Revenue Operations, Intern
Status
Miami, USA
Full time
Remote
Compensation is not specified
Role
Operations Manager
Description
At a Glance:
Circle is a company specializing in financial technology operating in the rapidly evolving realm of digital currencies. Our work facilitates moving value globally, nearly instantaneously, and at lower costs compared to traditional settlement systems. We aim to revolutionize payments, commerce, and markets, fostering global economic prosperity and inclusivity. Our innovative infrastructure, highlighted by the blockchain-based USDC stablecoin, empowers businesses, institutions, and developers to leverage these advancements in money and technology.
Joining Our Team:
Circle prioritizes transparency and stability across all facets of our operations. As our organization expands into diverse jurisdictions, our focus remains on speed and efficiency. Our employees embody our core values of 'Multistakeholder,' 'Mindfulness,' 'Driven by Excellence,' and 'High Integrity.' The remote work environment encourages continual growth, collaboration, and diversity, fostering a culture where fresh ideas are welcomed, and everyone has a voice.
Responsibilities for the Role:
The ideal candidate is a detail-oriented individual with a passion for technology and a talent for visual storytelling. Your main duties will involve collaborating with the Revenue Operations team to create clear, creative process maps. This role offers hands-on experience with CRM, particularly Salesforce, making a significant impact on Circle’s Business Team performance.
Key Tasks Include:
- Gaining insight into Salesforce administration and behind-the-scenes business operations.
- Producing comprehensive process maps and documentation within Salesforce workflows.
- Shadowing experienced Salesforce admins to learn platform configurations.
- Ensuring the Revenue Operations team has up-to-date process references in our CRM.
Core Values Alignment:
- Multistakeholder: Dedication to customers, shareholders, employees, and communities.
- Mindful: Valuing respect, attentive listening, and meticulousness in detail.
- Driven by Excellence: Pursuing our mission and customer success with great fervor, striving for excellence.
- High Integrity: Upholding honesty, transparent communication, and upholding ethical standards.
Desired Qualifications:
- Curiosity in technology and operational processes.
- Strong writing skills and a creative mindset.
- Proficiency with tools like LucidChart or Figma (preferred but not mandatory).
- Familiarity with CRMs, notably Salesforce, is beneficial.
- Interest in fintech and blockchain innovations.
- Ability to empathize and anticipate team needs.
- Keen attention to detail.
- Familiarity with Slack, Apple MacOS, and GSuite.
Additional Details:
- This position may offer day-one PERM sponsorship for eligible candidates.
A commitment to diversity and transparency shapes our compensation and benefits decisions at Circle. We follow inclusive practices to establish compensation ranges and packages.
The disclosed pay range is location-specific for this posting. Compensation may vary for other locations.
Base Pay: $20
As an equal opportunity employer, Circle values diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital or veteran status, disability status. In compliance with the law, Circle participates in the (Verification Procedure as mandated in certain regions.
#LI-Remote
Skills Required
Circle
Website
www.circle.comCompany size
Not specified
Location
United States
Description
We believe in a future where digital dollars work securely around the world to create a more prosperous global economy for everyone.
Status
Figure
Workforce Management Analyst, Real Time Adherence
Reno, USA
Reno, USA
Full time
Office
About Figure
Figure aims to transform financial services through its advanced technology platform. Leveraging the loan origination capabilities and partner network, Figure is committed to scaling innovative products that enhance efficiency and transparency in the industry. By integrating cutting-edge technology, Figure is driving transparent and efficient capital markets with a growing pool of assets originated on its platform. The dedicated team at Figure embodies qualities of drive, innovation, collaboration, and a passion for creating new solutions, welcoming individuals with an entrepreneurial mindset to contribute to its culture of innovation.
Every day at Figure presents an opportunity for continuous learning along with a focus on impactful work.
