Senior Application Support Engineer (Trading/ Exchange Platform)
India
Full time
Hybrid
Compensation is not specified
Role
Backend Engineer
Description
The Exchange Support team is seeking experienced individuals to join the team responsible for overseeing the global system supporting the firm's cryptocurrency trading operations round-the-clock. In this role, you will provide L2/L3 support to Business users, taking full ownership of the production environment for critical business functions including the Exchange platform, Risk management system, Backoffice, Market data, and non-trading activities.
Responsibilities
- Providing technical support to Sales, Business Users, Institutional, and Retail customers, focusing on application support, API support, and network connectivity.
- Identifying and resolving production incidents, taking full ownership of issues, collaborating with various support teams, and ensuring timely resolution.
- Managing release activities, participating in audit reviews, and executing BCP exercises to ensure compliance with ITIL best practices, SLAs, and client expectations.
- Monitoring and automating alerts to maintain system stability, documenting procedures, and building knowledge repositories.
- Identifying areas for improvement, optimizing processes, automating manual tasks, and enhancing team service levels for end users.
Required Skills
- 7 to 15 years of Production Support experience, preferably in Banking or Financial Services.
- Proficiency in UNIX commands, debugging, SQL, and Bash/Python scripting with experience in supporting FIX protocol and APIs.
- Deep technical understanding of Linux/Java systems, familiarity with Cloud Technology, and DevOps tools.
- Knowledge of monitoring, visualization, and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar tools.
- Strong incident handling and troubleshooting skills, ITIL certification is a plus.
- Excellent written and verbal communication skills in English, with the ability to effectively communicate with stakeholders and interfacing teams.
- Experience supporting Trading Systems (OMS/EMS) in Equities, Derivatives, FX, or Cryptocurrency Trading.
- Able to work effectively under pressure, manage multiple priorities, meet deadlines, and pay attention to details.
- Proactive, quick learner, adaptable to new concepts, business areas, and technologies.
- Open to various shift work schedules and weekend support.
Skills Required

Сrypto.com
Website
Сrypto.comCompany size
Not specified
Location
United States
Description
Not specified