Senior Application Support Engineer (Trading/ Exchange Platform)
Status
Toronto, Canada
Full time
Hybrid
Compensation is not specified
Role
Software Engineer
Description
The Exchange Support team is seeking individuals to join the team responsible for overseeing the global system supporting the firm’s cryptocurrency trading business around the clock. The team provides second and third level support to business users and oversees the production environment for key business lines, including the Exchange platform, Risk management system, Backoffice, Market data, and non-trading activities.
Responsibilities
- Providing technical support to Sales, Business Users, Institutional, and Retail customers, focusing on application support, API support, and network connectivity.
- Taking ownership of identifying and resolving production incidents, collaborating with various technical and business support teams, and ensuring timely incident escalation and resolution.
- Ownership of release activities, participation in audit reviews, and execution of Business Continuity Planning exercises.
- Monitoring and automating application and infrastructure alerts to maintain system stability and uptime, while also ensuring documentation of standard operating procedures.
- Identifying areas for improvement, implementing process optimizations, automating manual tasks, and enhancing service levels for end users.
Required Skills
- 7 to 15 years of Production Support experience in the Banking or Financial Service industry.
- Technical proficiency in UNIX commands, SQL queries, and scripting languages like Bash and Python. Previous experience with FIX protocol and APIs is required.
- Strong understanding of Linux/Java systems, Cloud Technology, and DevOps tools.
- Good knowledge of monitoring, visualization, and scheduling tools such as Grafana, Prometheus, Control-M, ITRS Geneos, and Dynatrace.
- Service-oriented with strong incident handling and troubleshooting skills. ITIL certification preferred.
- Excellent written and verbal communication skills in English and ability to communicate effectively with various stakeholders.
- Experience in supporting Trading Systems in domains such as Equities, Derivatives, FX, or Cryptocurrency.
- Ability to work well under pressure, manage multiple priorities, meet demanding deadlines, and pay attention to detail.
- Proactive, able to quickly learn new concepts, business areas, and technologies.
- Availability for shift work and weekend support.
Skills Required
Сrypto.com
Website
Сrypto.comCompany size
Not specified
Location
United States
Description
Not specified
Status
VaultChain
Assistant in Financial Technology and Trading Strategies (with Training)
Berlin, Germany
Berlin, Germany
Part time
Remote
Description
We are offering an opportunity to join our team and learn about cross-market trading strategies, focusing on identifying price differences of assets across multiple platforms. This role provides hands-on experience in financial technology, data analysis, and trading support.
As part of this position, you will:
Gain practical knowledge of market analysis and trading workflows
Learn how to recognize and evaluate opportunities across different platforms
Develop your skills in risk management and decision-making
Work with a mentor who will guide you step by step through the learning process
What we provide:
Comprehensive training program designed for beginners
Ongoing mentorship and professional support
Flexible schedule (approx. 1 hour a day required for study and practice)
Remote work setup with the possibility to grow into a larger role over time
This is a part-time, entry-level opportunity suitable for candidates with little or no prior experience. What matters most is your willingness to learn and apply new knowledge in practice.
Compensation: Competitive monthly pay structure with opportunities for progression as skills develop
We are offering an opportunity to join our team and learn about cross-market trading strategies, focusing on identifying price differences of assets across multiple platforms. This role provides hands-on experience in financial technology, data analysis, and trading support.
As part of this position, you will:
Gain practical knowledge of market analysis and trading workflows
Learn how to recognize and evaluate opportunities across different platforms
Develop your skills in risk management and decision-making
Work with a mentor who will guide you step by step through the learning process
What we provide:
Comprehensive training program designed for beginners
Ongoing mentorship and professional support
Flexible schedule (approx. 1 hour a day required for study and practice)
Remote work setup with the possibility to grow into a larger role over time
This is a part-time, entry-level opportunity suitable for candidates with little or no prior experience. What matters most is your willingness to learn and apply new knowledge in practice.
