Senior Agent, Customer Service (Vietnamese Speaker)
Status
Kuala Lumpur, Malaysia +1
Full time
Office
Compensation is not specified
Role
Customer service
Description
OKX, a world-leading digital asset trading platform, is seeking a customer service professional to join their team. In this role, you will interact with customers in real-time, addressing their inquiries and problems through various channels such as email, chat, voice, and social media. Your primary responsibilities include providing quick responses, delivering professional and courteous customer service, and following up on help requests.
Responsibilities:
- Attend to inquiries and issues from global customers on multiple channels, including email, chat, voice, and social media.
- Collaborate with internal and external stakeholders, such as product managers and the marketing team, to handle complaints and feedback regarding websites, products, platforms, and services.
- Maintain a deep understanding of company products to effectively communicate with customers.
- Establish and nurture strong relationships with company partners and external stakeholders.
- Escalate any queries or unresolved issues to Level 2/Supervisors and follow advised procedures by operations management.
Requirements:
- Diploma in finance, customer service, or a related field.
- Minimum of 2 years' experience as a social media agent, customer service representative, or similar role.
- Strong command of spoken and written English and Vietnamese.
- Ability to work independently in a fast-paced environment.
- Willingness to work according to the given schedule to support 24x7 operations.
- Excellent people skills, with the ability to navigate difficult situations and remain calm under pressure.
- Solutions-oriented mindset, with a passion for finding the right solution and overcoming obstacles in a cost-efficient manner.
- Excellent time management skills, with the ability to multitask and solve issues for customers while managing time effectively.
- Quick learner, with the ability to rapidly onboard and act on constructive feedback.
Nice to Haves:
- Working knowledge of CRM tools, such as Zendesk.
- Familiarity with the crypto/finance-technology industry.
- Experience collaborating with teams across global offices and time zones.
- Basic computer knowledge, including MS Office, MS Outlook, Internet Explorer, and other applications like GA.
- Previous experience in call center customer service-related work is preferred.
Skills Required
OKX
Website
www.okx.comCompany size
Not specified
Location
United States
Description
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology.
Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters.
We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.
Status
Nahclimited
CTO (Chief Technology Officer)
Hong Kong
Hong Kong
Full time
Office
Our client is a leading SaaS startup within the messaging industry, providing a solution that integrates with various messaging platforms to enhance client interactions with customers through improved responses, automation, and workflow efficiency.
They are in search of a Chief Technology Officer (CTO) to play a key role in leading their expanding tech teams.
Responsibilities:
Report directly to the Founder and spearhead the technical aspects of the company's strategy.
Supervise the company's IT operations, encompassing application development, data engineering, analytics, architecture, infrastructure, and network and system security.
Define and execute the technical vision and strategy to align technology development roadmap and system architecture with business objectives.
Establish, manage, and motivate a team of backend, frontend, and mobile engineers.
Develop IT strategies and policies to ensure operational efficiency and compliance.
Collaborate closely with the Product Team to oversee product roadmap management, product launches, market expansion, project lifecycle, including design, deployment, user acceptance testing, implementation, and system maintenance.
Uphold high-quality standards in a fast-paced environment.
Requirements:
Directly report to the Founder and lead the company's technical strategy.
Supervise the IT function, including application development, data engineering, analytics, architecture, infrastructure, network, and system security.
Define the technical direction and strategy to align technology development and architecture with business goals.
Lead and inspire a team of backend, frontend, and mobile engineers.
Create IT strategies and policies to ensure operational efficiency and compliance.
Work closely with the Product Team to manage product roadmap, introduce new products and markets, and oversee project cycles, from design to maintenance, in a fast-paced setting.
They are in search of a Chief Technology Officer (CTO) to play a key role in leading their expanding tech teams.
Responsibilities:
Report directly to the Founder and spearhead the technical aspects of the company's strategy.
Supervise the company's IT operations, encompassing application development, data engineering, analytics, architecture, infrastructure, and network and system security.
Define and execute the technical vision and strategy to align technology development roadmap and system architecture with business objectives.
Establish, manage, and motivate a team of backend, frontend, and mobile engineers.
Develop IT strategies and policies to ensure operational efficiency and compliance.
Collaborate closely with the Product Team to oversee product roadmap management, product launches, market expansion, project lifecycle, including design, deployment, user acceptance testing, implementation, and system maintenance.
Uphold high-quality standards in a fast-paced environment.
Requirements:
Directly report to the Founder and lead the company's technical strategy.
Supervise the IT function, including application development, data engineering, analytics, architecture, infrastructure, network, and system security.
Define the technical direction and strategy to align technology development and architecture with business goals.
Lead and inspire a team of backend, frontend, and mobile engineers.
Create IT strategies and policies to ensure operational efficiency and compliance.
