Resource Management & Operations Intern

** without Job Title:**

*Please note that our Summer internship will begin in June 2024 with a flexible end date*

At R3, we aim to revolutionize the global economy. Our main product, Corda, is a Distributed Ledger Technology (DLT) platform that facilitates complex workflows between businesses without centralized control points. Tailored for financial markets infrastructures, Corda is highly trusted by leading financial market infrastructures (FMIs), central banks, and commercial banks.

About Team: R3's Professional Services (PS) team focuses on providing specialized Corda expertise to ensure successful adoption for customers. This team collaborates closely with customers to plan, build, deploy, and offer guidance throughout their Corda journey for sustained long-term capabilities.

The Resource Management and Operations Office (RMO) within the PS team is crucial for its efficient global operation. Responsible for effective planning and forecasting, RMO utilizes data and resource profiles to influence hiring decisions, as well as provides tools, processes, and platforms to support the team effectively.

Internship Overview: During the internship, you will engage in weekly sessions with your manager to receive feedback and set goals for the upcoming week. Gain valuable insights from leaders across various departments, gaining a comprehensive understanding of how a cutting-edge tech start-up functions from Product to Sales. Showcase your work, learn from seasoned team members, and maximize the opportunities presented during your internship.

Key Responsibilities:

• Resource Management and Planning Duties (60%):

• Collaborate with the RMO team in daily activities, including various tasks

• Manage Klient PSA data by updating allocations, addressing over/underutilization, and optimizing resource allocation based on skillsets, timelines, margins, revenue, and individual goals

• Organize the weekly RMO Meeting Agenda/Updates in JIRA

• Take charge of managing the RMO Jira board to ensure timely completion of activities

• Own small project deliveries related to resourcing, training activities, and demand/capacity planning with support from Resource Manager & Partner Manager

• Operations Duties (40%):

  • Assist the PS Operations Lead in Klient PSA administration and documentation
  • Ensure timely submission of timesheets by team members
  • Track CSAT % for PS and provide quarterly reporting to Senior Management
  • Ensure adoption of established processes by the PS team for continuous improvement

Requirements:

• Ideally possess a degree in project management, business management, or related fields
• Familiarity with project management principles and proficiency in system handling skills
• Ability to adapt under changing priorities and collaborate effectively with diverse teams
• Strong organizational skills, attention to detail, and excellent communication abilities
• Proficient in Microsoft Office applications; experience in Salesforce and Atlassian tools is a plus

Additional Information:

• Please note that our Summer internship will commence in June 2024 with a flexible end date
• This position does not offer sponsorship; UK work eligibility is required for consideration

R3 is pioneering the future of digital finance by enabling multi-party solutions that instill digital trust and unlock new possibilities for regulated businesses globally. Built on our core values – Collaborative, Ownership, Bold, and Customer First – Corda, our flagship DLT platform, is the trusted choice of leading financial institutions worldwide.

R3 is an equal opportunity workplace, welcoming diversity across ethnicities, races, genders, sexual orientations, abilities, veteran status, and cultures. We strive to create an inclusive environment that celebrates individuality and values our collective differences. If you believe you could contribute to R3’s mission, even if not meeting all criteria, please share your CV. We are always eager to meet enthusiastic and collaborative individuals willing to join our team.