Compensation: Competitive monthly pay structure with opportunities for progression as skills develop
ghed santos
Founding Head of Engineering
San Francisco, USA
San Francisco, USA
Full time
Remote
About The Project:The project is a venture-backed stealth mode project having raised $2 million and building a Social Intelligence Engine designed to power smarter, faster crypto trading. We're combining advanced data infrastructure and real-time intelligence to unlock new trading possibilities. About the Role:We're looking for a tech-savvy, investor-facing leader with an engineering background to represent us on the frontlines. This is not a research role it's about amplifying our voice, building relationships, and being the bridge between our technology and the world. Key Responsibilities:1）Represent us externally at hackathons, pitch events, conferences, and investor meetings.2）Be our lead evangelist clearly explaining our tech vision to both technical and non-technical audiences.3）Drive fundraising efforts with compelling presentations, clear strategy narratives, and investor Q&A.4）Partner closely with engineering/product to demo the platform, shape the roadmap, and turn market feedback into action. Requirements:1）Strong engineering background (AI, blockchain, data infrastructure, or similar).2）Proven experience in investor-facing roles, including fundraising and pitching.3）Excellent presentation and communication skills, with a track record of representing projects publicly.4）Experience participating in or leading hackathons, demos, and tech events.5）Understanding of consumer behavior data in gaming and apps is a plus.6）Familiarity with Web3, crypto, and developer communities. Compensation:Competitive salary + equity + team token + and performance-based incentives.
Payment in Crypto
Сrypto.com
Product Manager, Cash & Transfers
Taipei, Taiwan
Taipei, Taiwan
Full time
Hybrid
Our Product Management team leads product initiatives from concept to delivery, driving impact and launching products/features globally. We work collaboratively with engineers, designers, analysts, marketers, and other cross-functional teams to deliver exceptional features and products.
We are seeking Product Managers to spearhead product initiatives throughout their lifecycle. This role offers a unique chance for individuals with a forward-thinking mindset to design and oversee a revolutionary platform that transforms the approach to financial transactions. As a Product Manager, you will make a tangible impact and introduce products/features worldwide. Your responsibilities will include close collaboration with various teams to deliver outstanding features and products.
Job Responsibilities
Develop and maintain the team’s roadmap in alignment with strategic priorities
Define features, draft product specifications, conduct user studies, incorporate feedback, assist in creating test plans with QA, manage the backlog, and ensure timely delivery of products/features
Engage in customer interviews to cultivate empathy and address their needs effectively
Appropriately prioritize initiatives and projects while considering necessary tradeoffs
Conduct market research and analysis
Act as the team’s representative in communicating with cross-functional teams
Manage specific features within a product line
Job Requirements
Approach work with a data-informed mindset, considering user needs with empathy
Demonstrate a passion for developing exceptional customer-facing products and enhancing user experiences
Proven experience in successfully launching and refining software or financial products at scale
Exhibit leadership by taking initiative, achieving results, and pushing boundaries when necessary
Ability to collaborate effectively with designers, engineers, QA, Marketing, compliance, and growth teams
Possess a Bachelor's degree or equivalent experience
Preferred domain knowledge in banking systems or crypto transfers
Demonstrate humility in your work and interactions with others
We are seeking Product Managers to spearhead product initiatives throughout their lifecycle. This role offers a unique chance for individuals with a forward-thinking mindset to design and oversee a revolutionary platform that transforms the approach to financial transactions. As a Product Manager, you will make a tangible impact and introduce products/features worldwide. Your responsibilities will include close collaboration with various teams to deliver outstanding features and products.
Job Responsibilities
Develop and maintain the team’s roadmap in alignment with strategic priorities
Define features, draft product specifications, conduct user studies, incorporate feedback, assist in creating test plans with QA, manage the backlog, and ensure timely delivery of products/features
Engage in customer interviews to cultivate empathy and address their needs effectively
Appropriately prioritize initiatives and projects while considering necessary tradeoffs
Conduct market research and analysis
Act as the team’s representative in communicating with cross-functional teams
Manage specific features within a product line
Job Requirements
Approach work with a data-informed mindset, considering user needs with empathy
Demonstrate a passion for developing exceptional customer-facing products and enhancing user experiences
Proven experience in successfully launching and refining software or financial products at scale
Exhibit leadership by taking initiative, achieving results, and pushing boundaries when necessary
Ability to collaborate effectively with designers, engineers, QA, Marketing, compliance, and growth teams
Possess a Bachelor's degree or equivalent experience
Preferred domain knowledge in banking systems or crypto transfers
Demonstrate humility in your work and interactions with others
Сrypto.com
Product Manager, Cash & Transfers
Singapore
Singapore
Full time
Hybrid
Our Product Management team is responsible for driving product initiatives throughout the entire lifecycle, making significant impacts by launching products and features across our global operations. Working closely with engineers, designers, analysts, marketers, and other team members, we aim to deliver outstanding products to the market.
