UX Researcher

About our Company

We are a technology-focused company called OKX, founded in 2017, that is reshaping the future through our advanced digital asset exchange, Web3 portal, and blockchain ecosystems. Our mission is to revolutionize the financial industry by providing diverse and sophisticated products, solutions, and trading tools. With over 50 million users in more than 180 countries, OKX is empowering individuals to explore the world of Web3 and decentralized finance. We are an innovative and socially responsible company that values diversity and inclusion, with a team of over 3,000 employees worldwide.

Responsibilities

As a member of our research team, your main responsibility will be to support researchers in conducting impactful work. This includes building and managing user panels and programs, finding international translation solutions, and developing scalable models. You will report to the Head of Research and collaborate closely with other researchers. Additionally, you will be responsible for overseeing operational and strategic aspects of the research team, managing workflow systems, improving recruitment resources, and identifying opportunities for efficiency.

Key Responsibilities:

• Develop and optimize the processes that support research growth, including research panels, data governance, tool and vendor management, recruitment, and knowledge management.
• Create and maintain the user panel, recruitment system, and strategy to ensure efficiency, compliance, and an enjoyable experience for participants and researchers.
• Manage the community research panels, including recruitment, incentive strategies, program indicators, and best practices.
• Collaborate with third-party vendors to meet research team needs and ensure compliance with procurement, legal, security, and privacy requirements.
• Work with research leads to identify new tools and improve work processes.
• Develop and document processes, best practices, and templates for consistent and efficient workflow.

Requirements

We are looking for candidates with the following qualifications:

• Experience in building and scaling research processes and panels.
• Ability to work cross-functionally with product teams.
• Working knowledge of various research methodologies and recruitment approaches.
• Bachelor's degree with at least 3+ years of experience leading research studies.
• Experience building research panels or customer service communities.
• Excellent communication and facilitation skills.
• Strong problem-solving skills and ability to work autonomously in a fast-paced environment.

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Knowledge and interest in the blockchain and fintech industry.
• Ability to write in professional English. Mandarin language skills are a plus.

Benefits

• Competitive compensation package.
• Learning and development programs with education subsidies.
• Team-building programs and company events.
• Wellness and meal allowances.
• Comprehensive healthcare schemes for employees and dependents.
• More perks and benefits to be discussed during the application process.