Product Manager Operation
Binance is a global blockchain ecosystem renowned for being the force behind the biggest cryptocurrency exchange worldwide in terms of trading volume and user registration. Trusted by more than 300 million individuals across over 100 countries, we are recognized for our top-notch security measures, transparent user fund management, high-speed trading engine, extensive liquidity, and a diverse range of digital asset products. Binance caters to various needs including trading, finance, education, research, payments, institutional services, Web3 solutions, and more. Our mission revolves around leveraging blockchain and digital assets to establish an inclusive financial network that promotes financial freedom and enhances financial accessibility worldwide.
Responsibilities
- Collaborate with merchants and PSP partners to oversee the complete integration process, from solution design to API integration, testing, launch, and ongoing support.
- Lead technical dialogues with merchant product and engineering teams to craft efficient integration strategies using Binance payment solutions.
- Serve as the primary point of contact between merchants, product managers, and engineering units to ensure effective communication and prompt issue resolution.
- Offer on-site assistance during merchant integrations, addressing technical challenges and ensuring a high success rate in integrations.
- Educate merchants on best integration practices, API utilization, and optimum payment flows for web and mobile platforms.
- Support merchants in enhancing checkout experiences and payment user interfaces to boost end-user conversion rates and payment success percentages.
- Conduct integration testing alongside merchants and internal teams to validate payment workflows and ensure readiness for deployment.
- Analyze merchant feedback, performance metrics, and market trends to identify avenues for enhancing Binance payment products and integration resources.
- Collaborate with product teams to rectify functional gaps and propose enhancements that enrich the merchant integration journey.
- Engage with merchants on a regular basis to grasp their requirements, gather insights, and optimize their payment integrations over time.
Requirements
- Possess 5+ years of experience in payment integrations, fintech, or roles involving merchant technical support.
- Proficient in working with payment gateways, PSPs, or merchant payment solutions.
- Thorough understanding of REST APIs and integration processes.
- Ability to engage directly with merchant product or engineering teams to lead technical integrations.
- Strong communication abilities to convey technical concepts to non-technical stakeholders.
- Experience in coordinating cross-functional teams spanning product, engineering, and business domains.
- Familiarity with web or mobile technologies such as JavaScript, Node.js, HTML5, Java, Python is advantageous.
- Background in crypto or Web3 payment frameworks is highly beneficial.
