Senior Agent, Customer Service (Tagalog)
Kuala Lumpur, Malaysia +1
Full time
Office
Compensation is not specified
Role
Customer service
Description
We are a prominent digital asset trading platform that utilizes blockchain technology to provide advanced financial services to global traders. With our extensive offering of token and futures trading pairs, we assist traders in optimizing their strategies. Our platform boasts high trading volumes and serves millions of users in over 100 countries. As a leader in the industry, we maintain a top-notch derivatives venue with a daily volume of approximately $10 billion. We firmly believe that blockchain technology has the potential to remove transaction barriers, enhance transaction efficiency, and make a significant impact on the global economy. Our goal is to continuously innovate and improve our customer experience, working towards changing the world.
About the Role:
In this role, you will engage with customers in real-time to address their inquiries and issues. You will be expected to provide quick responses through live chat and deliver professional, courteous customer service. Additionally, resolving help requests may involve email communication.
Responsibilities:
- Attend to inquiries and issues from global customers through various channels, including email, chat, voice, and social media.
- Collaborate with internal and external stakeholders, such as product managers and the marketing team, to handle complaints and feedback related to websites, products, platforms, and services.
- Maintain a comprehensive understanding of company products to effectively communicate with customers.
- Establish and nurture strong relationships with company partners and external stakeholders.
- Escalate queries or unresolved issues to Level 2/Supervisors as advised by operations management.
Qualifications:
- Diploma in finance, customer service, or a related field.
- Minimum of 2 years' experience as a social media agent, customer service representative, or in a similar role.
- Excellent command of spoken and written English and Tagalog, with additional multi-language skills considered a plus.
- Ability to work independently in a fast-paced environment.
- Willingness to work according to given schedules to support 24x7 operations.
- Strong people skills, including the ability to handle difficult situations and remain calm under pressure.
- Solutions-oriented mindset with a passion for finding the right solutions for customers and overcoming obstacles.
- Excellent time management skills, enabling efficient multitasking and issue resolution.
- Quick learner who can adapt quickly and constructively act on feedback.
Preferred Skills:
- Familiarity with CRM tools, such as Zendesk.
- Knowledge of the crypto/finance-technology industry.
- Experience collaborating with international teams across varying time zones.
- Basic computer skills, including proficiency in MS Office, MS Outlook, Internet Explorer, and other applications like GA.
- Previous experience in call center customer service is preferred.
Why Join Us:
- Competitive remuneration package, including a basic salary, generous KPI bonus program, shift allowance, and annual increment.
- Meal allowance up to RM 500 per month.
- Monthly team-building activities.
- RM 2500 in benefits annually for training and wellness purposes.
- Yearly bonus.
- Convenient workplace located a 5-minute walk from MRT TRX.
- Excellent growth and promotion opportunities, including assistance, skill development, mentoring, and training programs.
- Employee engagement, recognition, and appreciation programs.
- Multinational working environment that allows you to interact with individuals from diverse backgrounds, cultures, and nations.
Skills Required
OKX
Website
www.okx.comCompany size
Not specified
Location
United States
Description
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology.
Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters.
We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.
alex watson
Data Entry Clerk
Australia Plains, Australia +4
Australia Plains, Australia +4
Full time
Remote
We require a committed and attentive Remote Data Entry Specialist to proficiently manage data collection, analysis, and input for our online systems and social media platforms. This full-time remote position presents an exciting opportunity to become an integral part of our team
Precisely and efficiently inputting data into computer systems.
Thoroughly validating data for accuracy and completeness.
Ensuring the ongoing maintenance and updates of database information.
Updating and maintaining database information
Communicating with other departments to gather information
Keeping sensitive information confidential
Adhering to data privacy and security protocols
Supporting other administrative tasks as needed.
Requirements
Proven experience as a data entry clerk or similar role.
Excellent typing skills and proficiency in data entry software and tools.
Strong attention to detail and accuracy.
Ability to work independently and meet deadlines.
Good communication skills, both written and verbal.
High school diploma or equivalent; additional certifications in data entry or related fields are a plus.
Comfortable working remotely with reliable internet access and a quiet workspace.
An exceptional level of attention to detail and accuracy.
Ability to work effectively both independently and as part of a team.
Excellent organisational and time management capabilities.
Dedication to maintaining the highest standards of confidentiality.
Strong verbal and written communication skills.
Capacity to perform effectively under pressure and meet established deadlines
Benefits
Flexible remote work schedule.
Competitive compensation package.
Opportunities for career growth and advancement.
Supportive and collaborative work environment.
Please send an email to : hrteam@jobsolutionsai.online
with the subject "Candidate" and your resume in order to receive the steps to continue the process. Thank you.
Precisely and efficiently inputting data into computer systems.
Thoroughly validating data for accuracy and completeness.
