Operations Specialist, Night Shift
BitGo is a prominent digital asset solutions provider, specializing in custody, wallets, staking, trading, financing, and settlement from regulated cold storage. Established in 2013, BitGo stands out as the first digital asset company exclusively serving institutional clients and is committed to enhancing a borderless digital financial services economy. With numerous Trust companies globally, BitGo serves as the trusted security and operational foundation for over 1,500 institutional clients across 50 countries, including leading brands, cryptocurrency exchanges, and platforms. BitGo also secures a significant portion of on-chain Bitcoin transactions by value and is the largest independent digital asset custodian.
The Operations Specialist (Night Shift) position at BitGo Europe in Frankfurt entails working on-site from 7:00 PM to 3:00 AM, overseeing high-volume, complex, and confidential operational tasks in alignment with company policies.
Responsibilities:
- Provide operational backing for banking transactions, including regular and unscheduled withdrawals, during night shifts.
- Support withdrawal verification, vault operations, and post-transaction monitoring until on-chain settlement confirmation.
- Manage physical vault operations for nighttime business activities, ensuring secure transaction handling.
- Handle account opening, closure, and maintenance accurately and promptly during night operations.
- Contribute to data management through aiding with reconciliations, daily, monthly, and quarterly AuC (Assets under Custody) reporting for audits.
- Collaborate with Trust Operations team to troubleshoot account issues, ensuring timely responses and problem resolution with various departments.
- Maintain essential hardware and software for night-shift operations, ensuring functionality of backup systems and supporting updates for optimal operation.
Requirements:
- Mandatory availability for night shifts from 7:00 PM to 3:00 AM.
- 1-2 years of operational experience preferred, or a Bachelor's/Advanced Degree with a keen interest in financial services or cryptocurrency.
- Strong verbal and written communication skills for effective stakeholder engagement.
- Precision and attention to detail in executing daily tasks.
- Proficiency with work tools like email, spreadsheets, and databases for task management.
- Sense of urgency in providing prompt internal and external client service.
- Analytical, positive attitude with adept problem-solving abilities.
- Emphasis on continuous improvement in workflows and attention to detail.
- Capacity to prioritize tasks, multitask, and meet deadlines in a dynamic environment.
- Team-oriented mindset, ready to collaborate and learn from peers with developing judgment and decision-making skills.
Why Join BitGo? Disrupting industries requires vision, innovation, passion, technical expertise, drive, collaboration, and execution. Join the BitGo team of dedicated individuals embodying values of ownership, craftsmanship, and open communication. We seek innovative colleagues embracing risks to form the team reshaping the financial markets worldwide.
Benefits of Joining BitGo:
- Competitive base salary, bonus, and stock options.
- Paid parental leave, vacation time.
- Complimentary custom lunches, dinners, and snacks.
- Tailored computer equipment and workplace furniture.
- Encouraging colleagues and inspiring work environment (benefits may vary based on location).