Role Overview
We are in search of a meticulous and analytical Workforce Management Analyst specializing in scheduling and real-time adherence (RTA) to join our team. This role involves optimizing workforce schedules, ensuring resource allocation efficiency to meet service-level targets, and providing recommendations for process enhancements related to call routing and management for our Customer Operations team.
Key Responsibilities
Monitor real-time adherence to schedules and service level agreements using workforce management tools.
Identify deviations from planned staffing levels and service objectives, making real-time adjustments for optimal resource utilization.
Anticipate and respond to fluctuations in contact volume and staffing needs throughout the day.
Collaborate with operations and support teams to implement real-time schedule adjustments effectively.
Analyze real-time performance metrics to identify trends and areas for improvement, sharing insights with stakeholders.
Address and resolve real-time staffing issues, system failures, or operational disruptions promptly.
Generate and distribute performance reports to key stakeholders
Qualifications
Requires at least 2 years of experience performing WFM functions within a contact center environment, with expertise in scheduling and RTA
Proficiency with workforce management software such as Calabrio, Verint, NICE, and telephony systems
Strong Excel skills for data organization and analysis
Self-motivated with the ability to work independently and stay focused on tasks
Effective communicator able to build rapport with cross-functional teams
Positive attitude, excellent interpersonal skills, and ability to foster solid working relationships
Flexibility to adapt to changing workloads and new information rapidly
Familiarity with financial services regulatory environment
Benefits
Competitive salary and opportunities for growth
Company quarterly performance-based bonus
Equity stock options package
Comprehensive health, vision, dental insurance, wellness program, life and disability coverage
Various benefits like HSA, FSA, 401k, commuter benefits, up to 12 weeks paid family leave
Choice of in-office, remote, or hybrid work
Home office and technology stipend, flexibility in time-off, continuing education reimbursement
Routine team swag deliveries
The salary range for residents of CO, NY, CA, and WA is between $51,920 - $64,900/year, with additional bonuses and equity offered. Actual compensation may vary based on candidate experience and location.
Figure does not provide work visa sponsorship for this position. All new hires must verify their eligibility to work in the US and complete required forms.
Figure aims to transform financial services through its advanced technology platform. Leveraging the loan origination capabilities and partner network, Figure is committed to scaling innovative products that enhance efficiency and transparency in the industry. By integrating cutting-edge technology, Figure is driving transparent and efficient capital markets with a growing pool of assets originated on its platform. The dedicated team at Figure embodies qualities of drive, innovation, collaboration, and a passion for creating new solutions, welcoming individuals with an entrepreneurial mindset to contribute to its culture of innovation.
Every day at Figure presents an opportunity for continuous learning along with a focus on impactful work.
Role Overview
We are in search of a meticulous and analytical Workforce Management Analyst specializing in scheduling and real-time adherence (RTA) to join our team. This role involves optimizing workforce schedules, ensuring resource allocation efficiency to meet service-level targets, and providing recommendations for process enhancements related to call routing and management for our Customer Operations team.
Key Responsibilities
Monitor real-time adherence to schedules and service level agreements using workforce management tools.
Identify deviations from planned staffing levels and service objectives, making real-time adjustments for optimal resource utilization.
Anticipate and respond to fluctuations in contact volume and staffing needs throughout the day.
Collaborate with operations and support teams to implement real-time schedule adjustments effectively.
Analyze real-time performance metrics to identify trends and areas for improvement, sharing insights with stakeholders.
Address and resolve real-time staffing issues, system failures, or operational disruptions promptly.
