Bilingual Customer Service Representative
ABOUT US
Localcoin, established in 2017 and headquartered in Toronto, aims to streamline the process of buying and selling digital currencies globally. Our goal is to make cryptocurrency mainstream through collaborations with major companies and franchise retailers. With a presence in Canada, Australia, and New Zealand, Localcoin is now the largest Bitcoin ATM provider in Canada.
At Localcoin, we believe that everyone should have access to cryptocurrencies and a solid understanding of blockchain technology. Join our rapidly expanding team of talented individuals who are dedicated to supporting your learning, growth, and career advancement.
If you are a motivated individual seeking to develop your skills in a startup environment that values innovation, transparency, and teamwork, we would love to hear from you!
THE ROLE
Localcoin aims to revolutionize the future of digital currency as the largest cryptocurrency kiosk network in Canada. Our priority is to offer top-notch support to our customers. We are on a mission to cultivate a customer-centric culture and are seeking a proactive, entrepreneurial individual who shares our vision to join our team.
As a Bilingual Customer Support Representative, you will handle inbound calls, online chat, and email communications with both new and existing customers. Your role will involve providing exceptional customer service, guidance, coaching, and support in English and French. Reporting to the Customer Support Manager, you will collaborate with the Customer Support team and act as a bridge between various departments to ensure customer feedback is effectively communicated.
WHAT YOU’LL BE DOING
- Provide exemplary customer support per company protocols
- Address customer inquiries promptly and efficiently
- Engage with customers via phone, email, and online chat
- Act as the primary contact for French-speaking customers
- Offer detailed product information to customers
- Collaborate with internal departments to fulfill customer needs
- Resolve issues in a timely and accurate manner
- Assist in onboarding new customers to Localcoin services
- Drive initiatives to enhance processes with a focus on customer satisfaction
- Contribute to creating and updating internal and customer-oriented support materials
WHAT WE’RE LOOKING FOR
- Dedication to delivering exceptional customer experiences
- Fluency in English and French (verbal and written)
- 2-4 years of relevant experience in customer service or a similar role
- Strong written and verbal communication skills
- Ability to manage escalated customer service requests
- Detail-oriented, organized, and efficient multitasker
- Familiarity with CRM systems like Zendesk or Freshdesk, and live chat platforms
- Passion for cryptocurrency and blockchain technology
WHAT YOU'LL LOVE ABOUT US
- Competitive Salary
- Health & Wellness Benefits
- Hybrid & Flexible Office Environment
- Professional Development Opportunities
- Standups, Demos, and Monthly Socials for team bonding
- And more!
Localcoin values diversity, and we are committed to creating an inclusive team with varied backgrounds and skill sets, as we believe diversity enhances our work. If you are passionate and talented, we invite you to join us as you are.
If you need accommodations during the recruitment process, please inform our talent team or contact us at the provided email address.
Part-Time Support in Brazil
Online Customer Support
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Member Service Representative
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Social Media Manager (Russian-Speaking, Remote) – Luxury Dating Platform
Your role will include:
Managing and growing our Instagram presence
Messaging Russian & non-Russian's (based in UAE) to invite them to the platform
Helping with content ideas, captions, reels, and engagement
Maintaining an elegant, high-end tone in all communication
🎯 Ideal for someone with:
Fluent Russian & English
Background in SMM or influencer outreach
Interest in lifestyle, luxury, and dating content
Organized, fun, and self-motivated
💰 Competitive pay + performance bonuses
📍 Remote / Flexible hours💰 Potentially live in Dubai
Apply now to help us build an exclusive dating platform. Let’s make dating glamorous again. 💎
Online Customer Support (German, Turkish, Persian, Chinese)
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, Persian, or Chinese will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.