Senior Application Support Analyst

Status
Canada
Full time
Hybrid
Compensation is not specified
Role
Software Engineer
Description

Exchange Support team plays a crucial role in maintaining the global system for the firm’s cryptocurrency trading business, which operates round the clock. The team is responsible for providing L2/L3 support to Business users and has complete ownership of the production environment for key business lines including Exchange platform, Risk management system, Backoffice, Market data, and non-trading activities. We are seeking tech-savvy team members to join the Exchange Production Support team.

Responsibilities

  • Provide technical support to Sales, Business Users, Institutional and Retail customer base regarding application support, API support, and network connectivity.
  • Identify and resolve production incidents, taking end-to-end ownership, collaborating with technical and business teams, and ensuring timely escalation and resolution.
  • Oversee all release activities, participate in audit reviews, execute BCP exercises, and maintain Process Management to meet ITIL best practice standards, SLAs, and client expectations.
  • Monitor and automate alerts on applications and infrastructure, ensuring timely actions to maintain system stability and uptime. Maintain knowledge repository and standard operating procedure documentation.
  • Identify areas for improvements, implement process optimization, automate manual tasks, and enhance service levels for end-users.

Required Skills

  • 7 to 15 years of Production Support experience, preferably in Banking or Financial Services industry.
  • Proficiency in UNIX commands for debugging, SQL, and Bash/Python scripting. Previous experience in supporting FIX protocol and APIs is essential.
  • Strong technical understanding of Linux/Java systems with exposure to Cloud Technology and DevOps tools.
  • Knowledge of monitoring, visualization, and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, or similar tools.
  • Strong incident handling and troubleshooting skills with a service-oriented approach. ITIL certification is a plus.
  • Excellent written and verbal communication skills in English, with the ability to communicate effectively with different stakeholders and interfacing teams.
  • Experience in supporting Trading Systems with exposure to Equities, Derivatives, FX, or Cryptocurrency Trading.
  • Ability to work under pressure, manage multiple priorities, be result-driven, detail-oriented, and meet demanding deadlines.
  • Self-starter with the ability to quickly grasp new concepts, business areas, and technologies.
  • Willingness to work in shifts and provide weekend support.
Skills Required
Avatar
Сrypto.com
Company size
Not specified
Location
United States
Description
Not specified
Status

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