Generate and distribute performance reports to key stakeholders
Qualifications
Requires at least 2 years of experience performing WFM functions within a contact center environment, with expertise in scheduling and RTA
Proficiency with workforce management software such as Calabrio, Verint, NICE, and telephony systems
Strong Excel skills for data organization and analysis
Self-motivated with the ability to work independently and stay focused on tasks
Effective communicator able to build rapport with cross-functional teams
Positive attitude, excellent interpersonal skills, and ability to foster solid working relationships
Flexibility to adapt to changing workloads and new information rapidly
Familiarity with financial services regulatory environment
Benefits
Competitive salary and opportunities for growth
Company quarterly performance-based bonus
Equity stock options package
Comprehensive health, vision, dental insurance, wellness program, life and disability coverage
Various benefits like HSA, FSA, 401k, commuter benefits, up to 12 weeks paid family leave
Choice of in-office, remote, or hybrid work
Home office and technology stipend, flexibility in time-off, continuing education reimbursement
Routine team swag deliveries
The salary range for residents of CO, NY, CA, and WA is between $51,920 - $64,900/year, with additional bonuses and equity offered. Actual compensation may vary based on candidate experience and location.
Figure does not provide work visa sponsorship for this position. All new hires must verify their eligibility to work in the US and complete required forms.
Healthverity
Staff Software Engineer
Philadelphia, USA
Philadelphia, USA
Full time
Hybrid
This position requires partial in-office presence at our Philadelphia, PA location twice a week.
Primary Responsibilities
Developing and maintaining services and tools for HealthVerity's data transmission engineering team to support data pipeline operations from raw data ingestion to delivery of processed, de-identified data to clients.
Collaborating with internal teams to create software applications and solutions that enable the efficient processing and delivery of large volumes of data.
Technology Stack
The Data Transmission team utilizes various technologies including Python, Spark, Hive, Hadoop, Serverless Framework, Postgres, React, AWS Lambda, AWS ECS, AWS SNS/SQS, AWS Eventbridge, and Airflow.
Key Responsibilities
Creating services for data ingestion, storage, and extraction within HealthVerity's data ecosystem.
Designing and implementing APIs to support efficient data pipelines.
Developing applications that aid internal teams in configuring data pipelines.
Building automation tools for orchestrating data pipelines.
Collaborating with a team of engineers through pair programming and code reviews.
Engaging with stakeholders to clarify requirements and deliver solutions.
Designing, implementing, and deploying solutions to support healthcare insights.
Working with product teams to understand user needs and develop software accordingly.
Enhancing the software development process through agile methodologies.
Mentoring engineers and fostering a collaborative learning environment.
Success Metrics
Maintaining high throughput and velocity consistently.
Assessing technical feasibility of complex requests across multiple systems.
Optimizing systems to meet known constraints.
Cultivating a strong team culture with an emphasis on cross-functional collaboration.
Required Skills
8+ years of Python experience.
3+ years of AWS experience.
4+ years of experience with JavaScript or modern frameworks (React.js preferred).
Experience with continuous integration and continuous deployment technologies.
3+ years of Spark or similar technologies experience.
3+ years of experience in building data pipelines.
Experience with serverless frameworks.
Desired Skills
Bachelor’s degree in computer science, engineering, or related field.
Previous experience in software development within a fast-paced startup environment.
Experience in regulated industries like healthcare or finance with compliance standards.
Proficiency in application architecture, microservices, event-driven architectures, messaging systems, and domain-driven design.
Familiarity with Airflow.
Experience in Lean/Agile development methodologies.
Salary
Base salary ranges from $70,000 to $220,000 annually, commensurate with experience plus annual bonus opportunity.
Primary Responsibilities
Developing and maintaining services and tools for HealthVerity's data transmission engineering team to support data pipeline operations from raw data ingestion to delivery of processed, de-identified data to clients.
Collaborating with internal teams to create software applications and solutions that enable the efficient processing and delivery of large volumes of data.
Technology Stack
The Data Transmission team utilizes various technologies including Python, Spark, Hive, Hadoop, Serverless Framework, Postgres, React, AWS Lambda, AWS ECS, AWS SNS/SQS, AWS Eventbridge, and Airflow.
Key Responsibilities
Creating services for data ingestion, storage, and extraction within HealthVerity's data ecosystem.
