Process Excellence Manager, Customer Service
Asia
Full time
Hybrid
Compensation is not specified
Role
Customer service
Description
Binance seeks to hire a Process Improvement Expert to join their Customer Service Process Team and play a crucial role in optimizing customer support operations. The ideal candidate should exhibit strong analytical capabilities, problem-solving skills, and a drive for continuous enhancement in processes.
Responsibilities:
- Evaluate existing customer support processes to pinpoint areas for enhancement.
- Formulate and execute innovative strategies to refine the efficiency of customer support activities.
- Collaborate with various teams to initiate and implement process improvement projects.
- Monitor and assess the effectiveness of implemented changes to ensure they align with objectives and enhance customer satisfaction.
- Utilize data-driven insights to inform decisions and propel continuous improvements.
- Provide guidance and coaching to customer support teams on new processes and best practices.
- Stay current with industry trends to uphold high standards in customer support.
Requirements:
- Bachelor’s degree in Business Administration, Project/Operations Management, or a related field.
- 3-5 years of proven experience in process improvement, particularly in customer support.
- Proficiency in analyzing complex data and deriving insights for decision-making.
- Strong communication and interpersonal skills essential for cross-functional collaboration in diverse teams.
- Familiarity with process improvement methodologies like Lean, Six Sigma, or similar.
- Ability to manage multiple projects concurrently in a fast-paced setting.
- Interest in cryptocurrency and blockchain technology deemed advantageous.
Benefits of Working at Binance:
- Opportunity to be part of a leading blockchain ecosystem with excellent prospects for career growth.
- Collaborate with a diverse talent pool in a learning-driven environment.
- Engage in challenging and fast-paced projects.
- Work in a global organization with a flat hierarchical structure, promoting international teamwork.
- Competitive salary and benefits package.
- Flexible working hours, remote-first approach, and relaxed dress code.
Join Binance in embracing the Web3 revolution and contribute to a culture that thrives on unity, collaboration, excellence, and development.
Binance upholds equal employment opportunities, recognizing the value of a diverse workforce in achieving success.
By applying for this job, you acknowledge reading and accepting Binance's Candidate Privacy Notice.
Skills Required
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Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified