Senior Fix Engineer

About the Company

We empower financial institutions by offering cutting-edge technology and expertise to develop scalable and secure applications quickly. Our goal is to revolutionize application development in the financial sector by creating high-quality applications faster and more efficiently using the Genesis Application Platform.

We prioritize fostering an inclusive and respectful company culture that values diversity and celebrates individuals with unique perspectives, diverse identities, varied experiences, and different cultural backgrounds. We combine the energy and passion of a startup with the expertise and experience of a scale-up, continuously seeking ways to enhance the work environment for everyone.

Responsibilities

• Communicating regularly with a wide range of clients to provide updates, solutions, and documenting all activities for future reference.
• Monitoring and tracking client FIX connectivity using tools like Prometheus and ITRS.
• Adhering to a stringent change management process, including testing in UAT and live environments.
• Managing capacity and handling audit requests efficiently.
• Performing small-scale application upgrades, configurations, and patching across multiple environments.
• Overseeing, performing QA, and approving all production changes and upgrades.
• Contributing to improving processes at both the departmental and company-wide levels.
• Documenting Critical Issues/Processes related to platforms and general support.
• Operating on a shift schedule covering APAC hours as well as weekend rotations.

Requirements

• Proficiency in FIX messaging/connectivity versions FIX4.4 & 5.0 is essential.
• Experience in client onboarding, enablement, and support on platforms is advantageous.
• Proven track record as a Support Analyst with 4-9 years of experience supporting capital markets solutions.
• Strong problem-solving and analytical abilities.
• Previous involvement in Incident/Problem management with various teams.
• Excellent communication and interpersonal skills, capable of explaining technical concepts to non-technical individuals.
• Ability to take responsibility for issue resolution and additional tasks when necessary.
• Proficient in scripting and programming, with a high level of competency in Linux environments.
• Understanding of networking, client/server technology, and cloud computing, particularly AWS.
• Familiarity with Agile Software Development practices and processes.
• Knowledge of various asset types and associated business flows.
• Capability to actively contribute to technical and functional discussions.
• Passion for process excellence and achieving results through effective organization.
• Comfort working independently and as part of a team while maintaining composure in all situations.
• Self-motivated with a strong sense of ownership.

Benefits

• Flexible individualized benefits aimed at enhancing the well-being of team members.
• Competitive salary and bonus structure linked to the company's success.
• Generous annual leave and public holidays.
• Comprehensive private medical healthcare coverage, including Dependents.
• Allowance for remote working setups.
• Training allowance with access to multiple training providers.
• Wellbeing allowance for mental and physical wellness.
• Hybrid working model with office presence encouraged.
• Participation in the Employee Equity Scheme for a stake in company success.

We are proud to be an Affirmative Action and Equal Opportunity Employer, dedicated to sustaining a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to various factors and will not face discrimination based on disability.