Designing and implementing APIs to support efficient data pipelines.
Developing applications that aid internal teams in configuring data pipelines.
Building automation tools for orchestrating data pipelines.
Collaborating with a team of engineers through pair programming and code reviews.
Engaging with stakeholders to clarify requirements and deliver solutions.
Designing, implementing, and deploying solutions to support healthcare insights.
Working with product teams to understand user needs and develop software accordingly.
Enhancing the software development process through agile methodologies.
Mentoring engineers and fostering a collaborative learning environment.
Success Metrics
Maintaining high throughput and velocity consistently.
Assessing technical feasibility of complex requests across multiple systems.
Optimizing systems to meet known constraints.
Cultivating a strong team culture with an emphasis on cross-functional collaboration.
Required Skills
8+ years of Python experience.
3+ years of AWS experience.
4+ years of experience with JavaScript or modern frameworks (React.js preferred).
Experience with continuous integration and continuous deployment technologies.
3+ years of Spark or similar technologies experience.
3+ years of experience in building data pipelines.
Experience with serverless frameworks.
Desired Skills
Bachelor’s degree in computer science, engineering, or related field.
Previous experience in software development within a fast-paced startup environment.
Experience in regulated industries like healthcare or finance with compliance standards.
Proficiency in application architecture, microservices, event-driven architectures, messaging systems, and domain-driven design.
Familiarity with Airflow.
Experience in Lean/Agile development methodologies.
Salary
Base salary ranges from $70,000 to $220,000 annually, commensurate with experience plus annual bonus opportunity.
Grayscale Investments
Social Media Manager
Stamford, USA
Stamford, USA
Full time
Office
Job Summary:
Grayscale Investments, a leading digital currency asset manager, is looking to hire a Senior Associate for their ETF Product Team. The successful candidate will report to the VP of ETF Product and should have a strong interest in ETFs, product development, and financial markets. Joining the dynamic ETF team, the Senior Associate will be involved in all aspects of the product life cycle, from conceptualization and development to launch and ongoing support.
Key Responsibilities:
Foster the growth of Grayscale's ETF franchise through product strategy, idea generation, and post-launch assistance.
Support the overall growth and enhancement of various areas within the Grayscale ETF business, including capital markets, operations, distribution, and marketing.
Gain and maintain deep knowledge of existing and potential investment strategies.
Demonstrate expertise in portfolio construction, strategy development, and market positioning in diverse market conditions and use cases.
Engage with Index Providers to discuss investment strategies and product planning.
Build and implement analysis frameworks to gather intelligence on the U.S. ETF market and competitive Funds landscape, considering various product options and geographical trends.
Analyze and report pertinent metrics like ETF flow data, trading statistics, and asset trends.
Collaborate with Compliance and Legal teams to ensure adherence to relevant procedures, laws, and regulations in product development.
Assist in managing Product Pipeline schedules, initiative prioritization, and resolution of challenges through sound judgment.
Requirements:
Ideal candidates should possess 4 – 6 years of relevant work experience.
Previous experience with Fund Managers, ETF Issuers, or Index Providers is advantageous.
Proficient knowledge and interest in the U.S. ETF market, including primary markets, regulatory trends, and product landscape.
Strong understanding of financial markets, investment implications, and portfolio construction.
Excellent written and verbal communication skills with keen attention to detail.
Enthusiasm for digital currencies, blockchain technology, and related concepts.
Proficiency with large data sets, Bloomberg, and analytical tools.
Grayscale Investments is committed to creating an inclusive workplace and promotes diversity. We do not discriminate based on race, religion, nationality, gender, sexual orientation, marital status, veteran status, or disability status.
Grayscale Investments, a leading digital currency asset manager, is looking to hire a Senior Associate for their ETF Product Team. The successful candidate will report to the VP of ETF Product and should have a strong interest in ETFs, product development, and financial markets. Joining the dynamic ETF team, the Senior Associate will be involved in all aspects of the product life cycle, from conceptualization and development to launch and ongoing support.
