Senior Product Manager - Customer Service
About Us
At OKX, we believe in leveraging technology to shape the future. Established in 2017, we are at the forefront of transforming global systems with our advanced digital asset exchange, Web3 portal, and blockchain ecosystems. Our mission is to redefine the financial landscape by providing a diverse array of sophisticated products, solutions, and trading tools. With a user base exceeding 50 million individuals across 180 countries worldwide, OKX is dedicated to empowering everyone to dive into the realm of Web3. Focused on innovation and social responsibility, we actively engage in public welfare activities and prioritize diversity and inclusion to foster long-term industry value. Join us in creating the future!
About the Role
Responsibilities:
- Collaborate on product planning and strategy for the customer service system in alignment with company goals and user requirements.
- Research market competitors and industry trends, gather user feedback, and propose enhancements to the product.
- Analyze data metrics to identify system issues and enhance user experience.
- Work closely with customer service and business teams to understand needs, prioritize features, and strategize improvement plans.
- Drive the development and implementation of the customer service system by collaborating with the technical team for timely delivery of high-quality products.
- Provide training and support to ensure the team maximizes system functionality to deliver exceptional service.
Qualifications:
- Ideally hold a degree in Computer Science, Information Technology, or related field.
- Previous experience in customer service system product management or similar roles.
- Understanding of customer service system design and development processes with a basic technical background.
- Strong communication and coordination skills for effective collaboration with cross-functional teams to achieve project goals.
- Proficient in analytical thinking and problem-solving, able to derive key insights from data and user feedback.
- Demonstrate a sense of responsibility towards customer service and user experience, actively enhancing products to meet user needs.
- Proficiency in English and Chinese languages.
Perks & Benefits
- Competitive total compensation package
- Learning and development programs along with education subsidies for personal growth
- Various team-building initiatives and company events
- Wellness and meal allowances
- Comprehensive healthcare coverage for employees and dependents
- More perks to be discovered during the engagement process.