Workforce Management Analyst, Support

We are currently seeking a US Based Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients based in the United States.
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!

Job Description:
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned 
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests 
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you. 

Zerion is a wallet for everything onchain. It’s the safest & easiest way to explore web3.
About the role 
Zerion is seeking a highly motivated and resourceful Account Executive to drive sales and strategic partnerships, accelerating the growth of our business. This role will involve taking charge of both BD and sales efforts, with a focus on building relationships with major players in the crypto space, closing large deals, and advancing our core products: Zerion Wallet, Zerion API, and the ZERϴ Network ecosystem. You’ll be the first dedicated hire, playing a crucial role in scaling our partner network and setting the foundations for our business development efforts. You will work closely with product, growth, and engineering teams to ensure we continue to advance in the rapidly evolving crypto landscape.
What you will be doing:
Identify and qualify new sales leads within the crypto and blockchain community, converting these leads into long-term clients.
Close high-value sales deals and partnerships, driving adoption of Zerion API.B
Manage the pipeline of chain and infrastructure integrations for ZerionIdeate and foster ZERO Network ecosystem: managing inbound leads, triaging and nurturing relationships, maintaining a CRM for tracking progress.
Conduct outbound research, identifying key potential partners and bootstrapping relationships with targeted companies.
Contribute to the expansion of Zerion’s network, expand relationships with key existing partners.
Strategize with cross-functional teams, providing market insights that influence product development, growth initiatives, and user accessibility.
Cultivate strong relationships with founders, creators and builders in the onchain world.
Appropriately manage a budget to support business development activities.
What we are looking for:
An extensive network within the crypto space, with a proven track record of closing high-impact/value deals.
In-depth understanding of blockchain applications stack including L1/L2/L3 networks, DeFi, wallets, and SocialFi.
3+ years in account management, business development, or sales roles, with at least 3 years in the crypto industry.
Experience in a startup environment, with the ability to manage multiple priorities independently in a fast-paced and volatile crypto environment.
Strong communication and relationship-building skills, with an ability to build and nurture relationships across a variety of stakeholders.
A resourceful, optimistic, and "get-stuff-done" attitude, thriving in dynamic environments.
What you need to succeed:
Passion for the future of onchain, DeFi, blockchains, and the broader crypto ecosystem.
Demonstrated success in account management, business development, or sales, particularly in Web3.
Strong communication and negotiation skills, with an ability to engage with stakeholders across different levels.
Ability to work effectively across teams, offering strategic insights that contribute to product, engineering, and growth initiatives.
Knowledge of CRM systems and the ability to implement and maintain one for tracking BD and sales efforts.
Ability to monitor and analyze market trends to continually refine our BD strategy.
A deep understanding of Zerion’s products and their place within the crypto ecosystem.
Bonus Points:
A strong network in the crypto/Web3 space and familiarity with the whole onchain landscape.
Demonstrated success in developing partnerships and closing deals with major players in the industry such as Uniswap, Aave, Binance, etc.
Entrepreneurial mindset with resourcefulness and adaptability to a fast-moving environment.
The ability to thrive while managing multiple tasks and forging strategic relationships.
Experience in launching your own startup/side project in crypto.
Interview Process
Screening call
Call with Integrations Lead & Product Lead
Take-home Assignment
Final call with Founders
Reference Check
Why You Should Join
Culture: Our high engagement and low turnover emphasize our commitment to a positive culture, with a remarkable retention rate of 92%.
People: Collaborate with some of the most driven and intelligent individuals in the crypto space.
Salary & Benefits: Receive a competitive salary, medical insurance, coworking membership, and additional benefits.
Unlimited Days Off and Flexible Work Schedule: Recharge and explore life outside the office with our flexible time-off policy and work schedule.
Stock Options: Contribute to Zerion's success and watch your stock options become valuable.
Relocation: We support relocation for you and your family.
Travel: Join your colleagues on trips to industry festivals and events.
Distributed Team: Zerion is a fully remote team with members worldwide. Embrace asynchronous collaboration, find your own work rhythm, and enjoy a healthy work-life balance.
Company Overview
Highlights:
+350 Monthly Active Funded Wallets
+250k Monthly Active Zerion Wallets
255k Unique Zerion DNA Holders
Zerion helps to manage your DeFi and NFT portfolios, trade across 10+ networks and connect to any decentralized application with one wallet. Our mission is to empower more people around the world with efficient, permissionless and transparent financial services.
To ALL recruitment agencies and individual recruiters: Zerion only accepts resumes from its partners, with whom Zerion has contractual relations. Zerion is not responsible for any fees or charges associated with unsolicited resumes.