Key Responsibilities:
Foster the growth of Grayscale's ETF franchise through product strategy, idea generation, and post-launch assistance.
Support the overall growth and enhancement of various areas within the Grayscale ETF business, including capital markets, operations, distribution, and marketing.
Gain and maintain deep knowledge of existing and potential investment strategies.
Demonstrate expertise in portfolio construction, strategy development, and market positioning in diverse market conditions and use cases.
Engage with Index Providers to discuss investment strategies and product planning.
Build and implement analysis frameworks to gather intelligence on the U.S. ETF market and competitive Funds landscape, considering various product options and geographical trends.
Analyze and report pertinent metrics like ETF flow data, trading statistics, and asset trends.
Collaborate with Compliance and Legal teams to ensure adherence to relevant procedures, laws, and regulations in product development.
Assist in managing Product Pipeline schedules, initiative prioritization, and resolution of challenges through sound judgment.
Requirements:
Ideal candidates should possess 4 – 6 years of relevant work experience.
Previous experience with Fund Managers, ETF Issuers, or Index Providers is advantageous.
Proficient knowledge and interest in the U.S. ETF market, including primary markets, regulatory trends, and product landscape.
Strong understanding of financial markets, investment implications, and portfolio construction.
Excellent written and verbal communication skills with keen attention to detail.
Enthusiasm for digital currencies, blockchain technology, and related concepts.
Proficiency with large data sets, Bloomberg, and analytical tools.
Grayscale Investments is committed to creating an inclusive workplace and promotes diversity. We do not discriminate based on race, religion, nationality, gender, sexual orientation, marital status, veteran status, or disability status.
Near foundation
Business Analyst
Europe
Europe
Full time
Remote
NEAR Foundation seeks a skilled Business Analyst to join the CEO's office, playing a crucial role in supporting various initiatives within the organization. The primary responsibility involves facilitating a clear understanding of activities within the NEAR ecosystem and guiding stakeholders on contributing to the cause. This role demands strong strategic thinking, exceptional analytical capabilities, and effective communication with stakeholders at various levels.
Key Responsibilities:
Translate data analysis into actionable insights and present them regularly to both internal and external stakeholders.
Formulate strategies for efficient data analysis and reporting.
Compile strategic insights throughout NEAR Foundation, sharing them with key stakeholders through presentations.
Gather information from across the NEAR ecosystem to aid the CEO in making strategic decisions and enhancing communication.
Act as a coordinator to ensure efficient follow-ups and implement new ideas effectively in the short and long term.
Lead the implementation of quarterly OKRs and prioritization processes across the organization.
Initiate new projects and streamline their operation before scaling them accordingly.
Innovate processes to enhance organizational efficacy, including program development, operational streamlining, and effective management.
Qualifications:
Minimum of 4 years of experience in technology firms or consulting, with a focus on Web3 and/or AI.
Demonstrated capabilities in business judgment, analytical thinking, and decision-making.
Proficient in translating data-driven insights for diverse audiences and creating compelling narratives.
Strong communication skills, specifically in English, with expertise in crafting effective slide decks for various audiences.
Experience working in startup or client service environments.
Valued Attributes at NEAR:
Ecosystem-first approach, prioritizing the welfare of the ecosystem.
Commitment to openness, transparency, and knowledge-sharing.
Emphasis on pragmatic solutions and willingness to consider various ideas openly.
Focus on simplifying complexity to make technology accessible.
Continuous learning and improvement to foster effective growth within the community.
NEAR is an affirmative action and equal opportunity employer. Applicants from all backgrounds are encouraged to apply. Accommodations for individuals with disabilities are available upon request.
Key Responsibilities:
Translate data analysis into actionable insights and present them regularly to both internal and external stakeholders.