We are seeking Product Managers to lead product initiatives from concept to launch. This role offers a unique opportunity for individuals with a strategic vision to oversee a transformative platform that revolutionizes financial practices. As a Product Manager, you will play a key role in driving impact and introducing new products and features globally. Collaboration with diverse team members will be essential in delivering exceptional products and features to users.
Job Responsibilities
Develop and maintain the team's roadmap, milestones, and strategic priorities, ensuring alignment
Create product features, draft specifications, conduct user studies, incorporate feedback, coordinate test plans with QA, manage backlogs, and deliver products/features promptly
Engage with customers through interviews to build empathy and address their needs effectively
Prioritize initiatives and projects based on strategic objectives, evaluating necessary tradeoffs
Conduct market research and analysis to inform product decisions
Act as a representative for the team in cross-functional communications and coordinate specific features within product lines
Job Requirements
Employ a data-informed approach while maintaining a user-centric focus
Possess a strong passion for developing user-friendly products and enhancing customer experiences
Demonstrate experience in launching and refining successful software or financial products on a large scale
Exhibit leadership capabilities, taking the lead, generating results, and challenging boundaries as required
Collaborate effectively with diverse teams including designers, engineers, QA, marketing, compliance, and growth teams
Hold a Bachelor's degree or equivalent experience in a relevant field
Preferably have domain expertise in banking systems or crypto transfers
Approach work with humility and foster positive relationships with colleagues
We are seeking Product Managers to lead product initiatives from concept to launch. This role offers a unique opportunity for individuals with a strategic vision to oversee a transformative platform that revolutionizes financial practices. As a Product Manager, you will play a key role in driving impact and introducing new products and features globally. Collaboration with diverse team members will be essential in delivering exceptional products and features to users.
Job Responsibilities
Develop and maintain the team's roadmap, milestones, and strategic priorities, ensuring alignment
Create product features, draft specifications, conduct user studies, incorporate feedback, coordinate test plans with QA, manage backlogs, and deliver products/features promptly
Engage with customers through interviews to build empathy and address their needs effectively
Prioritize initiatives and projects based on strategic objectives, evaluating necessary tradeoffs
Conduct market research and analysis to inform product decisions
Act as a representative for the team in cross-functional communications and coordinate specific features within product lines
Job Requirements
Employ a data-informed approach while maintaining a user-centric focus
Possess a strong passion for developing user-friendly products and enhancing customer experiences
Demonstrate experience in launching and refining successful software or financial products on a large scale
Exhibit leadership capabilities, taking the lead, generating results, and challenging boundaries as required
Collaborate effectively with diverse teams including designers, engineers, QA, marketing, compliance, and growth teams
Hold a Bachelor's degree or equivalent experience in a relevant field
Preferably have domain expertise in banking systems or crypto transfers
Approach work with humility and foster positive relationships with colleagues
Ubiminds
Senior Technical Customer Support (411)
Full time
Remote
Want to advance your international career to the next level?
We've got your back!
Ubiminds, a people-centric company certified by Great Place to Work, collaborates with American software product organizations to expand their development capabilities. We source and assemble the top 5% talent from Brazil to support their Latin America strategy, offering a tailored mix of staff augmentation and employer-of-record services.
One of our clients operates a SaaS platform specializing in innovative cloud cost management and FinOps.
Their platform aggregates billing and usage data from various cloud, SaaS, and PaaS providers, categorizes it in real-time based on clients' business structures, and enables them to analyze it at any time or resource granularity level. This equips them with insights to make well-informed business decisions.
This opportunity is not just about advancing your international career but also a chance to work in an innovative company.
Responsibilities:
Act as the key technical support contact for customer-reported issues related to the CloudZero product suite, covering integrations with AWS, GCP, Azure, MongoDB, and Datadog.
Develop expertise on cloud cost sources and the FinOps/cloud cost management landscape.
Manage support requests efficiently, prioritize critical issues, ensure adherence to SLAs, and guide colleagues on effective queue management.
