Blockchain Security AI Application Support Engineer
At Crypto.com, the Security Team is driven by a dedicated group of cybersecurity professionals committed to enhancing user security. The team, consisting of experienced experts in cybersecurity from around the globe, spearheads security, privacy, and compliance initiatives within the company.
The team boasts members with international patents for technologies incorporated into the security architecture. Overseen by a distinguished Chief Information Security Officer (CISO) recognized by the Forbes Technology Council and Top 100 Global CISOs, the team continuously upholds industry standards, holding certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, along with the MPI License from Singapore MAS. Directly reporting to the CEO, the CISO signifies the paramount importance of security in the organization's structure.
In addition to prioritizing credentials and expertise, the Security Team values hands-on experience, fast problem-solving, and continual learning. They emphasize quick adaptability and collaborative teamwork to proactively stay ahead of potential threats and safeguard users.
About the team/project: The blockchain security team is actively using core Blockchain technologies, smart contracts, and other components to develop unique digital asset interfaces for users. Specializing in secure development, confidential computing technology, and advanced cryptographic methods, it offers an exceptional opportunity to contribute to the future of this dynamic industry.
Key Responsibilities:
Production Excellence & Stability
Guardian of Uptime: Primarily responsible for ensuring the stability and availability of production applications and blockchain infrastructure. Environment Management: Supervising pre-production and staging environments for seamless delivery. Incident & Problem Management: Leading alert triage, conducting in-depth root cause analysis, and overseeing post-resolution follow-ups. Disaster Recovery: Coordinating disaster recovery testing, audits, and enhancing monitoring tools and processes continuously. AI & Automation Innovation
Support Transformation: Utilizing AI experience to create tools and agents that automate support tasks, triage, and reporting. Technical (Web 3 and Blockchain) Research
Staying updated on supported blockchains and DApps, with the ability to assess and deconstruct new technologies for impact on product supportability.
Requirements: "Support Nature" mentality with a passion for troubleshooting issues and ensuring system stability. Previous experience supporting applications. Hands-on experience in automating workflows using AI/LLMs or infrastructure monitoring. Effective communication skills to translate complex issues into user-friendly updates while providing root-cause information for engineers. Degree in Computer Science, Engineering, Information Technology, or related field. Proficiency in programming languages such as Rust, Python, Node.js, or Golang.
Nice to Have: Deep understanding of Blockchain/Web3 with experience in writing/deploying DApps in Solana or EVM and staking across blockchains.
Life at Crypto.com
Empowered environment that nurtures ambition and innovation. Proactive and transformative workspace encouraging thoughtful solutions. Opportunities for personal and professional growth through skills development. Collaborative work culture where colleagues support each other to achieve common goals. Encouragement of stakeholder engagement toward the shared goal of universal cryptocurrency adoption.
Benefits: Competitive salary offered. Comprehensive medical insurance coverage with options for dependents. Generous annual leave entitlements and work flexibility. Internal mobility program for diverse career pathways. Additional work perks including a crypto.com visa card.
About Crypto.com:
Founded in 2016, Crypto.com is a rapidly growing global platform serving over 80 million customers. With a vision for Cryptocurrency in Every Wallet™, Crypto.com prioritizes security, privacy, and compliance while driving cryptocurrency adoption through innovation. The company is committed to promoting diversity and inclusivity, welcoming candidates of varied backgrounds and skills to strengthen their team.
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