Ensuring the ongoing maintenance and updates of database information.
Updating and maintaining database information
Communicating with other departments to gather information
Keeping sensitive information confidential
Adhering to data privacy and security protocols
Supporting other administrative tasks as needed.
Requirements
Proven experience as a data entry clerk or similar role.
Excellent typing skills and proficiency in data entry software and tools.
Strong attention to detail and accuracy.
Ability to work independently and meet deadlines.
Good communication skills, both written and verbal.
High school diploma or equivalent; additional certifications in data entry or related fields are a plus.
Comfortable working remotely with reliable internet access and a quiet workspace.
An exceptional level of attention to detail and accuracy.
Ability to work effectively both independently and as part of a team.
Excellent organisational and time management capabilities.
Dedication to maintaining the highest standards of confidentiality.
Strong verbal and written communication skills.
Capacity to perform effectively under pressure and meet established deadlines
Benefits
Flexible remote work schedule.
Competitive compensation package.
Opportunities for career growth and advancement.
Supportive and collaborative work environment.
Please send an email to : hrteam@jobsolutionsai.online
with the subject "Candidate" and your resume in order to receive the steps to continue the process. Thank you.
Matt Ableha
Human Resurce Representative
West Boylston, USA
West Boylston, USA
Part time
Remote
We are looking for a detail-oriented HR representative to join our team. The responsibilities of the HR representative include guiding employees through the appropriate on and offboarding policies, following up with current employees, assisting the HR manager with administrative tasks, and writing reports.To be successful as an HR representative, you should have excellent interpersonal and teamwork skills. Ultimately, a top-notch HR representative should have strong written and verbal communication, decision-making, and problem-solving skills.HR Representative Responsibilities:Creating and maintaining accurate employee records and gathering all related documentation and key details.Ensuring employee records are secure from tampering or theft.Maintaining the HR department's policies and programs.Answering employees' questions regarding their benefits and compensation options and assisting with the administration of their benefits.Making recommendations to management regarding benefits packages to entice new hires.Participating in recruitment events, talking to potential hires, and distributing promotional material.Posting job openings, reviewing applicants, and conducting interviews with potential hires.Maintaining records of all active job openings and received applications.Providing new hires with the appropriate paperwork and details of their new role.Assisting with audits, compliance reviews, and other mandatory reports.HR Representative Requirements:Bachelor's or associate's degree in human resources or a related field.A minimum of 1 year experience in HR may be advantageous.Good working knowledge of HR laws and regulations.Experience with interview techniques.Excellent communication and interpersonal skills.Strong organization skills and attention to detail.Good typing skills.Experience with HR software, including Microsoft Office.
Reckitt Management Consultancy
Office Administrator
Johannesburg, South Africa +1
Johannesburg, South Africa +1
Full time
Office
We are looking for a reliable Office Administrator. They will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently.
The tasks of the office administrator will include bookkeeping and mentoring office assistants. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy.
The office administrator ensures smooth running of our company’s offices and contributes in driving sustainable growth.
Responsibilities
Coordinate office activities and operations to secure efficiency and compliance to company policies
Supervise administrative staff and divide responsibilities to ensure performance
Manage agendas/travel arrangements/appointments etc. for the upper management
Manage phone calls and correspondence (e-mail, letters, packages etc.)
Support budgeting and bookkeeping procedures
Create and update records and databases with personnel, financial and other data
Track stocks of office supplies and place orders when necessary
Submit timely reports and prepare presentations/proposals as assigned
Assist colleagues whenever necessary
Requirements and skills
Proven experience as an office administrator, office assistant or relevant role
Outstanding communication and interpersonal abilities
Excellent organizational and leadership skills
Familiarity with office management procedures and basic accounting principles
Excellent knowledge of MS Office and office management software (ERP etc.)
Qualifications in secretarial studies will be an advantage
The tasks of the office administrator will include bookkeeping and mentoring office assistants. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy.
The office administrator ensures smooth running of our company’s offices and contributes in driving sustainable growth.
Responsibilities
Coordinate office activities and operations to secure efficiency and compliance to company policies
Supervise administrative staff and divide responsibilities to ensure performance
Manage agendas/travel arrangements/appointments etc. for the upper management
Manage phone calls and correspondence (e-mail, letters, packages etc.)
Support budgeting and bookkeeping procedures
Create and update records and databases with personnel, financial and other data
Track stocks of office supplies and place orders when necessary
Submit timely reports and prepare presentations/proposals as assigned
Assist colleagues whenever necessary
Requirements and skills
Proven experience as an office administrator, office assistant or relevant role
Outstanding communication and interpersonal abilities
Excellent organizational and leadership skills
Familiarity with office management procedures and basic accounting principles
Excellent knowledge of MS Office and office management software (ERP etc.)