Identify, document, and escalate bugs in collaboration with Product and Engineering teams.
Lead communication with customers and internal teams during significant incidents, working closely with Engineering, Customer Success, and other stakeholders for prompt resolution.
Collaborate across departments to advocate for customer requirements and enhance the product experience.
Drive projects within the department that align with team, department, and company objectives.
Support and mentor team members through training sessions and on-the-job assistance.
Requirements:
Mandatory Skills:
Advanced/Fluent proficiency in English with strong verbal and written communication skills.
4+ years of experience in senior technical support or support engineering roles for B2B SaaS products.
Hands-on experience supporting cloud services, particularly AWS; familiarity with GCP and Azure is a bonus.
Proficient in utilizing support tools such as browser developer tools, application logs, and performance management tools like Datadog or New Relic.
Ability to query relational databases (e.g., SQL) for troubleshooting and analysis.
Experience in debugging API calls and scripts, especially in Python.
Strong problem-solving skills, attention to detail, and capability to manage multiple tasks effectively.
Benefits:
Integration within a product-focused company, receiving the same treatment as full-time employees.
Comprehensive back-office support including career guidance, HR, and concierge services.
Remote-first policy with opportunities for growth and engagement with other tech professionals.
Provided MacBook for work.
Access to educational resources for improving English proficiency.
Candidate Referral bonus scheme.
On-site facility access for those who prefer working in the office, with weekly amenities like massages, snacks, beverages, and games.
Hiring Process:
Initial discussion with a Tech Recruiter.
Detailed interview with the Tech Recruiter focusing on the job requirements.
Client-specific interview process (varies).
Job offer stage.
We've got your back!
Ubiminds, a people-centric company certified by Great Place to Work, collaborates with American software product organizations to expand their development capabilities. We source and assemble the top 5% talent from Brazil to support their Latin America strategy, offering a tailored mix of staff augmentation and employer-of-record services.
One of our clients operates a SaaS platform specializing in innovative cloud cost management and FinOps.
Their platform aggregates billing and usage data from various cloud, SaaS, and PaaS providers, categorizes it in real-time based on clients' business structures, and enables them to analyze it at any time or resource granularity level. This equips them with insights to make well-informed business decisions.
This opportunity is not just about advancing your international career but also a chance to work in an innovative company.
Responsibilities:
Act as the key technical support contact for customer-reported issues related to the CloudZero product suite, covering integrations with AWS, GCP, Azure, MongoDB, and Datadog.
Develop expertise on cloud cost sources and the FinOps/cloud cost management landscape.
Manage support requests efficiently, prioritize critical issues, ensure adherence to SLAs, and guide colleagues on effective queue management.
Identify, document, and escalate bugs in collaboration with Product and Engineering teams.
Lead communication with customers and internal teams during significant incidents, working closely with Engineering, Customer Success, and other stakeholders for prompt resolution.
Collaborate across departments to advocate for customer requirements and enhance the product experience.
Drive projects within the department that align with team, department, and company objectives.
Support and mentor team members through training sessions and on-the-job assistance.
Requirements:
Mandatory Skills:
Advanced/Fluent proficiency in English with strong verbal and written communication skills.
4+ years of experience in senior technical support or support engineering roles for B2B SaaS products.
Hands-on experience supporting cloud services, particularly AWS; familiarity with GCP and Azure is a bonus.
Proficient in utilizing support tools such as browser developer tools, application logs, and performance management tools like Datadog or New Relic.
Ability to query relational databases (e.g., SQL) for troubleshooting and analysis.
Experience in debugging API calls and scripts, especially in Python.
Strong problem-solving skills, attention to detail, and capability to manage multiple tasks effectively.
Benefits:
Integration within a product-focused company, receiving the same treatment as full-time employees.
Comprehensive back-office support including career guidance, HR, and concierge services.
Remote-first policy with opportunities for growth and engagement with other tech professionals.
Provided MacBook for work.
Access to educational resources for improving English proficiency.
Candidate Referral bonus scheme.
On-site facility access for those who prefer working in the office, with weekly amenities like massages, snacks, beverages, and games.
Hiring Process:
Initial discussion with a Tech Recruiter.
Detailed interview with the Tech Recruiter focusing on the job requirements.
Client-specific interview process (varies).
Job offer stage.