We believe Ethereum has the potential to solve some of humanity’s most crucial coordination issues. Since our initial inception as a research group, we have sought to scale both its technology and values.
At present, the most pressing bottleneck to the growth of Ethereum is its performance and scalability. We are building the most elegant solution to this problem. We do this in the open (under an MIT open source license) because we believe in open source innovation and its ability to accelerate growth.
OP Labs is building Optimism mainnet, and by extension, the infrastructure that powers all OP-Stack chains. We are improving Ethereum’s performance by orders of magnitude and donating the profits from doing so to funding Ethereum public goods. By operating as a Public Benefit Corporation, OP Labs can align its incentives with the public good and take positive-sum steps toward a sustainable future for the internet.
We are seeking a hands-on and strategic finance leader to join us during this pivotal phase of our organization’s growth. Reporting directly to the COO, the Head of Finance will play a critical role in shaping and guiding our financial strategy. This position requires someone who is both a strategic thinker and an effective leader, capable of building and leading a high-caliber finance team that can scale alongside our rapidly growing business.
What are the role responsibilities?
Finance & Accounting Leadership: Establish and scale finance and accounting operations suitable for a fast-growing startup, with potential to expand into broader responsibilities.
Budgeting & Financial Modeling: Develop in-house budgeting and financial models; establish performance metrics and financial goals to track progress.
Long-Term Financial Planning: Create and manage long-range financial plans and models to optimize resource allocation across the organization.
Accurate Financial Reporting: Ensure precise presentation of company metrics to the board of directors, investors, and executive team.
Risk Analysis & Business Opportunities: Analyze business risks and opportunities, providing data-driven recommendations that impact financial outcomes.
Strategic Planning: Oversee the annual budgeting and strategic planning processes; monitor progress and make adjustments to keep leadership informed of financial status.
Decentralized Development: Collaborate with xFN leadership to create a funding model to support external developers contributing to the Optimism ecosystem..
Financial Reporting & Operations: Manage financial reporting, company-wide operational metrics, board reports, cash management, audits, and tax matters.
Team Development: Hire, lead, mentor, and retain top-tier finance and accounting teams.
What skills do you bring?
Proven success as a finance lead in a high-growth, venture-backed technology startup, with a demonstrated ability to scale businesses.
Strong familiarity with, or deep interest in, blockchain and cryptocurrency.
Expertise in Financial Planning & Analysis (FP&A), coupled with an analytical and intellectually curious mindset.
Proven track record in accurate planning, budgeting, modeling, and forecasting; must have a clear understanding of the company’s financial standing relative to internal and external targets.
Ability to drive growth initiatives and adapt to a dynamic, entrepreneurial environment.
Strong business acumen and a broad financial perspective, enabling you to serve as a strategic advisor to the management team.
Proficiency in developing and implementing systems, tools, and processes that enhance business clarity and efficiency through a metrics-driven approach.
Action-oriented with an entrepreneurial spirit and a bias towards action.
Strong interpersonal skills; able to communicate effectively and manage relationships at all organizational levels.
Comfortable guiding the strategic direction for internal and external stakeholders in a growing organization.
This role offers a unique opportunity to influence the financial strategy of a pioneering company at the forefront of Ethereum’s growth. If you’re a strategic leader with a passion for blockchain technology and a drive to make an impact, we encourage you to apply.
What will you like about us?
We take care of our employees. Competitive compensation, fully paid medical, dental, and vision, and a 4% 401K match—learn more about our benefits, culture, and all recruiting FAQ here: https://oplabs.notion.site/OP-Labs-Hiring-FAQ-79f82dd0763e4344b99e9ce3ea1728da.
We take pride in the accomplishments of our teammates and support each other in doing the best work of our careers.
Our team is a diverse group of people from varied backgrounds. We cherish our eclecticism and consider it a great strength.
We’re fully remote, deeply engaged, highly skilled, and like to have fun.
We think long-term. Our founders have been scaling Ethereum since 2015.
We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Optimism, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

Position: Sales and Marketing Officer
Responsibilities:
- Develop and implement sales and marketing strategies to achieve business objectives.
- Generate leads and maintain relationships with potential customers.
- Conduct market research to identify new business opportunities.
- Handle sales inquiries, negotiate agreements, and close deals.
- Collaborate with the marketing team to create promotional materials and campaigns.
- Monitor and analyze sales performance, and provide regular reports to management.
Requirements:
- Strong skills in sales and marketing.
- Excellent communication and interpersonal skills.
- Proven track record of meeting sales targets.
- Ability to work independently and as part of a team.
- Knowledge of market trends and competitor analysis.
Join our team as a Sales and Marketing Officer and play a key role in driving business growth and success!