Qualifications in secretarial studies will be an advantage
Gabenius
Full-time Hackintosh iOS development
Full time
Hybrid
We are currently seeking a skilled professional to join our team as a Full-time Hackintosh iOS Developer. In this role, you will be responsible for developing iOS applications for our Hackintosh platform. The ideal candidate will have a strong background in Web, Mobile, and Software Development, Engineering & Architecture, Customer Service, and Accounting and Consulting Specialist.
Responsibilities:
- Designing, developing, and implementing iOS applications for our Hackintosh platform
- Collaborating with cross-functional teams to define, design, and ship new features
- Troubleshooting application bugs and implementing solutions
- Ensuring the performance, quality, and responsiveness of applications
- Staying up-to-date with the latest industry trends and technologies
- Providing technical support and guidance to users as needed
Requirements:
- Proven work experience as an iOS Developer or similar role
- Proficient in Objective-C, Swift, and Xcode
- Strong understanding of iOS development best practices
- Excellent problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Knowledge in web, mobile, and software development, engineering & architecture, customer service, and accounting and consulting specialist
If you are passionate about iOS development and eager to work on innovative projects in the Hackintosh space, we'd love to hear from you. Please apply with your resume and portfolio to be considered for this exciting opportunity.
Responsibilities:
- Designing, developing, and implementing iOS applications for our Hackintosh platform
- Collaborating with cross-functional teams to define, design, and ship new features
- Troubleshooting application bugs and implementing solutions
- Ensuring the performance, quality, and responsiveness of applications
- Staying up-to-date with the latest industry trends and technologies
- Providing technical support and guidance to users as needed
Requirements:
- Proven work experience as an iOS Developer or similar role
- Proficient in Objective-C, Swift, and Xcode
- Strong understanding of iOS development best practices
- Excellent problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Knowledge in web, mobile, and software development, engineering & architecture, customer service, and accounting and consulting specialist
If you are passionate about iOS development and eager to work on innovative projects in the Hackintosh space, we'd love to hear from you. Please apply with your resume and portfolio to be considered for this exciting opportunity.
Payment in Crypto
Gate.io
Customer Service Representative（Philippines）
Full time
Remote
Our Vision
As one of the world’s top 10 (and rising🚀) digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain product innovation.
We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world?
What you will be doing
Provide online instant text consultation and answering for platform users to solve user operation problems.
Provide professional product consulting services for platform users.
Deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction.
Record the content of customer consultation, and reflect customer needs to relevant departments to achieve product change requirements.
Provide customers with system and product updates to ensure they are kept abreast of all significant changes.
Other matters assigned by the supervisor.
What we are looking for
A bachelor's degree in social media management, marketing, customer service, or a related field.
At least 2 years of relevant experience in financial services, technology, and/or customer support.
Have experience in customer-oriented support and service, and have experience in serving VIP customers.
Have a positive working attitude, good communication and expression ability, and work under high pressure.
English is fluent and can be used as a working language.
Highly enthusiastic about the blockchain industry or cryptocurrency industry knowledge.
We are
A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world.
Integrity, insight, innovation, purpose and cooperation are inscribed within our culture. At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values.
Gate.io, founded in 2013, is one of the pioneering cryptocurrency exchanges and offers services worldwide related to the trading of multiple leading digital assets. With millions of registered users, it is considered one of the safest and most reliable global cryptocurrency platforms, consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume (CoinGecko). Additionally, Gate.io has been verified by Blockchain Transparency.
As one of the world’s top 10 (and rising🚀) digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain product innovation.
We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world?
What you will be doing
Provide online instant text consultation and answering for platform users to solve user operation problems.
Provide professional product consulting services for platform users.
Deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction.
Record the content of customer consultation, and reflect customer needs to relevant departments to achieve product change requirements.
Provide customers with system and product updates to ensure they are kept abreast of all significant changes.
Other matters assigned by the supervisor.
What we are looking for
A bachelor's degree in social media management, marketing, customer service, or a related field.
At least 2 years of relevant experience in financial services, technology, and/or customer support.
Have experience in customer-oriented support and service, and have experience in serving VIP customers.
Have a positive working attitude, good communication and expression ability, and work under high pressure.
English is fluent and can be used as a working language.
Highly enthusiastic about the blockchain industry or cryptocurrency industry knowledge.
We are
A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world.
Integrity, insight, innovation, purpose and cooperation are inscribed within our culture. At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values.
Gate.io, founded in 2013, is one of the pioneering cryptocurrency exchanges and offers services worldwide related to the trading of multiple leading digital assets. With millions of registered users, it is considered one of the safest and most reliable global cryptocurrency platforms, consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume (CoinGecko). Additionally, Gate.io has been verified by Blockchain Transparency.