Work closely with the Product Team to manage product roadmap, introduce new products and markets, and oversee project cycles, from design to maintenance, in a fast-paced setting.
Nahclimited
Assistant Marketing Manager (Luxury Goods)
Hong Kong
Hong Kong
Full time
Office
Overview
Our client, a prestigious luxury watch manufacturer, is seeking a dynamic and strategic Assistant Marketing Manager to join their team.
Responsibilities
Create and implement comprehensive marketing strategies encompassing PR, CRM, and retail channels to increase brand visibility and drive business growth.
Manage the planning, execution, and production of media plans and events in Hong Kong & Taiwan independently, building strong partnerships and avoiding the need for external agency support.
Ensure accurate translation and precise proofreading of sales & marketing materials to maintain consistent and effective messaging.
Collaborate with various stakeholders, such as headquarters, vendors, landlords, and retailers, to ensure seamless execution of retail marketing communications and local item production.
Act as the key contact for media inquiries, nurture positive relationships, and actively seek collaboration opportunities to enhance brand presence.
Supervise the management of shooting samples and rotational schedules for PR opportunities in local markets, driving media engagement through proactive PR planning.
Lead POS projects by working closely with retailers, contractors, and headquarters to implement visual merchandising initiatives successfully and uphold brand consistency across all POS and boutique locations in Hong Kong & Taiwan.
Requirements
Minimum of 5 years of relevant marketing experience, preferably in the Watch & Jewelry industry.
Bachelor’s Degree or higher education qualification.
Proficiency in spoken and written English, Chinese, and Mandarin.
Proactive mindset with a strong commitment to excellence, excellent coordination skills, attention to detail, and interpersonal abilities.
Proven capability to execute projects effectively and adapt to changing work environments.
Team player with a collaborative spirit and a positive outlook.
Our client, a prestigious luxury watch manufacturer, is seeking a dynamic and strategic Assistant Marketing Manager to join their team.
Responsibilities
Create and implement comprehensive marketing strategies encompassing PR, CRM, and retail channels to increase brand visibility and drive business growth.
Manage the planning, execution, and production of media plans and events in Hong Kong & Taiwan independently, building strong partnerships and avoiding the need for external agency support.
Ensure accurate translation and precise proofreading of sales & marketing materials to maintain consistent and effective messaging.
Collaborate with various stakeholders, such as headquarters, vendors, landlords, and retailers, to ensure seamless execution of retail marketing communications and local item production.
Act as the key contact for media inquiries, nurture positive relationships, and actively seek collaboration opportunities to enhance brand presence.
Supervise the management of shooting samples and rotational schedules for PR opportunities in local markets, driving media engagement through proactive PR planning.
Lead POS projects by working closely with retailers, contractors, and headquarters to implement visual merchandising initiatives successfully and uphold brand consistency across all POS and boutique locations in Hong Kong & Taiwan.
Requirements
Minimum of 5 years of relevant marketing experience, preferably in the Watch & Jewelry industry.
Bachelor’s Degree or higher education qualification.
Proficiency in spoken and written English, Chinese, and Mandarin.
Proactive mindset with a strong commitment to excellence, excellent coordination skills, attention to detail, and interpersonal abilities.
Proven capability to execute projects effectively and adapt to changing work environments.
Team player with a collaborative spirit and a positive outlook.
Circle
Legal Project Manager
Seattle, USA
Seattle, USA
Full time
Remote
Company Overview:
Circle is leading the way in merging financial technology with the evolving landscape of digital currency. Our innovative approach enables the seamless transfer of value on a global scale, at a fraction of the cost and time compared to traditional systems. This shift unlocks a myriad of possibilities for businesses, markets, and economic growth worldwide.
About the Team:
At Circle, we prioritize transparency and unwavering commitment in all aspects of our operations. Our expansion into key global markets is a testament to our focus on efficiency and agility. Our team is deeply rooted in our core values – Multistakeholder approach, Mindfulness, pursuit of Excellence, and a strong ethos of Integrity.
Key Responsibilities:
We are seeking a skilled legal project manager to collaborate closely with our senior litigation counsel. In this role, you will oversee a range of litigation, investigative, and technical projects. Responsibilities include managing cases, tracking progress, facilitating discovery process, coordinating tasks, and maintaining strict attention to detail.
Main Duties:
Wholehearted support in managing litigation, investigations, and special projects, encompassing subpoena responses, eDiscovery management, and vendor relationships.
Organization and upkeep of case management systems and materials.
Serve as a central link among internal teams, external vendors, and legal counsel.
Conduct research, gather facts, and carry out data analysis as required.
Contribution to multi-faceted initiatives and procedures for comprehensive information management.
Preparation and processing of legal documentation.
Fulfillment of additional legal and operational duties as necessary.
Aligning with our Core Values:
Multistakeholder: Demonstrated commitment to customer, shareholder, employee, and community well-being.
