Senior Agent, Community Operator

About OKX:

OKX is a leading platform for digital asset trading globally, leveraging blockchain technology to provide advanced financial services to traders. With a wide range of token and futures trading pairs, OKX helps traders optimize their strategies. Serving millions of users in over 100 countries, OKX is recognized as one of the top platforms in the industry, with a daily trading volume of approximately $10 billion. We are committed to driving the adoption of blockchain technology and making a lasting impact on the global economy. Our dedication to innovation and enhancing customer experience sets us apart in the industry.

Responsibilities:

1. Lead the operation of OKX novice group and develop effective strategies to convert and retain new users.
2. Manage and moderate various online communities, including Telegram, Discord, and Reddit.
3. Provide outstanding customer support to the OKX community, fostering trust and loyalty among users.
4. Monitor and engage with members of the OKX community chat groups to promote positive interactions and enhance engagement.
5. Identify and explore community-friendly platforms and groups to expand the user base and influence of OKX.
6. Organize online events, campaigns, and conduct surveys to gather feedback on products and services.
7. Analyze data and user trends to identify opportunities for improving trading behavior.
8. Gather user feedback and provide valuable market insights.
9. Source and onboard Key Opinion Leaders (KOLs).
10. Contribute to the creation and publication of educational content related to OKX.

Qualifications:

1. Degree in finance, customer service, or a related field.
2. Minimum of 2 years of experience as a social media agent, customer service representative, or in a similar role.
3. Proficiency in spoken and written English and Mandarin (Chinese) to communicate effectively with counterparts in China and Hong Kong.
4. Ability to work independently in a fast-paced environment.
5. Willingness to adhere to a given schedule to support 24x7 operations.
6. Strong interpersonal skills and the ability to handle difficult situations with calmness and professionalism.
7. Solution-oriented mindset and ability to make efficient decisions to resolve customer issues.
8. Excellent time management skills and ability to multitask.
9. Knowledge of Hubspot management, bot setting, and automation is a plus.
10. Willingness to work at Tun Razak Exchange, within walking distance of MRT TRX.

Benefits & Perks:

• Competitive remuneration package, including salary, shift allowance, KPI allowance, and annual increment.
• Meal allowance of up to RM 500 per month.
• Unlimited transport allowance (terms and conditions apply).
• Monthly team-building activities.
• RM 2,500 training and wellness benefits per annum.
• Yearly bonus.
• Convenient workplace location with 5 minutes of walking distance to MRT TRX.
• Insurance coverage for employees and dependents.
• Opportunities for growth and promotion, with assistance, skill development, mentoring, and training programs.
• Employee engagement, recognition, and appreciation program.
• Multinational working environment, providing the opportunity to interact with individuals from diverse backgrounds and cultures.

*Note: The job title has been intentionally removed as per the request.