Senior Desktop Engineer
Company Overview:
Grayscale Investments is a leading digital currency asset manager globally, offering investment products that grant access to the digital currency asset class in a secure and compliant manner. Their products operate within established regulatory frameworks, providing investors with exposure to digital currencies through traditional securities.
Position Summary:
We are seeking a Senior Desktop Engineer to join our innovative team at Grayscale Investments. As part of this role, you will deliver exceptional service to Leadership Team Members and all onsite and remote users. Collaborating closely with the IT Director, you will manage ongoing infrastructure maintenance and expansion to cater to the company's growing needs.
Key Responsibilities:
- Providing top-tier support to end users and Leadership Team
- Expert troubleshooting of enterprise applications
- Effective communication skills for end-users
- Conducting user training on technology-related aspects
- Proficiency in Windows Client and Server operating systems
- Experience in packaging, managing software, and patching for Windows OS and third-party applications
- Supporting and managing Active Directory and Office 365 in a hybrid environment
- Prioritizing security in all tasks within regulated environments
- Knowledge in services and protocols like DNS, IPSec, SSL/TLS
- Documentation creation for end-user guides and support processes
- Implementing and managing Windows autopilot
- Providing recommendations to enhance workstation delivery and hardware life cycle
Requirements:
- Minimum 5 years of Desktop Support Experience
- Minimum 5 years of Windows Active Directory and Office 365 experience
- Highly organized, self-motivated, and ability to work in fast-paced environments
- Bachelor’s Degree or equivalent experience
- Ability to adapt in agile work settings
- Strong written and verbal communication skills
- Proficiency in problem-solving and critical-thinking
- Updated knowledge of recent IT trends
Preferred Skills:
- Experience in regulated industries or Financial Services sector
- Understanding of Linux operating systems
- Proficiency in scripting languages like PowerShell, Bash, Python
- Familiarity with declarative languages such as Ansible, Terraform, etc.
- Knowledge of security tools like Crowdstrike, Netskope, etc.
- Experience with Identity and Access Management platforms such as Okta, Auth0
Grayscale Investments is an equal opportunity employer committed to diversity and inclusion in the workplace. We value individuals from different backgrounds and do not discriminate based on race, religion, gender, age, or disability status.