Mindful: Emphasis on respect, attentiveness, and meticulousness.
Driven by Excellence: Readiness to relentlessly pursue excellence, evade mediocrity, and exhibit goal-oriented dedication.
High Integrity: Upholding a standard of open, honest communication and ethical conduct.
Qualifications:
Minimum Requirements
Bachelor’s degree
7+ years of litigation experience in corporate, law firm, or government settings
Proficiency with eDiscovery platforms and management of confidential information
Strong organizational and critical thinking skills
Familiarity with Slack, Apple MacOS, and GSuite
Preferred Qualifications
Experience as a legal executive assistant, possession of a paralegal certificate, or project management background
Collaboration-oriented, articulate, proactive, and capable of remaining composed under pressure
Knowledge of information governance and eDiscovery best practices
Track record of managing confidential information with professionalism and integrity
Additional Information:
This role offers potential for first-day PERM sponsorship for eligible candidates.
Starting salary ranges from $130,000 to $170,000, variable based on experience and qualifications.
Other incentives include an annual bonus target of 15%, equity options, and comprehensive benefits.
Circle promotes an inclusive workplace and does not discriminate based on race, religion, national origin, gender, age, marital status, veteran status, or disability status.
Circle is leading the way in merging financial technology with the evolving landscape of digital currency. Our innovative approach enables the seamless transfer of value on a global scale, at a fraction of the cost and time compared to traditional systems. This shift unlocks a myriad of possibilities for businesses, markets, and economic growth worldwide.
About the Team:
At Circle, we prioritize transparency and unwavering commitment in all aspects of our operations. Our expansion into key global markets is a testament to our focus on efficiency and agility. Our team is deeply rooted in our core values – Multistakeholder approach, Mindfulness, pursuit of Excellence, and a strong ethos of Integrity.
Key Responsibilities:
We are seeking a skilled legal project manager to collaborate closely with our senior litigation counsel. In this role, you will oversee a range of litigation, investigative, and technical projects. Responsibilities include managing cases, tracking progress, facilitating discovery process, coordinating tasks, and maintaining strict attention to detail.
Main Duties:
Wholehearted support in managing litigation, investigations, and special projects, encompassing subpoena responses, eDiscovery management, and vendor relationships.
Organization and upkeep of case management systems and materials.
Serve as a central link among internal teams, external vendors, and legal counsel.
Conduct research, gather facts, and carry out data analysis as required.
Contribution to multi-faceted initiatives and procedures for comprehensive information management.
Preparation and processing of legal documentation.
Fulfillment of additional legal and operational duties as necessary.
Aligning with our Core Values:
Multistakeholder: Demonstrated commitment to customer, shareholder, employee, and community well-being.
Mindful: Emphasis on respect, attentiveness, and meticulousness.
Driven by Excellence: Readiness to relentlessly pursue excellence, evade mediocrity, and exhibit goal-oriented dedication.
High Integrity: Upholding a standard of open, honest communication and ethical conduct.
Qualifications:
Minimum Requirements
Bachelor’s degree
7+ years of litigation experience in corporate, law firm, or government settings
Proficiency with eDiscovery platforms and management of confidential information
Strong organizational and critical thinking skills
Familiarity with Slack, Apple MacOS, and GSuite
Preferred Qualifications
Experience as a legal executive assistant, possession of a paralegal certificate, or project management background
Collaboration-oriented, articulate, proactive, and capable of remaining composed under pressure
Knowledge of information governance and eDiscovery best practices
Track record of managing confidential information with professionalism and integrity
Additional Information:
This role offers potential for first-day PERM sponsorship for eligible candidates.
Starting salary ranges from $130,000 to $170,000, variable based on experience and qualifications.
Other incentives include an annual bonus target of 15%, equity options, and comprehensive benefits.
Circle promotes an inclusive workplace and does not discriminate based on race, religion, national origin, gender, age, marital status, veteran status, or disability status.
Binance
Golang Developer
Taipei, Taiwan
Taipei, Taiwan
Full time
Remote
provided job description in different words:
provided job description in different words:
Rewrite:
Binance is a prominent global blockchain ecosystem and cryptocurrency infrastructure provider offering a range of financial products, including the largest digital-asset exchange globally.
Our goal is to drive the adoption of cryptocurrency and enhance financial freedom.
If you seek a dynamic, purposeful organization with abundant opportunities for learning and growth, Binance is the ideal place for you.
Responsibilities:
Develop and maintain the front-end gateway and Cache-Proxy, built on Traefik technology.
Collaborate with various teams, including Product Manager, DevOps, and QA, to achieve objectives.
Encourage technology best practices among the team and perform code reviews for peers.
Requirements:
Minimum of 5 years of Golang programming language experience in back-end software development.
