Players/Creators Support Specialist
- About Decentraland:
Decentraland is an immersive virtual world driven by community interaction, offering a platform for exploration and creativity. Utilizing the Unity engine, Decentraland features a dynamic environment brimming with user-generated content, ranging from games to artwork. It extends beyond gaming to host diverse events like music concerts, conferences, and dance parties, embodying a limitless digital realm made possible through blockchain technology.
Key Responsibilities
Address queries and concerns from Decentraland's player and creator community through various communication channels such as chat, email, and social media.
Moderate content across social media platforms.
Collaborate with development teams to resolve issues effectively and efficiently.
Propose enhancements to the support team's knowledge base and operational processes.
Provide feedback to support team management based on player and creator sentiments.
Deliver exceptional service aligned with established Key Performance Indicators (KPIs) and support protocols.
Actively engage with players to boost user retention levels.
Gain a comprehensive understanding of Decentraland's platform, tools, and resources.
Requirements
Must have a minimum of 2 years of support experience.
Proficient in the Web 3/Blockchain sector.
Strong English communication skills, verbal and written.
Proficiency in computer troubleshooting and technical knowledge.
Outstanding interpersonal skills.
Open to working rotating shifts, encompassing Monday to Sunday on a 24/7 basis.
What we offer
25 days of Paid Time Off (PTO).
Reimbursement for internet expenses.
Quarterly bonuses.
Allocation for laptop/PC acquisition.
About Decentraland Foundation
The Decentraland Foundation acts as a custodian of the Decentraland platform, committed to its sustainable growth and security. It spearheads core development initiatives, facilitates platform maintenance, and promotes ecosystem vitality. Responsibilities include brand management, event organization, community safeguarding, smart contract security oversight, codebase contributions, and endorsement of significant updates in collaboration with the Decentralized Autonomous Organization (DAO). Operating as a neutral entity within the ecosystem, the Foundation fosters innovation and empowers creators, developers, and community members within Decentraland.
