Product Coordinator (Commercial)
What's in it for you?
As a Product Coordinator within the Product team, you will play a crucial role as a business partner for stakeholder groups. Collaborating with various business units, you will focus on understanding operational processes, documenting requirements, and supporting product launch activities. Your duties will involve creating and updating product documentation, establishing Acceptance Criteria, ensuring feature alignment with requirements, and fostering communication across teams and stakeholders.
Operating under the guidance of the Product Coordination Manager and closely with other Coordinators, this position is ideal for a Junior to Mid-level professional seeking growth opportunities within the product domain. You will have the advantage of mentorship from Senior Product Managers and business stakeholders.
Your role with us:
In this capacity, you will provide support to the Product Management team through the collection and analysis of feedback from customers, stakeholders, and the market. You will collaborate with Product Managers on project management tasks, such as defining requirements, managing timelines, and coordinating project deliverables.
Your role as a Product Coordinator (Commercial) will involve close collaboration with the Commercial team. Responsible for enticing customers with premium offers, the Commercial team manages CRM and social strategies for personalized and incentivized experiences. You will oversee requirements pertaining to third-party marketing email providers, liaise with the social team for design briefings, and work with Product Managers to develop ideas and tickets aimed at enhancing the platform.
Who are we?
Easygo is a leading service provider for various brands in the iGaming industry. Our prominent brands include Stake.com, Kick.com, and Twist Gaming. Stake.com, the world's largest crypto casino, offers a seamless online casino and sportsbook experience. Kick.com serves as a dynamic live streaming platform connecting gamers and content creators globally. Additionally, Twist Gaming excels in crafting cutting-edge games. Our commitment to prioritizing entertainment for clients and their communities has established us as a key player in online entertainment services. Based in Melbourne, Easygo has experienced significant growth, currently boasting a diverse workforce of over 300 employees across various functions.
What you will do:
- Serve as a business partner, advocating for feature requirements across business units.
- Engage in quality assurance procedures to ensure that products meet customer expectations and Acceptance Criteria.
- Aid the Product Management team by gathering requirements, writing BAU tickets, creating Idea Canvases, and managing project efforts.
- Assist in creating and updating product documentation, working closely with business functions and supporting product launch initiatives.
- Monitor product performance metrics, usage, and success criteria, disseminating reports as necessary.
- Foster clear communication across teams and stakeholders to align on product objectives, timelines, and progress.
What you will bring:
- Proficiency in task management tools like Jira, Trello, or Asana for task management and collaboration.
- Experience collaborating with stakeholders during project lifecycles to incorporate feedback and ensure project success.
- Knowledge of Agile principles and methodologies, with hands-on experience in Scrum or Kanban frameworks.
- Prior experience in product coordination, project/account management, or related roles within a product development environment or agency.
Bonus points if you also have:
- Fundamental understanding of user experience (UX) and user interface (UI) concepts.
- Proficiency in process modeling, business case creation as a business analyst.
- Familiarity with quality assurance (QA) processes, including Acceptance Criteria creation and feature testing pre-launch.
- Sports and Gambling industry knowledge is advantageous.
- Cryptocurrency familiarity is a plus.
Some of the perks of working for us:
- Access to Employee Assistance Programs for you and your family.
- Access to over 9,000 courses on our Learning and Development Platform.
- Career development opportunities within the organization with internal mobility support.
- Paid volunteer day.
- In-house baristas serving your daily beverages.
- Daily catered breakfast.
- Professional massages offered on Wednesdays.
- Vibrant office environment with recreational amenities like pool tables, table tennis, and gaming consoles.
- Complimentary drinks, snacks, and refreshments.
"We are committed to responding to all applicants through our 2024 Circle Back Initiative."
Our dedication to incorporating diverse perspectives and experiences ensures that everyone at Easygo plays a crucial role in our success. We foster an inclusive workplace where no individual faces discrimination based on race, religion, nationality, gender identity, sexual orientation, age, marital status, military service, or disability. Our culture promotes equal participation and a level playing field, emphasizing merit and achievement as the sole criteria for success.
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