At least 2 years of experience in gateway, infra, etc.
Possess a Bachelor’s or Master’s degree in computer science or engineering.
Proficient in software frameworks, design patterns, message brokers, relational databases, and microservices.
Nice to have:
Proficiency with Traefik and k8s is advantageous.
Working at Binance:
Contribute to the leading blockchain ecosystem in the world with ample opportunities for career advancement.
Collaborate with a diverse and exceptional talent pool in an environment fostering continuous learning and growth.
Engage in high-paced, challenging projects.
Participate in a global organization with international teams and a flat organizational structure.
Competitive remuneration and benefits.
Enjoy flexible working hours, a remote-first approach, and a relaxed work environment.
Discover more about how Binancians embody the organization’s core values, fostering a unified culture supportive of collaboration, excellence, and development.
Apply now to be part of the Web3 revolution!
Binance is devoted to being an equal opportunity employer, recognizing the significance of a diverse workforce in our achievements.
By submitting a job application, you confirm that you have reviewed and accepted our Candidate Privacy Notice.
provided job description in different words:
Rewrite:
Binance is a prominent global blockchain ecosystem and cryptocurrency infrastructure provider offering a range of financial products, including the largest digital-asset exchange globally.
Our goal is to drive the adoption of cryptocurrency and enhance financial freedom.
If you seek a dynamic, purposeful organization with abundant opportunities for learning and growth, Binance is the ideal place for you.
Responsibilities:
Develop and maintain the front-end gateway and Cache-Proxy, built on Traefik technology.
Collaborate with various teams, including Product Manager, DevOps, and QA, to achieve objectives.
Encourage technology best practices among the team and perform code reviews for peers.
Requirements:
Minimum of 5 years of Golang programming language experience in back-end software development.
At least 2 years of experience in gateway, infra, etc.
Possess a Bachelor’s or Master’s degree in computer science or engineering.
Proficient in software frameworks, design patterns, message brokers, relational databases, and microservices.
Nice to have:
Proficiency with Traefik and k8s is advantageous.
Working at Binance:
Contribute to the leading blockchain ecosystem in the world with ample opportunities for career advancement.
Collaborate with a diverse and exceptional talent pool in an environment fostering continuous learning and growth.
Engage in high-paced, challenging projects.
Participate in a global organization with international teams and a flat organizational structure.
Competitive remuneration and benefits.
Enjoy flexible working hours, a remote-first approach, and a relaxed work environment.
Discover more about how Binancians embody the organization’s core values, fostering a unified culture supportive of collaboration, excellence, and development.
Apply now to be part of the Web3 revolution!
Binance is devoted to being an equal opportunity employer, recognizing the significance of a diverse workforce in our achievements.
By submitting a job application, you confirm that you have reviewed and accepted our Candidate Privacy Notice.
Token Metrics
Crypto Data Scientist (Albania-Remote)
Tirana, Albania
Tirana, Albania
Full time
Remote
Token Metrics is seeking a proficient individual to fill the role of a machine learning engineer responsible for optimizing the current machine learning systems. The primary duties include evaluating and improving existing ML processes, conducting statistical analyses to rectify dataset issues, and enhancing the predictive automation capabilities of our AI software.
As a machine learning engineer, the ideal candidate should showcase a robust understanding of data science principles and hands-on experience in the field.
An exceptional machine learning engineer will be characterized by how their expertise directly contributes to the improved performance of predictive models.
Responsibilities:
Collaborating with management to identify and refine machine learning objectives.
Designing machine learning systems and AI for automated predictive modeling.
Transitioning data science prototypes into practical ML solutions using suitable algorithms and tools.
Ensuring accuracy in user recommendations generated by algorithms.
Resolving intricate challenges dealing with multi-layered datasets and optimizing existing ML frameworks and libraries.
Creating ML algorithms to analyze extensive historical data for predictive purposes.
Conducting stress tests, statistical analyses, and interpreting outcomes across various market scenarios.
Documenting machine learning processes.
Staying updated on advancements in machine learning technology.
Requirements:
Bachelor's degree in computer science, data science, mathematics, or a related discipline.
Possession of a Master's degree in computational linguistics, data science, data analytics, or similar fields is a plus.
Minimum of two years of experience as a machine learning engineer.
Proficient in Python, Java, and R coding.
Extensive familiarity with ML frameworks, libraries, data structures, data modeling, and software architecture.
Thorough comprehension of mathematics, statistics, and algorithms.
Strong analytical and problem-solving skills.
Excellent communication and teamwork capabilities.
Effective time management and organizational skills.
About Token Metrics:
Token Metrics supports crypto investors in constructing profitable portfolios using AI-driven crypto indices, rankings, and price predictions.
Diverse clientele spanning from individual investors and traders to crypto fund managers worldwide trusts Token Metrics for their services.