of the Shakepay platform

Why Choose Us?

  • Contribute to transforming financial services in Canada with our innovative team
  • Play a significant role in the growth of cryptocurrency accessibility for all Canadians
  • Explore career growth opportunities with our dedicated learning and development initiatives
  • Embrace a culture where the best ideas are prioritized, irrespective of their source

Perks and Benefits

  • Receive stock options as part of compensation package
  • Yearly salary evaluations to support career progression
  • Access to health and dental coverage, including wellness benefits
  • Flexible remote work in Canada, with office options in Montreal and Toronto
  • Annual budget for professional development
  • 20 days of annual vacation, with a bonus for utilization
  • Parental leave with a top-up to 100% of salary for 18 weeks
  • Regular team or company-wide offsite events for team bonding

We value potential as much as experience. If you are enthusiastic about learning, growing, and contributing to our mission, we encourage you to apply, regardless of your background. Our commitment is to foster diversity and inclusivity in our hiring practices.

Mastery of English is essential due to the platform's availability to English-speaking Canadian customers.

Skills Required
Avatar
shakepay
Company size
Not specified
Location
Canada
Description
Join our fiery team 🔥 on a mission to usher in the Bitcoin Golden Age.
Status

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