Sr. Technical Account Manager - Automation Test Engineer (557)
Are you aspiring to advance in your global career? Our team at Ubiminds can help you achieve that goal! We are a people-first company with a focus on partnering with American software product companies to expand their development capacities. Ubiminds selects and integrates the top 5% of Brazilian talent to support the LATAM strategy of our clients, offering a unique blend of staff augmentation and employer-of-record services.
We work closely with a visionary leader in Visual AI-powered test automation, empowering engineering teams to deliver high-quality software efficiently and confidently. Through their innovative platform, teams can enhance testing practices, elevate quality standards, and eliminate visual flaws throughout the software development cycle.
In this role as a Technical Account Manager (TAM), you will be a talented leader with a strong technical background who thrives on engaging with customers to drive technical onboarding, adoption, and long-term success post-sale. If you are passionate about hands-on work with code, testing frameworks, and CI/CD pipelines and enjoy helping customers unlock value, increase usage, and integrate Applitools into their daily workflows, this role is ideal for you.
Working closely with a Customer Success Manager (CSM), you will form a cohesive account team where the CSM focuses on building relationships, value realization, renewals, and expansion, while you, as the TAM, drive technical onboarding, implementation, adoption, and ongoing technical achievements across practitioner teams.
Your responsibilities will include guiding new customers through technical onboarding processes, providing hands-on support in implementing test frameworks and CI/CD pipelines, facilitating initial use cases, and ensuring customers swiftly attain meaningful value. Additionally, you will drive sustained adoption across teams, facilitate test coverage expansion, standardize best practices, and offer expert guidance on test automation strategies and quality improvements.
As the primary technical contact for assigned accounts, you will troubleshoot and resolve complex technical challenges, conduct technical health assessments, and lead root cause analysis for escalations. It will also be crucial to proactively identify technical risks, collaborate with internal teams to improve processes, share customer feedback with product and engineering teams, and contribute to enhancing internal resources for technical customer success.
To excel in this role, you must possess advanced/ fluent English skills, a robust engineering background, expertise in Java, JavaScript/TypeScript, or Python, experience with test automation frameworks, APIs, and CI/CD pipelines, a solid understanding of the software development lifecycle (SDLC), and exceptional problem-solving abilities. Preferred qualifications include 5+ years of experience in QA Test automation or DevOps, familiarity with various testing frameworks, and prior experience in customer-facing technical roles.
As a Sr. Technical Account Manager - Automation Test Engineer at Ubiminds, you will have access to various benefits such as back-office support, career guidance, and a remote-first policy. You will receive a MacBook, engage in growth opportunities with industry professionals, improve your English skills through lessons, and have access to unique perks such as candidate referral bonuses and in-office amenities. Our hiring process involves initial conversations with a Tech Recruiter, specific interviews regarding the job opening, client interactions, and job offers. We may utilize AI tools in our hiring process to analyze applications effectively.
Feel free to reach out if you need further details on our hiring processes.