Formulate strategies for efficient data analysis and reporting.
Compile strategic insights throughout NEAR Foundation, sharing them with key stakeholders through presentations.
Gather information from across the NEAR ecosystem to aid the CEO in making strategic decisions and enhancing communication.
Act as a coordinator to ensure efficient follow-ups and implement new ideas effectively in the short and long term.
Lead the implementation of quarterly OKRs and prioritization processes across the organization.
Initiate new projects and streamline their operation before scaling them accordingly.
Innovate processes to enhance organizational efficacy, including program development, operational streamlining, and effective management.
Qualifications:
Minimum of 4 years of experience in technology firms or consulting, with a focus on Web3 and/or AI.
Demonstrated capabilities in business judgment, analytical thinking, and decision-making.
Proficient in translating data-driven insights for diverse audiences and creating compelling narratives.
Strong communication skills, specifically in English, with expertise in crafting effective slide decks for various audiences.
Experience working in startup or client service environments.
Valued Attributes at NEAR:
Ecosystem-first approach, prioritizing the welfare of the ecosystem.
Commitment to openness, transparency, and knowledge-sharing.
Emphasis on pragmatic solutions and willingness to consider various ideas openly.
Focus on simplifying complexity to make technology accessible.
Continuous learning and improvement to foster effective growth within the community.
NEAR is an affirmative action and equal opportunity employer. Applicants from all backgrounds are encouraged to apply. Accommodations for individuals with disabilities are available upon request.
Token Metrics
Crypto QA Automation Engineer (Athens-Remote)
Athens, USA
Athens, USA
Full time
Remote
Token Metrics is seeking a seasoned Senior QA Engineer to lead our Quality Assurance team, responsible for managing all aspects of software and product testing. This role involves creating test strategies, developing test documents, identifying issues, and reviewing QA reports. The ideal candidate should possess in-depth knowledge of analytics, strong problem-solving abilities, and effective project management skills to ensure smooth QA operations and enhance customer satisfaction.
Responsibilities
Collaborate with software/product designers to define quality assurance parameters.
Lead the QA team in designing test procedures and frameworks.
Supervise the creation of testing documents.
Implement testing procedures and oversee the QA process.
Address quality issues and adjust test procedures accordingly.
Perform analysis on product specifications.
Review QA reports to identify and address problem areas.
Ensure successful product deployment in the market.
Respond to design team and management inquiries.
Requirements
Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Prior experience as a QA Engineer.
Proficient in programming with expertise in automation systems and databases.
Thorough understanding of application functionalities, bug fixing, and testing protocols.
Strong written and verbal communication skills.
Experience in a managerial role is desirable.
Excellent analytical and critical-thinking abilities.
Meticulous attention to detail.
Token Metrics is a platform that assists crypto investors in constructing profitable portfolios through AI-based crypto indices, rankings, and price predictions. We cater to a diverse clientele, including retail investors, traders, and crypto fund managers across over 50 countries.
Responsibilities
Collaborate with software/product designers to define quality assurance parameters.
Lead the QA team in designing test procedures and frameworks.
Supervise the creation of testing documents.
Implement testing procedures and oversee the QA process.
Address quality issues and adjust test procedures accordingly.
Perform analysis on product specifications.
Review QA reports to identify and address problem areas.
Ensure successful product deployment in the market.
Respond to design team and management inquiries.
Requirements
Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Prior experience as a QA Engineer.
Proficient in programming with expertise in automation systems and databases.
Thorough understanding of application functionalities, bug fixing, and testing protocols.
Strong written and verbal communication skills.
Experience in a managerial role is desirable.
Excellent analytical and critical-thinking abilities.
Meticulous attention to detail.
Token Metrics is a platform that assists crypto investors in constructing profitable portfolios through AI-based crypto indices, rankings, and price predictions. We cater to a diverse clientele, including retail investors, traders, and crypto fund managers across over 50 countries.